• Oversee the entire ticket lifecycle from initial triage to verified production deployment. • Ensure all incoming escalations are immediately assigned to an owner with zero gaps in response times. • Enforce a structured assessment of every issue to verify reproducibility, severity, workarounds, and whether it is a true defect or a feature gap. • Organize and optimize the rolling, staggered schedule for engineers rotating into the squad from feature teams. • Ensure rotating engineers maintain full ownership of their assigned tickets until resolved, even after their rotation cycle ends. • Guide the rotating team through deep-dive debugging of the Actian Data Intelligence Platform. • Lead the engineering response during critical, high-severity platform outages to drive rapid resolution. • Act as the primary link between Engineering, Support, Customer Success, and Product teams, joining customer calls when high-level technical input is needed. • Track and report on key operational metrics (Response Time, Qualification Time, Ready State) to eliminate bottlenecks. • Track fixes through the CI/CD pipeline to confirm they are successfully deployed live to production.

• Build web applications using front-end and back-end technologies • Develop user interfaces using HTML, CSS, JavaScript, React/Angular • Create and manage backend services and APIs (Node.js / Java / Python) • Work with databases like MySQL / MongoDB • Fix bugs, improve performance, and maintain code quality • Collaborate with team members in an agile environment

GC AI is the fastest-growing and most trusted legal AI platform for in-house legal teams. We're building the future of legal work, and we're doing it fast. You'll join at a pivotal moment—when decisions matter, impact is immediate, and the runway to shape your career is wide open. We’re a high-performing team where you'll have real ownership and influence from day one. More than 1,500 companies use GC AI to drive their business forward, including 150+ public companies, 25+ unicorns, and brands such as News Corp, Miro, Bass Pro Shops, Snyk, Skims, Liquid Death, Vercel, Zscaler, and TIME. We've 10x'd revenue in 12 months, raised a $60 million Series B ($555 million valuation), and are growing faster than ever. We are backed by incredible investors, including Scale Venture Partners, Northzone, Sound Ventures, and Guillermo Rauch, CEO of Vercel. If you thrive when the stakes are high and the path isn't paved, you'll love it here. Our six guiding principles are: 1% better every day, customer obsession, ship today, find a way, care deeply, and own it completely. Come shape the future of legal work with us. LocationWe are hiring for this role to be based in the United States or Canada. This is a remote role unless you fall within the following parameters. If you live within approximately 50 miles of our San Mateo, CA or Provo, UT office, the position follows a hybrid schedule with in-office days on Tuesdays, Wednesdays, and Thursdays. About The RoleAs a Software Engineer on our OfficeJS team, you'll be at the center of the most ambitious product in legal AI: GC AI for Word, the AI copilot that lives where lawyers actually work. You'll be crafting the experience that lets in-house legal teams surgically redline contracts, draft clauses on the fly, and spot risks in seconds, all without leaving Microsoft Word. You'll work directly with our founding team (including a 3x General Counsel who knows exactly what lawyers need) and a tight group of exceptional engineers to ship features that make lawyers say "Wow, this is magic." Why This Role MattersThe legal AI space is exploding, and we're in pole position. We’ve raised $60M at a $555M valuation because we've built something lawyers actually love. Now we need an engineer who can help us pull even further ahead. You'll own the surface area where AI meets the document. Every redline, every clause suggestion, every risk flag, that's your canvas. The decisions you make will directly shape how thousands of lawyers experience AI in their daily work. What You'll Do - Build and refine our Microsoft Word Add-in - Obsess over latency, reliability, and the micro-interactions that make the difference between "useful tool" and "can't live without it." - Architect the bridge between our AI backend and the Word document model, handling everything from tracked changes to comment threads - Ship features like playbook-driven reviews, clause libraries, and contextual drafting that outpace the competition - Collaborate with our AI team to integrate model outputs in ways that feel native to the legal workflow Impact You'll Have - Define the UX patterns for AI-assisted contract work that the entire industry will follow - Build the product that turns hour-long contract reviews into 10-minute workflows - Ship features that directly drive enterprise adoption and make IT teams say "yes" faster - Help further GC AI’s position as the undisputed leader in legal AI for in-house teams Required Experience - 5+ years building production software, ideally with a focus on rich client applications or editor experiences - Strong expertise in TypeScript and React - Experience with Microsoft Office Add-ins, VS Code extensions, or similar embedded application development - Deep understanding of real-time collaboration patterns and document manipulation - Track record of shipping polished, user-facing features that people actually love Nice To Have - Experience with Office.js or the Microsoft Graph API - Background in legal tech, document automation, or CLM platforms - Familiarity with LLM integration patterns and streaming responses - You've used Cursor, Copilot, or similar AI coding tools and have opinions about what makes them great A Note On PaceWe’re building something new in a once-in-a-generation shift in technology and the legal industry, so we move at a relentless pace. We expect urgency, ownership, and good judgment even when things aren’t perfectly clear. If you need structure and consensus to do your best work, this isn’t the right place for you. If you thrive in ambiguity and growth, work with intensity, and want real responsibility, keep reading. We’re excited to meet you. CompensationGC AI's compensation package includes a competitive base salary benchmarked against real-time market data, as well as meaningful equity and excellent benefits for all full-time roles. Our US-based compensation range for this role is $165,000 – $350,000. This range spans four levels, from mid-level to Principal. Final compensation will vary based on leveling, market conditions, geographic location, and candidate qualifications, including relevant knowledge, skills, and experience assessed during the interview process. These compensation bands are just the starting point. After someone joins and proves they’re an exceptional performer, we adjust quickly to ensure their compensation aligns with their impact. Equal Opportunity EmploymentGC AI is an equal opportunity employer that supports workplace diversity and does not discriminate on the basis of race, color, religion, gender identity/expression, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, physical or mental disability, or any other protected class. GC AI is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. #LI-GCAI Fraud Notice to GC AI ApplicantsTo protect yourself against phishing and recruitment fraud, please note that GC AI only accepts job applications through our official careers page at https://gc.ai/careers and through sponsored jobs on LinkedIn. All legitimate communication from our team regarding job opportunities will come from a GC AI team member with a @gc.ai or @getgc.ai email address. GC AI will never: - Refer you to external websites to apply - Conduct interviews over email, chat platforms, or messaging apps - Ask you to provide payment or purchase equipment - Request personal or financial information such as your mailing address, social security number, credit card numbers, or banking information during the application process Examples of fraudulent email addresses: - info.gcai.careers.com@gmail.com - info.gc.aicareers.online.com@gmail.com - Any email address ending in @gmail.com, @yahoo.com, or other free email services If you are contacted by someone claiming to be from GC AI via an unofficial channel or from a suspicious email address, please do not share any information. Mark the communication as "phishing" or "spam" and do not respond.

GC AI is the fastest-growing and most trusted legal AI platform for in-house legal teams. We're building the future of legal work, and we're doing it fast. You'll join at a pivotal moment—when decisions matter, impact is immediate, and the runway to shape your career is wide open. We’re a high-performing team where you'll have real ownership and influence from day one. More than 1,500 companies use GC AI to drive their business forward, including 150+ public companies, 25+ unicorns, and brands such as News Corp, Miro, Bass Pro Shops, Snyk, Skims, Liquid Death, Vercel, Zscaler, and TIME. We've 10x'd revenue in 12 months, raised a $60 million Series B ($555 million valuation), and are growing faster than ever. We are backed by incredible investors, including Scale Venture Partners, Northzone, Sound Ventures, and Guillermo Rauch, CEO of Vercel. If you thrive when the stakes are high and the path isn't paved, you'll love it here. Our six guiding principles are: 1% better every day, customer obsession, ship today, find a way, care deeply, and own it completely. Come shape the future of legal work with us. LocationWe are hiring for this role to be based in the United States or Canada. This is a remote role unless you fall within the following parameters. If you live within approximately 50 miles of our San Mateo, CA or Provo, UT office, the position follows a hybrid schedule with in-office days on Tuesdays, Wednesdays, and Thursdays. About The RoleWe're looking for a GTM Engineer to join our Revenue Operations team. This is a hands-on builder role at the intersection of sales, marketing, product, and customer success. You'll design, build, and maintain the automation infrastructure and operational systems that power our entire GTM motion. You don't need years of experience. You need to be sharp, technical, curious, and resourceful. If you're someone who automates your own workflows for fun, reaches for AI before a manual process, and loves figuring out how systems connect, this role was built for you. What You'll DoSales Operations (~30%) - Build automation tooling and workflows that help Account Executives and SDRs move faster and close more deals - Design and maintain lead enrichment and routing pipelines to ensure the right leads reach the right reps instantly - Create HubSpot automations, workflows, and integrations that keep the sales process clean and efficient - Build productivity tools, deal alerts, and Slack integrations that keep the sales team informed in real time - Document and communicate automations clearly so every AE and SDR can use and trust the systems you build Success Operations (~20%) - Automate customer health scoring inputs and create alert workflows that surface at-risk accounts to CSMs in real time - Build onboarding automation sequences: triggered workflows, task creation, and Slack notifications that keep CSMs and customers moving through the onboarding process - Build automation tooling that supports Solutions Attorneys: track prompt library usage, workshop attendance, and per-account adoption metrics - Automate the routing of customer feedback and Voice of Customer signals from Solutions Attorney interactions into HubSpot for CS and Product visibility - Maintain data hygiene across customer and contact records and flag anomalies Partner Operations (~20%) - Build and maintain partner tracking in HubSpot: sourced deals, referral attribution, co-sell pipeline, and partner contact records - Design and automate partner lead routing so referrals reach the right AE instantly and with full context - Build partner onboarding automation: intake forms, welcome sequences, and HubSpot enrollment triggers - Create partner-sourced pipeline and attribution dashboards for leadership review - Own integrations between partner tooling (PartnerStack, Crossbeam, or equivalent) and HubSpot - Maintain data hygiene across partner records and flag anomalies CRM Management (~15%) - Own HubSpot health: properties, pipelines, record structure, data integrity, and ongoing hygiene - Triage and resolve CRM issues raised by AEs, SDRs, and sales leaders - Build one-off reports, segments, and views that give GTM leaders the data they need, when they need it - Guide team members on CRM best practices AI Tool Evaluation & Implementation (~15%) - Continuously evaluate new AI vendors and automation tools for the GTM tech stack - Lead initial implementation and ongoing maintenance when new tools are adopted - Stay current on what's emerging in AI and automation, and bring your recommendations to the team - Help the team understand the art of the possible: what to build, what to buy, and when What You’ve Done - Genuine excitement about automation, AI tools, and building operational systems - Hands-on experience, professional or self-taught, with tools like Clay, HubSpot, Lindy, n8n, Zapier, Make, or similar - Comfort with AI-assisted development: Cursor, Replit, Claude Code, or equivalent vibe-coding environments - Actual coding skills (Python, JavaScript, or SQL) are a strong plus; the more technical you are, the bigger your impact - Bonus: experience as an AE or SDR at a SaaS or AI company; you'll bring first-hand instincts for what GTM teams actually need - Strong bias toward action; you ship things, you don't just plan them - High agency and ownership mentality; you see a problem, and you fix it - Clear communicator who can document and teach what you build A Note On PaceWe’re building something new in a once-in-a-generation shift in technology and the legal industry, so we move at a relentless pace. We expect urgency, ownership, and good judgment even when things aren’t perfectly clear. If you need structure and consensus to do your best work, this isn’t the right place for you. If you thrive in ambiguity and growth, work with intensity, and want real responsibility, keep reading. We’re excited to meet you. CompensationGC AI's compensation package includes a competitive base salary benchmarked against real-time market data, as well as equity for all full-time roles. We also offer exceptional benefits, as well as commission plans for applicable roles. Our US-based compensation range for this role is $90,000 – $130,000. Actual pay is determined by skills, qualifications, experience, location, market demand, and other factors. These compensation bands are just the starting point. After someone joins and proves they’re and exceptional performer, we adjust quickly to ensure their compensation aligns with their impact. Equal Opportunity EmploymentGC AI is an equal opportunity employer that supports workplace diversity and does not discriminate on the basis of race, color, religion, gender identity/expression, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, physical or mental disability, or any other protected class. GC AI is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. #LI-GCAI Fraud Notice to GC AI ApplicantsTo protect yourself against phishing and recruitment fraud, please note that GC AI only accepts job applications through our official careers page at https://gc.ai/careers and through sponsored jobs on LinkedIn. All legitimate communication from our team regarding job opportunities will come from a GC AI team member with a @gc.ai or @getgc.ai email address. GC AI will never: - Refer you to external websites to apply - Conduct interviews over email, chat platforms, or messaging apps - Ask you to provide payment or purchase equipment - Request personal or financial information such as your mailing address, social security number, credit card numbers, or banking information during the application process Examples of fraudulent email addresses: - info.gcai.careers.com@gmail.com - info.gc.aicareers.online.com@gmail.com - Any email address ending in @gmail.com, @yahoo.com, or other free email services If you are contacted by someone claiming to be from GC AI via an unofficial channel or from a suspicious email address, please do not share any information. Mark the communication as "phishing" or "spam" and do not respond.