Role Description We are seeking a detail-oriented Accounts Receivable Specialist to join our team remotely. The successful candidate will be responsible for managing the full accounts receivable function, ensuring: - Timely invoicing - Accurate record-keeping - Effective collection of outstanding payments This is an excellent opportunity for a finance professional with UK experience and strong accounting system proficiency. Qualifications - Proven experience in an Accounts Receivable role - Previous working experience with UK-based companies or clients - Proficiency in QuickBooks - Strong understanding of accounts receivable principles and processes - Excellent attention to detail and accuracy - Strong communication and interpersonal skills - Ability to work independently in a remote environment

Role Description The Supervisor, Accounts Receivable will support the Manager (or above), Accounts Receivable in the development of department team members. The Supervisor will be responsible for assisting the Accounts Receivable Specialists with problematic claims and questions regarding processes, as well as assignments of work and meeting all KPI/SLAs for their assigned clients. The Supervisor will be responsible for implementing short- and long-term plans and objectives to improve revenue and denial trends. This includes working with insurance companies or government payers to identify reasons for unpaid or denied claims, as well as peers in other departments like Coding, Billing and Revenue Integrity. This position will have oversight of all Human Resource functions for their team, including but not limited to hiring, terminations and performance management. Essential Job Functions - Supervises the daily workflow of the department, monitoring progress to identify trends in denied payments by insurance companies, determining trends in unpaid claims and remediation solutions. - Reviews Leadership No Touch Report if available to ensure all high dollar accounts are reviewed monthly. - Conducts team huddles to efficiently cover new or evolving training focuses to encourage and develop team members, including sharing identified trends and solutions on unpaid and denied claims. - Leads Team DIBS meetings and provides recap to team and leaders. - Ensures adherence to the departmental budget, including overtime. - Prepares monthly reports as requested. - Establishes departmental goals with the staff to optimize performance and meet budgetary goals while improving operations to increase customer satisfaction and meet financial goals of the organization. - Ensures all team members meet productivity and quality standards. - Meets with all associates 1:1 monthly to review current performance. - Maintains and communicates any associate behavior, performance and attendance issues that may constitute a verbal or a correction action and/or performance improvement plan. - Ensures timely completion and documents conversations in Workday. - Reviews assigned associate's time management and approves timecards for payroll processing in a timely manner. - Collects, interprets, and communicates performance data using various tools and systems, while also using this data to make decisions on how to achieve performance goals. - Works closely with ancillary departments to establish and maintain positive relations to ensure revenue cycle goals are achieved. Qualifications - 1 to 3 years of relevant experience in medical collections, physician/hospital operations, AR Follow-up, denials & appeals, compliance, provider relations or professional billing preferred. - Bachelors Degree or Equivalent Experience. Requirements - CRCR, either upon hire or within 9 months of hire (or other approved job relevant certification, as approved by SVP of department). - 4-year college degree. - Knowledge of claims review and analysis. - Working knowledge of revenue cycle. - Experience working the DDE Medicare system and using payer websites to investigate claim statuses. - Working knowledge of medical terminology and/or insurance claim terminology. Benefits - Bonus Incentives - Paid Certifications - Tuition Reimbursement - Comprehensive Benefits - Career Advancement

• Manage and track outstanding balances across multiple revenue streams, including the invoicing of adjustments • Conduct proactive outreach to brokers and marketplace partners to resolve outstanding balances, negotiate payment arrangements, escalate delinquent accounts as needed • Develop and maintain AR aging reports, dashboards and KPIs • Collaborate cross-functionally to resolve receivables issues, enhance reporting accuracy and automation, and support system integrations and ERP-related enhancements • Prepare recurring and ad hoc reports for Finance leadership

Role Description The Client Account Specialist helps self-pay clients develop a financial plan for treatment services and helps ensure clients keep appointments to get the care they need. The position maximizes the value of financial assistance awarded to clients and ensures that clients pay for their care in a timely manner. Schedule: 7:30 - 5.00 Flex CST Location: Remote Compensation: $23.00 - $25.00 How Client Account Specialists Empower Recovery: - Heavy phone usage in and outbound calls. - Pro-actively identifies and escalates client account problems to Client Account Team Lead. - Takes incoming phone calls. - Demonstrates empathy, compassion, respect, and active listening when answering questions and making phone inquiries related to client accounts. - Works with the admission coordinators if client has follow-up questions prior to admission. - Works in accordance with TEP Financial Review policy to resolve delinquent accounts; prepares payment plans and monitors compliance with payment plans; directs accounts to outside collection agencies when necessary. - Reviews applications for financial assistance; contacts clients regarding the outcome; and allocates funding to approved financial assistance recipients. - Responsible for return mail, COB denials, Faxes, Emails, tickets, disputes, self-pay balances. - Perform other duties as assigned. Qualifications - High school diploma or equivalent required. - Medical patient access or billing office knowledge required. Requirements - Two years of phone experience with customers. - Two years of experience in health care working with client benefit coverage and/or claims preferred. - Experience working in a behavioral health environment preferred. - Basic knowledge of Teams, Outlook, and Office programs with ability to learn new applications. - Knowledge of running data reports. Competencies - Strong attention to detail and commitment to quality. - Solid interpersonal skills with the demonstrated ability to develop and maintain productive relationships. - Demonstrate initiative and exercise good judgement (e.g., in starting tasks, asking questions, identifying and discussing problems, ability to structure own work, stay on task). - Ability to prioritize and adapt to changing priorities. - Shows passion for our business, clients, and values. Workplace Environment - 90% sitting/10% standing. - Ability to lift 15 pounds. - Ability to focus in an open workspace environment. - Ability to adjust to a workflow pace that fluctuates widely. Benefits - HSA and PPO insurance with HSA or FSA options (Blue Cross Blue Shield). - Dental insurance (Delta Dental). - Vision insurance (EyeMed). - Short-term and long-term disability insurance. - Company-paid life insurance. - 401(k) plan available two months after start date. - Company 401(k) matching for up to 50% of your contribution, up to 6% of your compensation. - Paid time off is a crucial part of maintaining work and life balance. Our generous PTO plan accrues annually and begins with your first whole pay period. Eligible employees enjoy seven paid holidays and one floating holiday in addition to their regular PTO.