• Partner with Sales to guide the structure and execution of deals • Advise on deal structure and discounting best practices • Evaluate deal financials to optimize execution • Mitigate risk by ensuring deals align with company policies • Monitor the Deal Desk support request and quote approval queue • Coordinate with internal stakeholders to drive deal closure • Partner with Enablement to build training sessions for Sales • Champion Samsara’s cultural principles

• Respond to incoming phone calls, emails, and chat messages requesting technical support • Log all service desk interactions in the ticketing system • Provide first-level support for desktop, laptop, printer, mobile device, software, and basic network issues • Resolve technical issues when possible and escalate when necessary • Ensure timely and accurate resolution of all service desk requests • Conduct follow‑up with customers or employees to ensure satisfaction • Continuously improve technical skills through training, certifications, and self‑directed learning • Participate in special projects as assigned

• Communicate directly with payors to follow up on outstanding underpayments, file underpayment appeals with payors, resolve account variance and ensure timely and accurate recovery of underpayments. • Identify root cause of underpayments, denials, and delayed payments to clients. • Work with the client team to identify, document, and address root causes of issues in the A/R. • Maintain a thorough understanding of applicable state and federal insurance regulations as well as payor specific requirements, taking actions on underpayments accordingly. • Document all activity accurately with all pertinent information in the client’s host system, Ensemble IQ, or other appropriate tracking system. • Demonstrate initiative and resourcefulness by making recommendations and communicating trends and issues to management. • Operate as a strong problem solver and critical thinker to resolve underpayments. • Meet all productivity and quality standards as established by Ensemble and Revenue Recovery leadership. • Compile and analyze data to identify underpayments, and trends in the underpayments and report to leadership findings in a timely and consistent manner. • Work collaboratively with other departments, including Managed Care, Billing, Coding, Revenue Integrity, and Payor Strategy. • Work multiple projects, reports, and tasks efficiently in a fast-paced, KPI-driven atmosphere autonomously.

• Support operations and continuous improvement of global benefits programs • Manage day-to-day administration of global benefit programs • Field and resolve employee benefits inquiries • Support administration of leave of absence programs • Lead design and continuous improvement of leave workflows • Serve as operational point of contact for benefits vendors • Support compliance with U.S. and global regulatory requirements • Assist with configuration and maintenance of benefit enrollment system • Identify root causes of issues and develop sustainable solutions • Develop and maintain benefits reporting dashboards and data visualizations • Identify opportunities to improve programs and employee experience