Amwell logo
Amwell

Amwell (previously known as American Well): digital care delivery will transform healthcare

Contracts Administrator

AdministrationAdministrationFull TimeRemoteMid LevelTeam 501-1,000H1B No SponsorCompany SiteLinkedIn

Location

Ireland

Posted

9 days ago

Salary

€37.2K - €39.9K / year

Seniority

Mid Level

No structured requirement data.

Job Description

Contracts Administrator

Amwell

Role Description We are looking to hire a full-time contracts administrator for our supported services, to join our rapidly expanding clinical team. This is a dynamic, purpose-driven role at the heart of our Clinical Operations team. You will be making a real difference daily, helping connect people with the mental health support they need, while ensuring our service runs smoothly, safely, and efficiently. You will play a critical role in the running of the Clinical Operations service. This will involve a variety of tasks that aids the Clinical Operations team and the service via: - Case management - Risk management - Administrative tasks You are the main source of contact between the referrer and the service: - Processing referrals - Reporting procedures, concerns, and outcomes to the referrer - Collecting and managing reports - Involved in risk assessment in conjunction with clinical supervisors - Supporting Behavioural Health Coaches / Supporters in completing their work with reporting, training, and management SilverCloud will support you to: - Respond and follow up on emails and phone calls from referrers - Respond and follow up on emails and phone calls from patients/service users - Process incoming referrals accurately and efficiently through our case management system - Coordinate and manage caseload allocations to Behavioural Health Coaches/Supporters - Monitor client journeys from intake through to discharge - Maintain accurate, up-to-date records and proactively flag any delays or issues - Perform regular data entry and quality checks using case management systems and MS Excel - Compile reports on service performance - Contribute to continuous improvement by identifying trends in service data - Ensure that risks are monitored and allocated to the Clinical team in a timely way - Communicate with referrers regarding risk management - Schedule risk assessment calls and complete case management actions on instruction Qualifications - A bachelor’s degree, preferably in a mental health-related field - Experience with case management systems (desirable) - Previous administrative support experience or completed professional administrative support training - Excellent attention to detail - Excellent communication, writing, and typing skills; able to use written communication in a clear and personal way - Excellent customer service - Excellent time management skills and ability to multitask and meet deadlines - Comfortable using multiple technological tools in your day-to-day; you can adapt and grow with technological developments quickly - Excellent interpersonal skills: you can collaborate with cross-functional teams and stakeholders at all levels of the organisation Benefits - 23 days annual leave + 1 birthday day + 4 Mental Health days - Private Health Care – Irish Life - Pension - Life Insurance - Income Protection - Healthy work-life balance – wellness days and a supportive working environment - Employee Share Purchase Plan (ESPP) - Free access to Amwell’s Telehealth Services, SilverCloud and The Clinic by Cleveland Clinic’s second opinion program - Free Subscription to the Calm App - Tuition Assistance Program

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