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Commercial Claims Quality & Performance Analyst III

AnalystAnalystFull TimeRemoteSeniorTeam 5,001-10,000Since 1902H1B SponsorCompany SiteLinkedIn

Location

Alabama + 20 moreAll locations: Alabama | Arizona | California | Colorado | Connecticut | District Of Columbia | Florida | Idaho | Illinois | Iowa | Kansas | Kentucky | Louisiana | Maine | Oklahoma | Maryland | Massachusetts | Michigan | Minnesota | Mississippi | Missouri

Posted

9 days ago

Salary

$74.3K - $82.1K / year

Seniority

Senior

High School6 yrs expEnglish

Job Description

Commercial Claims Quality & Performance Analyst III

AAA

• Advanced-level role responsible for auditing and evaluating internal Commercial claims operations and Third-Party Administrator (TPA) claim handling performance • Analyze adherence to claims handling standards, regulatory requirements, SLAs, and KPIs • Identify operational, compliance, and claim quality risks and provide recommendations for improvement • Develop and enhance audit methodologies, scorecards, reporting tools, and operational dashboards

Job Requirements

  • High School diploma or equivalent certification or 3-year customer service experience in a virtual environment leveraging internet, phone, and chat features industry
  • 6 years in an insurance and/or Quality Management environment or equivalent business experience
  • Must hold an Adjuster licensed for all applicable states or obtain license(s) within 90 days of filling position as a condition of employment

Benefits

  • total compensation package
  • annual bonus eligibility for most roles
  • 401(k) with a company match
  • flexible workplace options

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