• Own Visit.org's overall product strategy, collaborate with the CTO and COO to ensure the effective and timely launch and execution of products. • Drive product development, create a long-term strategy and vision, and prioritize work to ensure prompt and high-quality delivery of the roadmap. • Lead the ideation, technical development, and launch of innovative global-scale enterprise products. • Lead an AI-first product strategy by embedding AI capabilities into the product roadmap and driving adoption of AI tools to optimize internal product development processes. • Create a collaborative and dynamic team culture. Proactively plan the structure, scale and develop the product team. • Set processes for your team, working closely with business partners to ensure all are working towards the same goals. • Become an expert with our software, customers, and market, and be able to identify, prioritize, and execute on tactical and strategic projects • Work cross-functionally with other teams, such as sales, account management, and marketing to make sure their objectives are met, opinions are considered, and plans are communicated. • Define metrics that inform the success of our products. • Collect and analyze feedback from customers, stakeholders, and other teams to shape requirements, features, and end products • Manage Data Strategy to support strategic goals • Direct the collection, processing, and interpretation of data from product usage, sales pipelines, and market research. • Present insights from market research to stakeholders in monthly strategy meetings. • Conduct periodic design reviews of major projects with C-level stakeholders.

• Own the Agentic Foundations vision, strategy, and multi-year roadmap; define a north star for an AI-native CX foundation—vendor-agnostic, API-first, and policy-consistent—while setting quantified targets for self-serve resolution rate, agent handle time, and platform reliability. • Design and scale the API and data foundation that powers every CX surface, including structured APIs for refunds, cancellations, credits, redelivery, identity, order actions, a unified contact/case data model, and a policy engine that ensures consistent outcomes across channels. • Modernize the Agent Knowledge Base for an LLM-first world by establishing structure, governance, lifecycle, semantic retrieval, and citation patterns—closing the loop between policy, knowledge, and resolution behavior through continuous feedback mechanisms. • Champion a vendor-flexible, AI-native architecture so switching or layering new AI harnesses is a configuration change—not a multi-quarter migration—enabling rapid experimentation and resilience. • Define and own platform KPIs (e.g., API coverage, latency, reliability, percent of CX operations exposed via standardized APIs, time-to-integrate a new surface) and translate them into business outcomes (self-serve resolution rate, AHT, cost per contact). • Partner across engineering, design, data science, and CX operations to launch iteratively, run controlled pilots with BPO partners, and scale globally while maintaining reliability, compliance, and security.

• Be the owner of our Catalog/Listings product and drive the long-term vision for the world’s leading eCommerce platform, leveraging AI-first approaches to accelerate discovery, decision-making, and delivery. • Synthesize qualitative inputs—including client interviews, support tickets, and survey feedback—using AI tools to identify themes, opportunity areas, and prioritization inputs that inform product strategy. • Define, write, and maintain AI evaluation datasets and rubrics to measure model performance (e.g., accuracy, hallucination rates, tone) • Collaborate with engineering, product, and cross-functional teams to drive efficient business processes, improve team operations, and align client needs with internal objectives. • Own and drive roadmap prioritization for your product area, making independent decisions on scope, sequencing, and trade-offs while incorporating AI-assisted insights and data exploration. • Leverage AI tools to prototype and validate product concepts and workflows (e.g., user flows, wireframe descriptions, low-fidelity mocks) to de-risk ideas prior to engineering investment. • Lead end-to-end product development & execution from concept to launch (e.g., PRDs, prioritization, client discussions, testing & QA, change management, client adoption/engagement, etc.), holding yourself and your cross-functional team accountable for high-quality, timely delivery. • Use AI to accelerate product documentation workflows (PRDs, one-pagers, release notes) while exercising strong editorial judgment and maintaining product quality and clarity. • Track development progress, report on status to stakeholders, and assist in managing product release cycles. Support product testing and validation to ensure high-quality releases and a seamless user experience. • Be the voice and champion of our clients; triage incoming requests with urgency and follow-through and build relationships grounded in trust. • Lead and influence stakeholders across functional teams of designers and engineers to ensure successful delivery at a fast velocity; ensuring high product validation and QA standards are met. • Collaborate with stakeholders at all levels of the organization to gain buy-in and alignment on product strategies, goals and initiatives, balancing urgency and resource availability. • Leverage AI-assisted data exploration and analysis (e.g., natural language querying, chart interpretation, anomaly identification) to support faster, evidence-based product decisions.

Title: Product Manager (min. Secret clearance required) Job Description: Responsibilities for this Position Location: USA DC Washington - 1401 Constitution Ave NW (DCC200) Full Part/Time: Full time Job Req: RQ220672 Type of Requisition: Regular Clearance Level Must Currently Possess: Secret Clearance Level Must Be Able to Obtain: Secret Public Trust/Other Required: None Job Family: Software Engineering Job Qualifications: Skills: Collaboration, Product Backlog Management, Product Roadmap, Strategic Vision Certifications: None Experience: 7 + years of related experience US Citizenship Required: Yes Job Description: GDIT is seeking a dynamic Product Manager to lead product strategy and delivery for a next-generation federal platform modernization program. In this pivotal role, you'll drive innovation across a multi-year effort to consolidate legacy systems into a unified, modern platform, deliver high-impact solutions in a cross-functional SAFe Agile environment, and serve as the critical bridge between federal mission needs and engineering execution. MEANINGFUL WORK AND PERSONAL IMPACT As a Product Manager, the work you do at GDIT will directly shape how a federal agency modernizes mission-critical operations and retires legacy tools. - Lead product strategy and backlog ownership for a platform consolidating fragmented legacy systems into a unified, modern solution - Collaborate with federal stakeholders, UX designers, and engineering teams to translate complex policy and operational requirements into actionable product roadmaps - Drive measurable outcomes through OKRs, User Validation Events, and quarterly roadmap delivery aligned to contractual milestones - Utilize SAFe ceremonies, hypothesis-driven development, and data-driven prioritization to manage a multi-increment product lifecycle Responsibilities - Drive product strategy, discovery, and development for complex federal mission capabilities - Own and prioritize the product backlog with traceability to contractual commitments and mission objectives - Engage with federal executives and program leadership, presenting insights, strategies, and progress updates through monthly health indicators and quarterly roadmap reviews - Manage the product roadmap across base year and option year scope, balancing system consolidation with future capability growth - Cultivate strong relationships with federal customers to ensure project success, conduct User Validation Events (UVEs), and identify opportunities to expand platform value - Translate intricate domain concepts into tangible artifacts and actionable product strategies - Coordinate cross-team dependencies with DevSecOps, security/compliance, and UX Core Product Skills - Strong product mindset including hypothesis-driven development and data-driven results - User-centered thinking and ability to collaborate with UX teams on complex federal workflows - Strategic roadmapping and prioritization across contractual milestones - SAFe Agile methodologies - PI Planning, sprint reviews, backlog refinement - Day-to-day backlog and delivery management with Jira or equivalent - Stakeholder management and communication at both technical and executive levels Leadership and Relationship Building - Ability to mobilize cross-functional teams towards achieving key mission outcomes - Strategic vision to align product initiatives with the customer's modernization goals - Expertise in navigating complex federal client ecosystems and building long-term partnerships - Skill in identifying and capitalizing on new opportunities within existing client relationships - Capacity to influence and gain buy-in from both internal stakeholders and federal executives - Proven track record of leading high-impact projects that deliver measurable results WHAT YOU'LL NEED TO SUCCEED - Education: Bachelor's degree in Business, Computer Science, Engineering, or a related field - Experience: 7+ years of product management experience within a scaled Agile or SAFe organization - Demonstrated experience in product strategy and development on federal IT modernization programs - Proven ability to manage multiple full product lifecycles from discovery to delivery - Technical background sufficient to drive engineering deliverables and understand ATO/DevSecOps processes - Strong leadership and communication skills, adept at federal stakeholder management - Security clearance: Active Secret - US citizenship required Preferred Qualifications - SAFe Product Owner/Product Manager (POPM) certification - Familiarity with low-code platforms and legacy system migration strategies - Prior experience supporting system decommissioning efforts - Experience with federal regulatory or policy-driven domains Location: Remote with periodic on-site (Washington, D.C.) Clearance: Active Secret clearance required GDIT IS YOUR PLACE - Growth: AI-powered career tool that identifies career steps and learning opportunities - Support: An internal mobility team focused on helping you achieve your career goals - Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off - Flexibility: Full-flex work week to own your priorities at work and at home - Community: Award-winning culture of innovation and a military-friendly workplace The likely salary range for this position is $174,250 - $235,750. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Scheduled Weekly Hours: 40 Travel Required: Less than 10% Telecommuting Options: Remote Work Location: USA DC Washington - 1401 Constitution Ave NW (DCC200) Additional Work Locations: USA MD Home Office (MDHOME) Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most. We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans