Role Description This is a remote role that may only be hired in the following locations: Phoenix, AZ or Raleigh, NC. We are looking for candidates who live within a commutable drivable distance to our Phoenix, AZ or Raleigh, NC office. The Senior Manager of Unclaimed Property & Escheatment will lead the bank’s enterprise-wide unclaimed property compliance program, ensuring adherence to complex multi-state regulatory requirements governing abandoned financial assets (e.g., deposit accounts, cashier’s checks, official checks, gift cards, and safe deposit box contents). This role is critical in managing regulatory risk, audit exposure, and financial liability while partnering across Operations, Finance, Legal, Compliance, and Consumer/Commercial Banking teams. The position requires deep expertise in banking products, escheatment lifecycle management, and regulatory expectations from agencies such as state unclaimed property divisions and regulatory agencies. Responsibilities - Enterprise Program Leadership - Own and lead the bank’s unclaimed property compliance framework, governance model, and policy administration. - Define risk-based strategies for identifying, tracking, and reporting dormant and abandoned property across all lines of business. - Provide executive-level insight on unclaimed property liability, financial exposure, and reserve adequacy. - Regulatory Compliance & Reporting - Oversee compliance with all state unclaimed property laws across deposit products, payments, lending, trust, and wealth management accounts. - Lead timely and accurate filing of multi-state reports, including dormancy tracking, due diligence mailings, and remittance. - Ensure proper handling of safe deposit box escheatment, including inventory, transport, and state delivery requirements. - Maintain compliance with record retention and documentation standards required for regulatory review. - Banking Product Oversight - Interpret dormancy rules for different product types, including: - Demand deposit accounts (DDA), savings, and time deposits - Official checks, cashier’s checks, and money orders - General ledger, loan-related credit balances and overpayments - Trust, custody, and wealth management accounts - Partner with product owners to ensure proper classification and tracking of reportable property. - Audit, Exams & Risk Mitigation - Serve as primary liaison for state unclaimed property audits and third-party contract auditors. - Support regulatory exams where unclaimed property is in scope. - Lead audit defense strategies, including data validation, documentation readiness, and settlement negotiation. - Identify historical exposure and lead voluntary disclosure agreements (VDAs) and remediation initiatives. - Cross-Functional Coordination - Collaborate with: - Operations – dormancy processing, account status tracking - Finance/Accounting – general ledger reconciliation, liability accruals - Compliance & Legal – regulatory interpretation and risk management - IT/Data – system controls, data integrity, reporting automation - Consumer & Commercial Banking – customer communication and account servicing - Provide guidance on escheatment implications for new products, mergers/acquisitions, and system conversions. - Process Improvement & Technology Enablement - Enhance automation and controls within core banking systems and UP platforms. - Improve data quality, audit trails, and reporting capabilities. - Implement tools (e.g., Tracker, UPEnterprise) for scalability and compliance efficiency. - Develop dashboards and KPIs for executive reporting and regulatory readiness. - Customer Due Diligence & Experience - Oversee compliant due diligence outreach to customers prior to escheatment. - Ensure customer communications meet regulatory requirements while maintaining positive customer experience. - Coordinate reactivation processes for accounts reclaimed prior to reporting deadlines. - Team Leadership - Build and lead a high-performing unclaimed property team. - Provide coaching, regulatory training, and career development opportunities. - Establish performance metrics aligned with compliance, accuracy and timeliness. Qualifications - Bachelor's Degree and 8 years of experience in Bank Operations including management OR High School Diploma or GED and 12 years of experience in Bank Operations including management - Understanding of accounting, accounting practices, and banking regulations - Knowledge of Windows and various applications such as Access and Visio Preferred Skills - Leadership experience in Unclaimed Property & Escheatment - Large financial institution experience - Proven experience managing a team in multiple locations - Ability to motivate, mentor, and coach staff - Ability to lead through change - Experience with work transformation and leading change management - Experience in leading process improvements - Ability to manage timelines, resources, and deliverables - Excellent verbal, written, and interpersonal communication skills - Strong organizational and time management skills - Strong analytical and problem-solving skills - Demonstrated success in managing by metrics - Detail oriented, able to multitask and function in a fast-paced environment Benefits Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits .

• Lead forecasting, capacity planning, scheduling, and workforce optimization activities across a large-scale global customer operations organization supporting more than 4,000 agents. • Develop staffing plans that align member demand, service level objectives, employee experience, and financial goals. • Partner with Operations, Finance, Vendor Management, and Analytics teams to ensure workforce strategies support business priorities and long-term growth. • Monitor workforce performance, identify emerging risks and opportunities, and recommend staffing adjustments that improve operational outcomes. • Establish and enhance processes that improve forecast accuracy, staffing efficiency, schedule effectiveness, and workforce performance. • Champion AI, automation, and emerging workforce technologies to improve scalability, forecasting precision, and operational decision-making. • Manage, coach, and develop a high-performing workforce management team while fostering a culture of accountability, collaboration, inclusion, and continuous improvement.

MANAGER, STATE PROGRAMS Fully Remote Colorado Springs, CO Children's Tuition Fund Job Type Full-time Description Position Summary Manage the day-to-day operations of state program(s) to ensure efficient processes, compliant programs, strong execution, high-level customer service, and measurable outcomes. Develop a team and reinforce a culture that supports CTF goals and vision. Work collaboratively with the CTF leadership team and ACSI departments to further CTF efforts. This is a remote position performed from a home office anywhere in the contiguous United States. Applications are accepted on an ongoing basis. Compensation and Benefits Starting Salary Range: $65,000 - $72,000; based on work experience, education, training, knowledge, skills, and internal and external equity. Employees may choose from benefits including HDHP and copay medical plans, dental, vision, health care and dependent care flexible spending accounts, health savings account, 403b retirement plan, and supplemental life and disability insurance. In addition, ACSI provides vacation, sick leave, paid holidays, basic life, basic accidental death and disability, long term disability, employee assistance plan, Christian school tuition benefit, and discretionary annual bonus. Essential Duties and Responsibilities - Monitor state regulatory requirements and update CTF leadership and the state operations team on requirements - Prepare and file timely and accurate reporting required by state and federal compliance and regulatory requirements - Develop efficient workflows for financial contributors, scholarship applicants, and school partners for state programs - Ensure accurate entries into the CTF database and insightful reporting from the CRM - Hire, train, develop, and support a high-performing CTF state operations team - Establish KPIs to manage, monitor, and improve operational performance - Represent CTF at ACSI events, school meetings, industry conferences, and state/federal regulatory events, as needed - Work closely with the ACSI accounting team to process cash inflows and outflows, assist with audit needs, and file state and federal reporting - Develop CTF growth opportunities in existing state programs and expansion into new state programs - Support special projects and initiatives - All other duties as assigned Requirements Essential Qualifications Spiritually the ideal candidate shall possess characteristics that reflect - a demonstrated acceptance without reservation of the ACSI Statement of Faith - a strong, clear Christian testimony, acknowledging Christ as Savior and seeking to live as His disciple - a desire for spiritual growth as evidenced by his/her prayer life, Bible study, and spiritual outreach to others - a mature, godly spirit - a Christian role model (Luke 6:40) in attitude, speech, and actions toward others. (This includes being committed to God’s biblical standards for sexual conduct.) - a person of faith and prayer - a broad acceptance of and by the evangelical Christian community - a strong knowledge and understanding of Scripture - a servant leader - an active participation in a local Bible-believing church Required Experience and Education - 3 or more years of relevant experience managing programs and teams - Bachelor’s degree or higher - Proficiency with Microsoft Office suite of products (Word, Excel, PowerPoint, Outlook, Teams) - Excellent interpersonal skills and the ability to work and communicate well with all levels of ACSI and CTF management, staff, schools, contributors, and third parties - Ability to problem-solve and multi-task effectively - High level of attention to detail and ability to deliver positive outcomes - Strong self-motivation and ability to be productive in a remote work environment - Desire to examine business processes and outputs for constant improvement and efficiencies Physical Demands and Work Environment - Professional remote work environment in which to conduct videoconferences and phone calls - Ability and willingness to travel up to 15% by plane or automobile - Driver’s License required to be kept current and in effect as a condition of employment - Employee is regularly required to walk, sit, use hands and fingers, talk, and hear - Essential duties require the use of computers to process information - The employee frequently is required to reach with hands and arms - Specific vision abilities required by this job include the ability to read at close range and distinguish colors and contrasts - The noise level in the work environment is usually minimal Accountability - Accountable to Director, Business Operations - Accountable to the agreed upon job description and ACSI’s policies - Accountable to agreed upon goals and timelines

• Own development and evolution of store setup guidelines, product initiatives, and brand flow strategies across all store formats. • Coordinate monthly and fiscal week merchandising updates, including Store Mapping Guides and related deliverables. • Manage guideline tracking, uploads, and distribution to field teams. • Conduct store visits and execution audits to ensure alignment with merchandising standards. • Collect and validate store photos, providing feedback and follow-up with field teams. • Act as a point of contact for field questions related to merchandising, mapping, and guidelines. • Create training materials (guides, videos, presentations) to support field teams. • Help streamline and simplify communications for clarity and ease of execution. • Support on-boarding and ongoing training for store teams and new hires.