Role Description The LIS Analyst participates in the evaluation, design, implementation, QA, documentation, maintenance, and support of the Laboratory department's web/client server software applications and various Carle enterprise-wide systems. Serves as a liaison between vendors, IT personnel, and other application analysts, management, and end users to resolve questions related to system functionality and design. Develops standard and customized application reports. Performs team and integrated testing for all functionality of applications and their interfaces. Functions as a resource for users in the development of time-saving processes or new features. Qualifications - Certifications: None listed - Education: - Associate's Degree: Computer Science - Associate's Degree: Clinical Laboratory Science - Associate's Degree: Related Field - Work Experience: - Effective communication skills with internal and external customers - Ability to function well in stressful situations - Ability to function well as part of a team - Ability to resolve routine to complex problems by following departmental procedures Requirements - Participates in the build, installation, implementation, testing, validation, monitoring, and maintenance of application software/interfaces. - Applies and maintains standards/regulatory requirements (including but not limited to CLIA, CAP, DNV, CMS) to system design. - Makes recommendations that are in line with and support best practices. - Acts as a resource and mentor to others. - Troubleshoots, diagnoses, and remedies system software/hardware problems. - Coordinates problem resolution with internal and external technical support personnel. - Assists both internal and external customers in finding solutions to their needs related to the LIS, instrumentation, and interfacing with enterprise-wide applications. - Recommends process/procedural changes based on application functionality. - Coordinates with key user representatives to develop project task plans, timelines, and schedules. Benefits - The compensation range for this position is $33.62 per hour - $57.83 per hour. - Carle Health offers a comprehensive benefits package for team members and providers.

Role Description We're looking for a passionate and experienced Local Service Leader to lead a team focused on resolving booking issues for B2A partners, ensuring quick and high-quality resolutions. This role requires strong leadership, a proactive approach to problem-solving, and close collaboration across departments. - Team management: Lead and coach Local Service Specialists and Service Managers, balance workload and make sure SLAs are met, run 1‑on‑1s, give feedback, drive growth. - Operational oversight: Keep the phone line healthy, minimise lost rate, monitor consultation quality (QA checks, CSat/NPS reviews), own the escalation flow, step in on sensitive cases. - Service performance: Own regional KPIs: SLA, CSat, NPS, FCR, AHT, lost calls, produce clear weekly/monthly reports and turn insights into actions. - Client relations: Know key accounts, their segments and service needs, represent support in the region, collect market feedback, act as the final escalation point for critical issues. - Tone of Voice: Ensure every reply sounds like RateHawk: friendly, confident, detail‑oriented. Qualifications - Industry Background: Experience in the travel industry or with B2B service operations. - Strong Leadership & Initiative: Comfortable leading cross-functional efforts, sharing knowledge, and mentoring teams on proactive issue handling. - Excellent Communication: Problem-solving skills with a track record of conducting effective performance reviews and driving team improvements. - Strong Analytical & Problem-Solving Skills: You’re not just putting out fires; you're building fire-proof systems. - Process-Oriented: Experience in process design, optimization, and service standardization. - Team Player with a Coaching Mindset: Supportive of others, open to feedback, and focused on continuous improvement. - Budgeting and Reporting: Experience in hiring, budgeting, and resource planning. Benefits - Remote Work: Work from the comfort of your home! - Salary: Base payment + monthly bonus. - Dynamic Team: Be part of a young and energetic group of specialists. - Growth Opportunities: Tackle interesting and ambitious tasks that will elevate your professional skills. - Learning & Development: We support your growth through seminars, trainings, and conferences. - Perks: Take advantage of corporate discounts on hotels and other services. The Process - Meeting with HR: A friendly chat with our HR team. - One minute Internet Speed Test: Just to make sure you’re all set for remote work. - Meeting with Hiring Manager: Another friendly chat. - Interview results and offer!

• Conducts business process analyses, needs assessments, and preliminary cost / benefit analyses • Works with management, and individual team leaders by contributing strategic vision • Assists with project plans, and coordinates resources to accomplish project tasks • Conducts business processes and systems analysis while considering business implications • Reviews progress and evaluates results for accuracy and efficiency • Works with internal and external customers, suppliers and partners to resolve problems

Role Description The Training & Development Analyst I will assist in the design, development, and delivery of organizational training solutions, to ensure successful user adoption of systems and applications. This entry-level role collaborates with customers and senior training staff to produce high quality multimedia training materials and deliver effective training experience. - Delivers company training programs and workshops to employees and managers. - Monitors the effectiveness of training on employees using individual or group performance results. - Collects feedback on sessions from attendees to use for future improvements to content and presentation. - Contributes to new training program design and existing program enhancements. - Assists in the development and creation of lesson plans and training aids. - Make recommendations to enhance training materials and delivery methods to ensure maximum user adoption. - Design and produce training materials in a variety of formats including print, graphics, audio, video, animation, and multimedia. - Co-facilitate and or deliver training sessions and workshops as required. - Perform quality reviews of training deliverables and on tools, templates, and best practices. - Track and communicate training content progress, dependencies, risks, and issues to support on time delivery. - Other duties as assigned. Qualifications - High school diploma or GED equivalent - 1+ year of experience developing video or multimedia training materials. - 1+ year of experience coordinating or task leading content development efforts, including planning, scheduling, status reporting, and risk or issue tracking. - Ability to demonstrate a growing technical expertise in all aspects of training and analysis, to include the planning, support, design, development, and integration. - Background check Requirements - BA or BS degree, or equivalent experience (preferred). - Experience supporting training efforts for software development or IT programs (preferred). - Experience working in agile or iterative development environments (preferred). - Experience developing training for enterprise applications (preferred). Knowledge, Skills, and Abilities - Moderate knowledge of instructional design and adult learning principles. - Ability to develop clear, engaging training materials for diverse audiences. - Demonstrate an ability to identify problems, gather and analyze information skillfully, and assist in the development of training solutions. - Strong organizational, communication, and collaboration skills. - Ability to work well in group collaboration and problem-solving situations. Benefits - Broad range of benefits offered to team members. - Positive and supportive culture that encourages team members to do their best work. - Well-being programs and flexibility to maintain a healthy work-life balance. - Opportunities for professional development and growth throughout careers.