• Manage and support the end-to-end design process from wireframing to final UI delivery • Handle user research, usability testing, and design iteration based on feedback • Communicate effectively with internal teams and external stakeholders across time zones • Maintain accurate records of design assets, component libraries, and version history • Use relevant tools such as Figma, Adobe XD, Sketch, and prototyping platforms • Support the wider team with design system maintenance, accessibility standards, and handoff to developers • Identify opportunities to improve user journeys, visual consistency, and product usability

• Shape the experience of Europe’s next-generation digital identity infrastructure • Design and deliver world-class identity flows for EUDI and Wero • Lead the conception and prototyping of critical identity journeys • Influence experience principles across the organisation • Provide design continuity across phases • Collaborate with Product, Engineering, Research, and Content Design in a remote-first environment

• Diseño UX/UI: Diseñar experiencias digitales intuitivas, usables y visualmente limpias, alineadas con las necesidades del usuario y del negocio. • Investigación UX: Realizar investigaciones de usuarios, elaborar customer journeys y ejecutar pruebas de usabilidad para mejorar la experiencia digital. • Diseño de Interfaces: Crear diseños visuales atractivos y funcionales, asegurando consistencia y calidad en la interacción. • Diseño Responsivo y Accesibilidad: Garantizar que las interfaces funcionen de manera óptima en distintos dispositivos y cumplan estándares de accesibilidad. • Colaboración Multidisciplinaria: Trabajar estrechamente con product owners, desarrolladores y otros stakeholders para definir y mejorar productos digitales. • Sistemas de Diseño: Contribuir al mantenimiento y evolución de sistemas de diseño y guías de estilo. • Entornos Agile: Participar en equipos Agile, colaborando activamente en la definición y evolución de productos.

Role Description As Principal Product Designer at NiCE, you will own the design quality and experience across our product portfolio. You will set the design standard for the platform, ensure consistency across all product areas, and drive the completion and governance of our internal design system. This is not a hands-off leadership role. You will remain deeply involved in the craft of design, setting the bar through your own work while reviewing and elevating the work of others. Your goal is to ensure that every part of the product feels cohesive, intentional, and built as part of one unified system. You will act as the design authority across a distributed product organization where Product Managers prototype using Figma Make. Your role is to define the standards, guide quality, and enable teams to move quickly without compromising experience consistency. You will work closely with product leadership, engineering, and cross-functional teams to shape the user experience of a complex enterprise AI platform. This includes areas such as agent configuration, conversation design, voice pipelines, evaluation tooling, and platform observability. You will report to the Director of Product. What You Will Do - Own the overall design quality and coherence of NiCE-Cognigy’s product ecosystem. - Define and drive the design vision and experience standards across NiCE-Cognigy’s product portfolio. - Lead the completion and governance of the internal design system, including components, interaction patterns, principles, and documentation. - Ensure consistency and coherence across multiple product areas including agent builder, voice, proactive engagement, evaluation tooling, and integrations. - Review and elevate design work across product teams, acting as the final arbiter of design quality. - Partner closely with Product Managers and engineering leads to ensure design intent is preserved through delivery. - Shape the experience of complex enterprise workflows such as AI agent configuration, conversation flow design, voice pipeline management, and observability tools. - Define processes that allow design quality to scale across a distributed team where PMs contribute to prototyping. - Establish a design review model that maintains quality while enabling teams to move quickly without requiring your involvement in every decision. - Contribute to product strategy discussions, bringing a user experience and system thinking perspective to roadmap and prioritization conversations. - Continuously improve the overall product experience by identifying inconsistencies, closing design gaps, and evolving the system as the platform grows. Qualifications - Experienced product designer who has led design across complex SaaS products or multi-product platforms. - Understanding of how to create coherence across large product surfaces. - Strong individual contributor who leads through craft, clarity, and judgment. - Comfortable stepping into ambiguity, quickly understanding existing work, identifying gaps, and driving toward a clear and consistent outcome. - Confident discussing design decisions with engineers, product managers, and executives. - Combines strong design instincts with a pragmatic approach to shipping high-quality enterprise products. Preferred Experience - Experience designing complex enterprise SaaS products where configurability, scalability, and technical constraints play a major role. - Owned or significantly contributed to a design system in a product organization, including component definition, adoption, and governance. - Worked in environments where design is distributed and non-designers contribute to prototypes or early concepts. - Familiarity with conversational AI platforms, agent-based systems, or complex workflow tooling. - Collaborated with cross-functional teams in fast-moving product environments. What Makes This Role Unique - Joining at a pivotal moment as Cognigy’s product platform evolves and integrates more deeply with NICE’s CXone ecosystem. - Direct influence on the future experience of a leading enterprise AI platform. - Strong prototyping capability across Product Managers, leveraging system thinking, design quality, and architectural experience. - Designing at the frontier of enterprise AI including agentic systems, voice interfaces, evaluation tooling, and real-time orchestration.