Title: Senior Customer Success Manager Location: New York, US Job Description: Who We Are Verve has created a more efficient and privacy-focused way to buy and monetize advertising. Verve is an ecosystem of demand and supply technologies fusing data, media, and technology together to deliver results and growth to both advertisers and publishers–no matter the screen or location, no matter who, what, or where a customer is. With 30 offices across the globe and with an eye on servicing forward-thinking advertising customers, Verve’s solutions are trusted by more than 90 of the United States’ top 100 advertisers, 4,000 publishers globally, and the world’s top demand-side platforms. Learn more at verve.com. Verve For Advertisers is a technology company that empowers brands and agencies to connect moments of discovery and drive measurable outcomes across screens. As part of Verve, we've unified the company's demand-side offering, bringing together the largest on-site search intent dataset outside of walled gardens, direct SDK integrations with top apps, alongside data partnerships with 3M+ websites and LLMs. Our technology captures both what consumers do and why they do it, delivering high-fidelity audiences, insights, and activation across premium omnichannel inventory. We’re looking for a client-focused, data-savvy professional with deep knowledge of the programmatic ad ecosystem. You’ll thrive here if you enjoy turning complex challenges into actionable solutions, and you care deeply about delivering great client experiences. Experience with DSPs, mobile programmatic, and campaign analytics is essential. A proactive, thoughtful approach to client relationships and internal collaboration is key. What You Will Do - Serve as the primary point of contact for a portfolio of advertiser accounts, ensuring their success and satisfaction - Build and maintain strong, long-term relationships with clients, understanding their business goals and challenges - Manage end-to-end campaign execution, including setup, monitoring, and optimization to meet performance objectives - Analyze campaign data to identify trends, insights, and areas for improvement - Collaborate with internal teams to implement optimizations and troubleshoot issues - Develop strategic plans to enhance campaign performance and achieve client KPIs - Prepare and deliver regular performance reports, providing insights and recommendations - Proactively identify growth opportunities within accounts and contribute to long-term success planning - Work closely with Sales, Product, and Engineering teams to align on client needs and deliver solutions - Provide feedback to inform product development and feature enhancements - What We Will Need - 5+ years of experience in customer success, ad operations, or programmatic campaign management - Deep expertise in DSP platforms, mobile advertising, and the programmatic ecosystem - Familiarity with privacy-first measurement frameworks (e.g., SKAdNetwork) is a strong plus - Proven success in driving client growth, retention, and satisfaction - Strong analytical skills with the ability to translate performance data into actionable optimization strategies, deliver insights to clients, and identify opportunities for account growth - Self-starter with a strong drive to learn, take initiative, and make a meaningful impact - Quick learner with a growth mindset - comfortable working independently, adapting to evolving priorities, and taking ownership - Experience mentoring junior team members and collaborating effectively across functions - Bachelor’s degree in Marketing, Business, or a related field is preferred but not required; equivalent practical experience is equally valued, and advanced qualifications are a plus - What We Offer Just a few of the benefits waiting for you at Verve: - Stay healthy and covered with our comprehensive Medical, Dental, Vision, Disability, Life, and other Insurances - Support your long-term financial security with our 401(k) Retirement plan with company match - Save on everyday expenses with pre-tax FSA plans for Healthcare, Dependent care, and Commuting - Pick what matters most to you in our Fringe Personalized Benefits Platform, with a budget of $100/month: lifestyle, fitness, hobbies, travel, and more - Recharge with 13 paid holidays, unlimited PTO, and 3 Wellness Days throughout the year - Enjoy peace of mind with paid Parental Leave for life’s important milestones - … and even more reasons to join us! - Greater NY-area Residents: We currently have a hybrid remote work policy. All Verve For Advertisers employees living within a 90-minute (one way) commute of our NYC office are expected to be in the office three days per week. We’re open to allowing the right person to learn our industry on the job. We welcome diversity and non-traditional paths into all of our roles. We believe in hiring the right person as opposed to the right combination of keywords. Communications regarding your application will only come from @jungroup.com or @verve.com email addresses. Salary Range $120,000 - $140,000 USD Verve provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. If you are a California resident subject to the California Consumer Privacy Act, click here to understand how Verve processes your personal information and how you can exercise your rights. If you are located in the EU or UK visit our to understand how Verve processes your personal information and how you can exercise your rights.

• Manage and oversee the client journey including end-to-end client relationship from initial engagement to onboarding, training, build/migration, launch and operations. • Serve as the main point of contact and build strong relationships with clients to understand their needs and drive towards key outcomes and client satisfaction. • Be a leader and work cross-functionally with Sales, Product Management and Technology teams to ensure day-to-day service is effectively meeting client needs and that value is being delivered to the client. • Maintain current functional and technical knowledge of Protera's offerings and services, including the core functionality and features, linkage within Protera's service portfolio, pricing structures, client benefits. • Act as a trusted advisor, thought leader, and subject matter expert to clients about the full suite of our clients' products and services. • Champion world-class client service; deliver high-quality client experience at every contact point. • Generate documentation to ensure the delivery of successful solutions to client problems and opportunities. • Partner with internal Protera teams to define and achieve clients' success criteria, demonstrate ROI and ensure client retention. • Ability to interpret a client’s business strategy / plans and understand opportunities for Protera solutions/services. • Understand contracts and contract management with the ability to govern to the contract, to discuss with the client and understand how to position as a value exchange. • Practice strong knowledge and understanding of IT service environment, service operations and ITIL practices. • Exercise oversight of Protera's billing processes and client invoicing linked to contracted services. • Be an expert in keeping internal and client teams on task, proactively managing timelines and communications. • Proactively monitor key analytics and KPIs that speak to the overall health of the client landscape identify client churn risks. • Analyze client data and provide feedback / product enhancements to different teams within the organization. • Take on special projects as needed. • Proactively find ways to drive clients to further success through analyzing client performance, finding new opportunities and other creative solutions. • Help identify and implement best engagement practices to achieve and surpass product and new client relationship and growth goals. • Manage a growing book of business and drive adoption and outcomes leading to renewals, expansion and advocacy across your portfolio.

• Lead school-wide onboarding and change management, helping teachers and leaders confidently roll out and embed Atomi • Deliver engaging training and professional learning, from in-person workshops to webinars tailored to each school’s needs • Build trusted relationships with school leaders, becoming their go-to for strategy, support and best practice • Use data and insights to drive adoption, identify challenges early and ensure long-term success • Work closely with Sales, Product and Marketing to improve the customer experience and share impact stories

• Lead the performance and operational execution of the Customer Success and Customer Support teams. • Lead, coach, and develop Customer Success and Customer Support leaders and team members, creating a culture of accountability, professional growth, talent development, and succession planning. • Execute customer retention and engagement strategies that drive renewal performance, long-term client partnerships and recurring revenue retention. • Build and maintain trusted relationships with key clients, partners, and internal stakeholders, serving as a senior escalation point and ensuring alignment across customer, operational, and business objectives. • Execute scalable operational processes, performance standards, and accountability measures across customer-facing functions. • Establish and monitor customer health metrics, renewal forecasting processes, operational KPIs, and risk mitigation strategies. • Partner cross-functionally with Product, Sales and Marketing to improve the customer lifecycle experience and drive organizational alignment. • Identify operational challenges and improvement opportunities, develop recommendations, and partner with leadership to implement solutions that improve efficiency, scalability, and customer outcomes. • Oversee customer onboarding, implementation, support, and account management to ensure a consistent and high-quality customer experience. • Translate customer insights and feedback into actionable recommendations for product enhancements, process improvements, and service evolution. • Contribute to product strategy discussions and business requirement development in partnership with Product leadership. • Participate in strategic client meetings, partner discussions, and enterprise growth opportunities.