• Develop and maintain deep expertise in the DigitalOcean product portfolio and the evolving cloud ecosystem. • Help design, diagram, and plan infrastructure architectures tailored to customer use cases, explaining solutions clearly to both technical and non-technical stakeholders. • Conduct regular technical consultation sessions and workshops, enabling customers to be self-sufficient in managing their cloud environments. • Manage and maintain DigitalOcean’s key accounts. • Partner closely with customers to drive engagement, retention, and expansion of their DigitalOcean workloads. • Conduct QBRs with key accounts, assessing their progress, understanding their evolving needs, and aligning on strategies for future growth. • Identify opportunities for cost reduction and performance optimization, guiding customers to make data-driven decisions that maximize their cloud investments. • Act as the voice of the customer within DigitalOcean, ensuring their needs are represented in product development and support processes. • Liaise with Engineering and Support teams to resolve escalations and technical challenges quickly, ensuring smooth customer experiences.

• Develop and maintain deep expertise in DigitalOcean's product portfolio • Conduct regular technical consultation sessions and workshops • Manage and maintain key accounts to drive engagement and growth • Act as the voice of the customer within DigitalOcean • Develop tools and scripts to streamline engagements

• Develop and maintain deep expertise in the DigitalOcean product portfolio and the evolving cloud ecosystem. • Help design, diagram, and plan infrastructure architectures tailored to customer use cases. • Conduct regular technical consultation sessions and workshops. • Manage and maintain DigitalOcean’s key accounts. • Partner closely with customers to drive engagement, retention, and expansion of their DigitalOcean workloads. • Identify opportunities for cost reduction and performance optimization. • Act as the voice of the customer within DigitalOcean. • Develop tools and scripts to streamline DigitalOcean’s technical engagements.

• Develop and maintain deep expertise in the DigitalOcean product portfolio and the evolving cloud ecosystem. • Help design, diagram, and plan infrastructure architectures tailored to customer use cases, explaining solutions clearly to both technical and non-technical stakeholders. • Conduct regular technical consultation sessions and workshops, enabling customers to be self-sufficient in managing their cloud environments. • Maintain knowledge of cloud infrastructure best practices and recent technologies through the regular attainment and maintenance of important cloud technology certifications and coursework. • Manage and maintain DigitalOcean’s key accounts. • Partner closely with customers to drive engagement, retention, and expansion of their DigitalOcean workloads. • Conduct QBRs with key accounts, assessing their progress, understanding their evolving needs, and aligning on strategies for future growth. • Identify opportunities for cost reduction and performance optimization, guiding customers to make data-driven decisions that maximize their cloud investments. • Collaborate with internal teams, such as Engineering, Marketing, and Account Managers, to align customer needs with DigitalOcean’s strategic goals. • Proactively monitor customer usage trends, identify potential risks, and uncover new opportunities for growth and adoption. • Act as the voice of the customer within DigitalOcean, ensuring their needs are represented in product development and support processes. • Liaise with Engineering and Support teams to resolve escalations and technical challenges quickly, ensuring smooth customer experiences. • Deliver compelling presentations to articulate the benefits and functionality of DigitalOcean’s offerings to customers. • Contribute to internal and external technical documentation, and provide training for DigitalOcean’s teams and partners to ensure knowledge transfer. • Develop tools and scripts to streamline DigitalOcean’s technical engagements, improving the efficiency of the Technical Account Management functions. • Stay current with industry trends and best practices to continuously enhance DigitalOcean's customer engagement strategies.