Role Description We’re seeking an Assistant Loan Servicing Manager to support the management of the Bank’s loan servicing function within the Loan Operations team, overseeing the day-to-day servicing of commercial and consumer loan portfolios. With a strong focus on operational excellence and regulatory compliance, you’ll help deliver a high-quality servicing experience while championing process improvement and scalability initiatives. You’ll also act as a key liaison between Loan Operations leadership and servicing staff. What You’ll Contribute: - Loan Servicing Operations & Portfolio Management - Support day-to-day loan servicing activities. - Ensure timely and accurate processing. - Monitor workflows and deadlines. - Serve as escalation point for complex issues. - Monitor loan maturities, delinquencies, and exceptions. - Ensure timely resolution of issues. - Oversee escrow administration. - Ensure proper tracking of collateral and insurance. - Reporting, Quality Control & Risk Management - Oversee quality control processes. - Perform periodic reviews of work. - Ensure compliance with regulations and policies. - Maintain strong internal controls. - Review servicing metrics and KPIs. - Team Leadership, Support & Continuous Improvement - Provide training and coaching to team members. - Assist with onboarding and performance feedback. - Support workload distribution and cross-training. - Support high-priority inquiries received from customers and internal partners. - Partner with internal departments. - Identify trends and improvement opportunities. - Drive efficiency and process enhancements. - Support system upgrades and new initiatives. - Champion Our Mission, Protect What Matters - Adopt a commitment to environmental, social, economic, and racial justice. - Stay informed of applicable regulatory requirements and complete all mandatory compliance and IT training. - Pursue and demonstrate an understanding of established Bank policies, procedures, and regulations. - Question suspicious activity and collaborate closely with the respective department(s) to help prevent fraudulent activity. Qualifications - High school diploma required; Bachelor’s preferred. - 4-7 years of loan servicing experience. - Commercial loan experience required. - Prior leadership experience preferred. Requirements - Entrepreneurial Self-Starter - You take charge of your work product and take pride in delivering consistently great and measurable results, independently carrying out managerial and loan servicing operations in a high-volume environment. - Organization & Efficiency - You manage your time like a pro and stay focused under pressure. - Master Communicator - You communicate with confidence, precision, and professionalism. - Banking & Fintech Acumen - You understand banking and loan operations deeply. - Tech-Forward and Analytical Thinking - You learn new tools quickly and leverage technology to create efficiencies. - Commitment to Being a Team Player - You lift others up, share ideas, and bring positive energy to everything you do. Benefits - Compensation — In addition to the base salary, this position may be eligible for an annual bonus, incentives and equity. - Health Coverage — 100% employer-paid for employees; employer contribution for dependents. - Medical, Dental & Vision Insurance - Health Savings Account (HSA) - Free Telemedicine access via Teladoc - Financial Wellness & Wealth Building - 401(k) with 6% Employer Match — No Vesting Period. - Employee Stock Options - Exclusive Employee Banking Perks - 0% Financing for Employee Solar Loans - Employee Only Mortgage Product with exclusive interest rates and terms. - 0% Financing for Eligible Electric Vehicles (EVs) - Referral Incentives - Generous Paid Time Off - 2–4 Weeks of Vacation based on officer level plus additional tenure-based time. - 64 Hours of Paid Sick Time for all full-time employees. - Protection & Peace of Mind - Company-Paid Life Insurance - Short- & Long-Term Disability Insurance - Voluntary Life, Accident & Critical Illness Coverage - Employee Assistance Program (EAP) with free counseling, legal, and financial services.