Role Description The Remote Project Engineer is dedicated to completing innovative technology projects, enhancing system capabilities, and fostering a culture of collaboration to directly address the unique challenges of the area. This position is key in delivering project solutions to clients that exceed expectations through careful understanding of client technologies and a thoughtful approach to problem solving. The ideal candidate typically has 5 years of experience designing, testing, and deploying complete technology solutions. Qualifications - Experience working with remote teams is required. - Hands-on or remote deployment and troubleshooting experience for different technologies including endpoints, servers, cloud technologies, networks, etc. - Ability to work in a fast-paced, and at times high-pressure consulting environment. - Experience using Professional Services Automation (PSA) tools or ticketing platforms such as ConnectWise is a plus but not required for this position. - Prior experience working in a Managed Service Provider (MSP) environment supporting multiple Clients is a plus but not required for this position. - Experience using Remote Monitoring and Management tools (RMM) such as Kaseya or LabTech/ConnectWise Automate is a plus but not required for this position. Requirements - A home office set up that meets the following: - Computer: A working computer with a minimum of 8GB RAM and one of the following: - Windows 11 with an Intel i5 or i7 (8th generation or newer), or - AMD Ryzen 5 or 7 (2000 series or newer), or - macOS 12 or newer. - Internet: Stable internet connection with at least 5 Mbps download and upload speeds. - Audio Equipment: A quality headset with a noise-cancellation feature for meetings. - Mobile Device: A smartphone capable of installing the Microsoft Authenticator app. - Webcam: An HD webcam for video calls. - 2nd Monitor - UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop) - A very strong cultural fit the ITS way (Our core values will be discussed during the interview) - Excellent command of the English language both spoken and written - Able to work full time for 40 hrs. a week: 8:00 AM to 5:00 PM PST (Monday to Friday) - Able to pass our online behavior and cognitive assessments. - Preferably, at least two of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer. - Able to provide NBI Clearance (for PH applicants). Benefits - Comprehensive Health Plans / HMO (Employee & Dependent/s) - Life Insurance - Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions) - Paid Time Off (starts at 15 days per year) - Maternity/Paternity Leave - Paid US Holiday - Night Shift Bonus - Salary Advancement/Loan - Health & Wellness Program - Company-paid training and certification

• Manage Demand via a Two-Level Engagement Model: Act as the expert gatekeeper to filter digital backlog (Level 1) and conduct deep-dive customer engagements to diagnose complex issues and craft bespoke formal proposals (Level 2). • Engage to support Stage-0 Process: Build visibility regard Stage-0 pipeline to identify upselling opportunities, working closely with sales to expand share wallet. • Sales & Channel Partner Enablement: Serve as the expert advisory point-of-contact for the sales team and channel partners. You will support the retrofit pipeline, conduct site visits for Bill of Materials (BOM) creation, and mentor designated Application Engineers to replicate successful models across North America. • Lead Technical Knowledge Transfer: Run targeted technical "Qualitrol Day" sessions (e.g., transformer monitoring, GIS Engineering best practices) at customer sites and turn real-world cases into reusable application notes and playbooks for the sales team. • Center of Excellence (CoE) Ownership Support the creation and execution of the USA CoE (both fixed and mobile facilities), including developing training content and champion certification models for partners. • Strategic OEM Engagement: Partner closely with OEM engineers to conduct technical tours, influence specifications, and accelerate solution BOM offers.

• Perform static and dynamic malware analysis using tools such as Detect It Easy, System Informer, and API Monitor to build attack chains and support emulation development. • Reverse engineer payloads and scripts to document execution behavior in detail. • Write emulations in languages such as C++, PowerShell, C#, and others to emulate malware behavior identified during analysis. • Develop detection logic based on emulations and malware analysis findings. • Identify telemetry gaps in Sysmon, auditd, EDR, and other data sources to improve detection coverage. • Produce high-quality technical reports with executive-level summaries of findings. • Debug malware and emulations using tools such as x64dbg, WinDbg, or other debuggers. • Analyze applications for vulnerabilities using reverse engineering and debugging tools. • Correlate events across incidents and malware behaviors identified during malware analysis. • Conduct hunt activities from a detection engineering perspective.

• Facilitate an interview through Karat's platform. • Create an enjoyable candidate experience while you evaluate a candidate's fundamental coding skills and technical knowledge. • Provide input on the candidate's performance, coding style, communication skills, knowledge question answers, and coding approach. • Collaborate with Karat to test content, processes, and products.