• Contribute to the Professional Services team by providing excellent customer service and support • Execute on project implementations • Review, analyze, and evaluate customer business requirements and solution objectives • Engage AI in daily activities • Participates in ongoing implementation team decisions and internal projects • Writes detailed steps required to develop or modify applications • Lead implementation specific activities and conduct meetings with new and existing customers • Input issues and case data into customer facing and internal issue tracking applications • Work with other Professional Services team members to support customer needs • Communicate with internal Product Development team members for technical support needs

• Partner closely with Account Executives to lead technical discovery, build bespoke architectures, and deliver compelling product demonstrations and Proof of Concepts (PoCs) across Cloudflare’s portfolio (Security, Networking and Developer Platforms). • Act as a trusted technical advisor throughout the entire customer lifecycle, maintaining a continuous, deep relationship with key stakeholders from initial onboarding through maturity, renewal, and expansion. • Own the long-term technical relationship across the entire customer lifecycle, ensuring continuous alignment between the customer’s evolving business goals and our product roadmap. • Carry a variable quota tied directly to new business acquisition and/or ongoing account growth. • Act as an "AI-Augmented" engineer. Leverage AI agents and internal platforms to automate routine tasks such as RFP/Security Questionnaire responses, sandbox provisioning, and basic telemetry monitoring, reclaiming your time for strategic customer advisory.

• Serve as the primary point of contact through the implementation process, managing the onboarding and implementation of assigned client projects • Understand client needs, manage expectations, and provide regular updates through the implementation • Develop detailed project plans, including scope, resources, timelines and deliverables for each implementation • Collaborate across various internal and external stakeholders to ensure seamless coordination and communication to deliver a successful implementation that meets client expectations • Identify, assess and mitigate potential risks that may arise • Monitor systems after launch, gather feedback and identify areas for improvement • Gather client and vendor feedback to identify opportunities to improve/streamline implementation processes • Stay up-to-date on project management best practices

• Coordinate end-to-end provider onboarding and offboarding management: Project manage all cross-functional tasks and deliverables associated with the provider onboarding, including pre-delegation audits, roster loading and display, MFT setup, claims payment configuration, and reporting activation to ensure seamless onboarding experiences. • Manage provider offboarding processes: Ensure smooth offboarding when a provider terminates or changes MSO affiliation by coordinating member reassignment, provider data removal, report deactivation, and compliant member communication in partnership with internal teams. • Develop and maintain workflows and documentation: Design, implement, and regularly update standardized workflows, procedures, and timelines to support consistent practices, operational readiness, and data integrity throughout the full provider lifecycle. • Ensure clear operational handoffs across departments and adherence to established timelines for onboarding and offboarding activities. • Collaborate with Network Training and Compliance teams: Partner with the Network Training Specialist for all education and training needs, and work with the Compliance team to confirm all policies, desktop procedures, and materials associated to provider onboarding and offboarding comply with regulatory and organizational standards. • Monitor project milestones and risk management: Track and analyze project deliverables, identify risks or process gaps, and coordinate timely resolutions with business partners to maintain accuracy and efficiency across operational readiness for provider onboarding and offboarding. • Serve as subject matter expert and liaison: Represent Network Management in cross-functional meetings and governance committees related to provider onboarding and offboarding, providing insight and expertise on provider implementation, configuration readiness, and operational optimization. • Ensure regulatory and audit readiness: Promote compliance and adherence to CMS, DMHC, DHCS, and NCQA requirements through accurate documentation, lifecycle tracking, and post-termination data closure activities to maintain audit preparedness and meet quality standards. • Facilitate provider communications, education, and presentations: Collaborate with Network Training and Communications teams to enhance provider onboarding materials, orientation tools, and outreach initiatives enhancing provider understanding and engagement. • Conduct provider presentations and engage directly with provider partners to ensure clarity around onboarding expectations, operational workflows, and ongoing requirements. • Drive continuous process improvement: Identify and implement enhancements to workflows, tools, templates, and reporting processes that increase efficiency, accuracy, and provider satisfaction throughout the lifecycle. • Support system modernization and integration efforts: Contribute to SCAN’s system improvement and migration projects by capturing business requirements, testing enhancements, validating changes, and supporting implementation during and after release.