• Support the clinical team with clinical administration of cases sending sourcing emails, adding session updates to the Lyra system, and escalating queries for action. • Assist clinical specialists with the coordination of ad-hoc interventions including learning & development activities, critical incidents and ensure the capturing of such events on Lyra systems. • Assist with the recruitment and management of the affiliate therapy network. • Assists with the processing of invoices relating to clinical interventions and ensure that invoices and services / sessions invoiced for are aligned to the clinical data in the Lyra systems • General Administration • Effective collaboration with Lyra Finance teams to ensure timely handling of invoices • Continued engagement with the various clinical teams and Lyra affiliates to ensure that cases are effectively managed • Work collaboratively with our global clinical teams. • Liaising with affiliate clinicians for appointments and case updates as required. • Contribute to the service and business development as required. • Flexibility in working hours and activities in line with business needs. • Play an active role in governance and quality assurance as required.

Role Description We are looking to hire a full-time contracts administrator for our supported services, to join our rapidly expanding clinical team. This is a dynamic, purpose-driven role at the heart of our Clinical Operations team. You will be making a real difference daily, helping connect people with the mental health support they need, while ensuring our service runs smoothly, safely, and efficiently. You will play a critical role in the running of the Clinical Operations service. This will involve a variety of tasks that aids the Clinical Operations team and the service via: - Case management - Risk management - Administrative tasks You are the main source of contact between the referrer and the service: - Processing referrals - Reporting procedures, concerns, and outcomes to the referrer - Collecting and managing reports - Involved in risk assessment in conjunction with clinical supervisors - Supporting Behavioural Health Coaches / Supporters in completing their work with reporting, training, and management SilverCloud will support you to: - Respond and follow up on emails and phone calls from referrers - Respond and follow up on emails and phone calls from patients/service users - Process incoming referrals accurately and efficiently through our case management system - Coordinate and manage caseload allocations to Behavioural Health Coaches/Supporters - Monitor client journeys from intake through to discharge - Maintain accurate, up-to-date records and proactively flag any delays or issues - Perform regular data entry and quality checks using case management systems and MS Excel - Compile reports on service performance - Contribute to continuous improvement by identifying trends in service data - Ensure that risks are monitored and allocated to the Clinical team in a timely way - Communicate with referrers regarding risk management - Schedule risk assessment calls and complete case management actions on instruction Qualifications - A bachelor’s degree, preferably in a mental health-related field - Experience with case management systems (desirable) - Previous administrative support experience or completed professional administrative support training - Excellent attention to detail - Excellent communication, writing, and typing skills; able to use written communication in a clear and personal way - Excellent customer service - Excellent time management skills and ability to multitask and meet deadlines - Comfortable using multiple technological tools in your day-to-day; you can adapt and grow with technological developments quickly - Excellent interpersonal skills: you can collaborate with cross-functional teams and stakeholders at all levels of the organisation Benefits - 23 days annual leave + 1 birthday day + 4 Mental Health days - Private Health Care – Irish Life - Pension - Life Insurance - Income Protection - Healthy work-life balance – wellness days and a supportive working environment - Employee Share Purchase Plan (ESPP) - Free access to Amwell’s Telehealth Services, SilverCloud and The Clinic by Cleveland Clinic’s second opinion program - Free Subscription to the Calm App - Tuition Assistance Program

Role Description We are seeking an experienced Senior Retirement Plan Administrator to join our growing team. This role is responsible for the administration, compliance, and consulting functions for a portfolio of defined contribution retirement plans, including 401(k) and profit-sharing plans. The ideal candidate is a knowledgeable retirement plan professional who can manage client relationships, ensure regulatory compliance, solve complex plan issues, and deliver outstanding service with minimal supervision. Key Responsibilities - Administer a portfolio of qualified retirement plans, including 401(k) and profit-sharing plans - Prepare annual compliance testing, allocations, and participant calculations - Complete Form 5500 filings and related annual reporting requirements - Review plan documents, amendments, and operational compliance matters - Consult with plan sponsors regarding plan design, compliance, and administrative best practices - Coordinate with recordkeepers, advisors, auditors, and other service providers - Research and resolve complex ERISA, IRS, and DOL compliance issues - Maintain strong client relationships through proactive communication and responsive service - Review work for accuracy and ensure adherence to internal quality standards - Assist with special projects and contribute to continuous process improvements Qualifications - 8+ years of retirement plan administration experience - Extensive knowledge of 401(k), profit-sharing, and other defined contribution plans - Strong understanding of ERISA, IRS, and DOL regulations - Excellent analytical, mathematical, and problem-solving skills - Exceptional attention to detail and commitment to accuracy - Strong written and verbal communication skills - Ability to manage multiple deadlines and priorities independently - Proficiency with Microsoft Office Suite and Adobe Acrobat - Experience working in a remote environment Preferred Qualifications - ASPPA, NIPA, or other industry credentials (QKA, QPA, CPC, ERPA, APA, APR, etc.) - CPA designation - Bachelor's degree in Accounting, Finance, Economics, Mathematics, Business Administration, or a related field - Experience with retirement plan administration software such as ASC or similar platforms - Prior experience mentoring junior administrators or reviewing technical work Benefits - Fully remote work environment - Competitive compensation based on experience and qualifications - Comprehensive benefits package - Professional development and continuing education support - Collaborative team culture with strong technical support and peer review - Opportunity to work with a respected, established leader in the retirement plan industry Position Type Full-Time Work Location Remote

• The Senior Lease Administrator, Client Lead is responsible for managing Lease Administration functions and implementations, client and vendor relationships, and centralizing, establishing and producing schedules, reports, communication plans, and process flow for the Lease Administration team. • Serve as the main point of contact for clients and internal stakeholders regarding lease administration matters. • Understand client business objectives, real estate portfolio strategy, and service expectations. • Maintain thorough understanding of client agreements for assigned accounts including boundaries of scope of work, fee structure, billing frequency and payee information. • Ensure this information has been correctly entered into and maintained as a client contract with WorkTrac. • Conduct regular meetings and reviews with clients to present portfolio updates, key metrics, and performance reports. • Develop and maintain strong client governance programs such as reporting cadence, communication methods, business reviews, etc. • Track, maintain, and communicate all expirations, option exercise dates, and other critical information. • Drive toward achieving a net promoter score representative of strong service delivery and client relationships. • Proactively identify account related risks and formulate appropriate mitigation strategies; project manage through solution. • Oversee and ensure global team is delivering services per the client specific process and contract. • Participate in presentations to new or existing clients for new business pitches. • Establish weekly calls and ongoing internal communications cadence with global lease admin account team members to review work, discuss outstanding issues and determine appropriate actions. • Prepare and lead with impactful communication and professional presence. • Confirm and approve monthly client billing. Responsible for ensuring that all pass-through expenses are billed in accordance with contract and internal process. • Review recovery clauses, set up recovery pools, calculate actual recovery expenses for each tenant, and review caps, base years, and non-standard exclusions. • Prepare monthly rental payment schedules. Track A/R for assigned clients and escalate to appropriate parties. Reconcile accounts with outstanding balances and work with Landlords and clients to resolve any disputes.