• Work closely with Account Teams and Sales Operations Specialists to produce bills of materials for customer specified solutions. • Complete configurations and quotes for all vendor hardware and software solutions. • Collaborate with Technical Architects to complete solutions performance analysis and sizing. • Gather Pre-Sales proposals and documentation for Project Transition process. • Complete pre-site qualification and documentation quickly and accurately. • Create baseline proposals and RFP responses. • Trains Technical Architects on opportunity and quoting process and tools. • Experience with Cisco CCW/Dell OSC/NetApp/HPE quote tools.

Role Description Shift Timing to support 12:30 PM to 9:30 PM IST. - Experience in administering Workfront or worked as a BSA/solution architect for Workfront or configuring Workfront for Implementation. - Hands on proficiency in leveraging Workfront and its different modules. - Be Adobe certified Core Developer Professional/Expert. - Experience in Fusion Scenario Development. - Be Adobe certified Fusion Developer. - Experience in integrating Workfront with 3rd Party tools (Non Adobe) and knowledge of API end points is strongly preferred. Qualifications - Bachelor’s degree in Computer Science, Information Systems, Business, or related field. - 5+ years hands on Workfront design, development, and administration experience. - Adobe Workfront/Fusion certification and strong expertise in building, debugging, and maintaining complex Fusion integrations. - Deep knowledge of Workfront admin (users, groups, roles, permissions, templates, reporting, governance) plus experience with REST/SOAP APIs and enterprise integrations. - Strong problem solving, analytical and documentation skills, solid communication and stakeholder management, and comfort working in a fast paced environment with third party integrations. Requirements - Looking for Workfront core and fusion certified resources. - Longevity would be 6 months and can be extended based on project extension. Benefits - We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. - We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. - All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.

Title: Customer Service Mon-Fri Location: Augusta, Georgia Department: Customer Service Full Time Remote Job Description: Music lovers keep reading! We're hiring customer service agents to support J.W. Pepper, the largest US sheet music and accessory retailer. You will help bands, choirs, and orchestras build upcoming concerts in schools, churches, and community groups. Join us and help keep our communities filled with song as you support customers who appreciate a helpful attitude and enthusiasm for music. You will support them on the phone and through email and chat. Qualifications - 1 year of customer service or customer support experience - 1 year of previous call center or office background experience required - A high school diploma or GED is preferred - Technical savvy (able to toggle between multiple browsers & systems using dual monitors) - Previous experience using Outlook, Word & Excel preferred - Knowledge of CRM systems a plus - Previous remote work from home experience a plus - Quick learner and able to work independently - Strong phone and verbal communication skills along with active listening - Must be at least 18 years of age - A background check and drug screen applicable with state and federal laws is required - Must be able to speak, read, write and understand English Responsibilities - In this role, you’ll take the lead in addressing customer questions and concerns on all products and services through communication channels such as phone, email and chat - Manage large amounts of inbound calls in a timely manner - Able to work without a script and maintain call control - Identify customers' needs, clarify information, research and provide solutions and/or alternatives - Access company and client resources provided to accurately handle the call - Identify upsell/cross-sell opportunities - Actively participate in efforts to support customer satisfaction and maintain quality - Skillfully change from one task to another without loss of efficiency or composure - Ability to multi-task using multiple system pending the clients working environment - Successfully complete all training sessions - Effectively communicate with patience and understanding - Remain positive and professional in all customer interactions - Be available at your desk, maintaining punctuality and attendance at all scheduled times - Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas - Flexibility to cross train as requested - Maintain the utmost confidentiality and security as it pertains to Five Star Call Centers policies - Perform other duties as assigned* Required Skills/Abilities - Strong phone and verbal communication skills along with active listening - Customer focus and adaptability to different personality types - Maintaining composure in challenging situations - Ability to use technology effectively and productively - Regularly required to sit - Regularly required to use hands to feel, handle and control objects - Occasionally required to reach, stoop, kneel, or crouch - Occasionally required to lift and/or carry loads of up to 30 lbs - All standard vision abilities are required - All standard hearing abilities are required Equipment Provided Option - Equipment will be shipped to you. - Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.) Company will provide equipment $14 - $14 an hour Starting pay - $14/hr plus shift differential(extra $1/hr nights & wkds) and possible increase after 90 days pending attendance and performance Shifts between 9:00am-6:00pm (EST) ; Work Days - M-F Paid Training - typically 3 weeks in length from 9:00am-6:00pm Mon-Fri (EST) Status - Full Time 40 hours, Benefit eligible 1st of month after 60 days Five Star Solutions values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers. Five Star is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Role Description - Handle and resolve customer inquiries (technical issues, cancellations, refunds, app support, etc.) - Identify customer needs and provide effective solutions - Escalate issues and report bugs or trends to relevant teams - Process refunds and check payment statuses according to policy - Follow internal guidelines while suggesting process improvements - Support users with app features and promote Premium when appropriate Qualifications - Excellent command of English and one of the following languages: Turkish, German, Polish, or French - 1+ year experience in customer service - Strong written communication and problem-solving skills - Ability to work under pressure and manage high volumes - Empathy, customer focus, and proactive attitude - Typing speed of at least 35 WPM - Interest in digital products and apps - Zendesk experience is a plus Company Description