ALT Legal

Role Description Reporting to the VP of Customer Support, the Customer Support Specialist role will be responsible for interacting with customers and executing a range of external and internal requests. As the first point of contact for customers through our multiple channels of communication (live chat, email, and phone), you will be helping customers solve their problems and navigate our software. You will also regularly train new customers as well as existing ones to ensure that they are getting the most out of our software. Please note: Interviews and onboarding for this position will be in EST (UTC -5), and after onboarding you will switch to business hours appropriate to your time zone. - Act as a first point of contact for all day-to-day questions received via Alt Legal's support email, live chat, and phone line. - Resolve issues directly or bring in other internal resources to ensure all customer issues are resolved to the customer's satisfaction in a timely and careful manner. - Escalate system-wide issues to the product team and ensure issues are communicated to relevant internal teams. - Look for commonalities in client questions and proactively provide input to the Customer Success and Product Teams to enhance training materials and documentation, as well as to enhance the product. - Provide platform training to key stakeholders and end-users, connecting the value of Alt Legal to client initiatives. - Work directly with clients advising them on how to best leverage Alt Legal in coordination with the relevant Customer Success Manager. - Work to understand key client use cases and attributes in order to provide context-driven responses and training. - Provide exceptional service to clients in order to help support the Customer Success team's goals of reduced customer churn, revenue expansion, opportunity identification, and higher client product adoption, satisfaction, and overall account health. - Stay current with system changes and updates. - Act as the client advocate, working cross-departmentally with internal teams to successfully resolve client concerns and questions. Qualifications - 4+ years experience in client-facing role, involving support of SaaS or professional web-based solutions - 2+ years Work-from-Home Experience - Fluent in English - Strong, reliable internet connection - Intellectual property experience preferred, but not required - Intermediate knowledge of MS Office and Google programs, particularly Excel and Google Sheets - Ability to recognize gaps in their own knowledge and seek instruction - Keen attention to detail - Strong written and verbal communication skills - Ability to manage multiple and sometimes conflicting priorities - Ability to think on your feet and switch gears easily - Proven ability to juggle multiple projects at a time, while maintaining sharp attention to detail - Superb personal organizational skills to ensure all client commitments are met - Ability to empathize with and advocate for our customers - Ability to quickly learn new concepts and teach others - Strong interest in technology - Excellent problem-solving skills - Good sense of humor Benefits - Collaborative and challenging work environment - Opportunity to be part of a growing company - Flexible vacation - Remote work options - Healthcare coverage - Opportunity to determine your own growth path - Equipment provided Company Description Alt Legal is a fast-growing SaaS-based legal technology company based in New York focused on making trademark professionals' lives easier. Our intuitive and automated software helps IP professionals create, maintain, and analyze trademarks and other IP assets. Leading law firms and Fortune 100 companies trust our software to manage hundreds of thousands of filings daily. We are a diverse and multi-talented virtual team. We thrive in a collaborative, open, positive environment, and we care about our mission, customers, prospects, each other, and the broader community. We are committed to ensuring that everyone on the team can grow by being around equally exceptional and kind people. Alt Legal is a customer-centric organization that prides itself on our customer support and responsiveness.

Role Description Alt Legal is seeking an experienced Trademark docketing specialist to join our newest division, Alt Legal Assist. Our value-driven docketing and paralegal service is designed to deliver high-quality legal assistance while empowering our team members to focus most of their efforts on substantive, interesting, and impactful tasks. Uniquely, as part of the Alt Legal Assist team, you will be an integral part of a core, growing team that plays a pivotal role in shaping this innovative service offering. You will collaborate closely with the team, allowing you to spend more time performing exceptional trademark docketing support. This is the perfect opportunity for a current trademark docketing specialist who is eager to step outside of the traditional role to join a collaborative environment where they'll enjoy significant independence while delivering outstanding client service. Note: You will NOT be giving legal advice and be only supporting legal professionals. - Provide docketing support for trademark prosecution and enforcement matters for matters being tracked in Alt Legal's software. - Create and update docket records; generate custom docket and audit reports. - Collaborate with the team to develop and streamline workflow processes for efficiency. - Assist with onboarding new clients to ensure seamless transitions; work with clients as needed to understand their specific docketing requirements for tracking matters within Alt Legal's software. Qualifications - Minimum of 5 years of experience in a trademark docketing specialist/paralegal role. - Extensive knowledge of USPTO procedures and TMEP. - Extensive knowledge of WIPO procedures and docketing. - Familiarity with foreign trademark prosecution, including filings under the Madrid Protocol and direct national filings. - Strong ability to work independently and collaboratively as part of a team. - Self-motivated with exceptional organizational skills and attention to detail. - Excellent research, writing, and communication skills (both oral and written). - Ability to provide mentorship and guidance to team members while remaining open to feedback. Company Description Alt Legal is a customer-obsessed, forward-thinking company that believes great technology should simplify and empower. Our mission is to transform intellectual property management through intuitive automation and exceptional service. We're proud to support over 1,000 global law firms and companies—and even more excited about the growth potential ahead of us. - We're a collaborative, kind, and diverse team that thrives in open, inclusive, and positive environments. - We believe that a variety of perspectives leads to better ideas and stronger outcomes. - Founded on the values of innovation, simplicity, and support, we ensure that every team member can grow while making meaningful contributions. - Alt Legal is LGBTQ+ friendly, and we enthusiastically encourage individuals of all backgrounds to apply.

Role Description Alt Legal is seeking an experienced Trademark Docketing Specialist to join our newest division, Alt Legal Assist. Our value-driven docketing and paralegal service is designed to deliver high-quality legal assistance while empowering our team members to focus most of their efforts on substantive, interesting, and impactful tasks. Uniquely, as part of the Alt Legal Assist team, you will be an integral part of a core, growing team that plays a pivotal role in shaping this innovative service offering. You will collaborate closely with the team, allowing you to spend more time performing exceptional docketing support. This is the perfect opportunity for a current docketing specialist who is eager to step outside of the traditional role to join a collaborative environment where they'll enjoy independence while delivering outstanding client service. Qualifications - Minimum of 3 years of experience in a trademark docketing specialist role, with demonstrated expertise in worldwide trademark docketing - Knowledge of USPTO and TTAB practice, including familiarity with the TMEP and TBMP - Demonstrated proficiency of WIPO procedures and worldwide trademark office requirements, including significant experience with Madrid Protocol filings and direct national filings across multiple jurisdictions - Proven ability to manage large, complex international trademark portfolios with competing deadlines - Strong ability to work independently and collaboratively as part of a team - Self-motivated with exceptional organizational skills and attention to detail - Excellent research, writing, and communication skills (both oral and written) - Ability to provide mentorship and guidance to team members while remaining open to feedback Requirements - Provide comprehensive docketing support for domestic and international trademark and design prosecution and enforcement matters, including filings with the USPTO, WIPO, and trademark offices worldwide - Manage deadlines and docket records for trademark matters across multiple jurisdictions, ensuring accuracy and timeliness - Create and update docket records; generate custom docket and audit reports - Collaborate with the team to develop and streamline workflow processes for efficiency - Assist with onboarding new customers to ensure seamless transitions; work with customers as needed to understand their specific docketing requirements, including those with complex international portfolios Company Description Alt Legal is a customer-centric, forward-thinking company that believes great technology should simplify and empower. Our mission is to transform intellectual property management through intuitive automation and exceptional service. We're proud to support over 1,000 global law firms and companies—and even more excited about the growth potential ahead of us. We're a collaborative, kind, and diverse team that thrives in open, inclusive, and positive environments. We believe that a variety of perspectives leads to better ideas and stronger outcomes. Founded on the values of innovation, simplicity, and support, we ensure that every team member can grow while making meaningful contributions. Alt Legal is LGBTQ+ friendly, and we enthusiastically encourage individuals of all backgrounds to apply.

Alt Legal is a forward-thinking company changing how trademark professionals manage global intellectual property. Trusted by over 1,000 global law firms, IP boutiques, and Fortune 100 companies, our platform automates and simplifies IP management, helping legal professionals efficiently handle filings, manage deadlines, and identify infringement. Managing millions of filings, Alt Legal is recognized as one of the most respected trademark companies in the IP world. Our mission is to make trademark professionals’ lives easier through powerful automation, integrated tools, and exceptional customer service. Job Description We’re looking for a senior-level software engineer with deep backend expertise and solid front-end experience who can step in across the stack when needed. This is a hands-on role for someone ready to own architectural decisions, guide technical direction, and work directly with the CTO to elevate our engineering practices. You’ll collaborate with a mature engineering team, make key system-level decisions, and ensure our platform remains secure, scalable, and maintainable. This role is ideal for someone who wants to grow into a Tech Lead or Architect role while staying close to the code. Your specific responsibilities Design, build, and maintain scalable backend systems and APIs using Python (Django). Lead or contribute to architecture and technical design discussions. Collaborate with front-end engineers and occasionally implement or debug React-based features. Partner directly with the CTO to define technical standards, architecture, and development practices. Own and evolve the CI/CD pipeline, ensuring reliability and automation best practices. Write clean, maintainable, and well-tested code; perform thoughtful peer reviews. Mentor engineers and help establish engineering best practices across teams. Leverage AI-powered development tools (e.g., GitHub Copilot, Cursor, Cody) to accelerate delivery and improve efficiency. Model engineering excellence and support the growth of a high-performing engineering culture. Required Qualifications Preferred Qualifications Experience with Elasticsearch/OpenSearch (index design, query tuning, scaling). Familiarity with observability stacks and production logging/metrics/tracing best practices. Strong understanding of Azure infrastructure, networking, and cloud services. Familiarity with Metabase or other analytics/reporting tools. Exposure to AI agents, LLM-based systems, or intelligent automation frameworks. Prior experience as a Tech Lead, Staff Engineer, or Architect in a scaling organization. Knowledge of microservices, event-driven systems, or containerization (Docker, Kubernetes). Experience collaborating with distributed or outsourced teams. Strategic thinker – naturally researches options, considers trade-offs, and makes informed technical decisions. Action-oriented – bias toward shipping and iterating. Proactive – identifies problems and solutions before being asked. Collaborative – works well with our existing team and can help build culture. Growth-minded – excited about the opportunity to grow with the company. Quality-focused – balances speed with maintainable, scalable code. Persistent – doesn’t give up when faced with complex technical challenges. What We Offer Direct collaboration with the CTO on architecture, strategy, and delivery. High degree of ownership and autonomy in shaping our technical direction. A clear growth path toward Staff Engineer, Tech Lead, or Architect roles. Competitive compensation, flexible remote culture, and modern technology stack. Why Alt Legal Alt Legal is a customer-obsessed, forward-thinking company that believes great technology should simplify and empower. Our mission is to transform intellectual property management through intuitive automation and exceptional service. We’re proud to support over 1,000 global law firms and companies—and even more excited about the growth potential ahead of us. We’re a collaborative, kind, and diverse team that thrives in open, inclusive, and positive environments. We believe that a variety of perspectives leads to better ideas and stronger outcomes. Founded on the values of innovation, simplicity, and support, we ensure that every team member can grow while making meaningful contributions. Alt Legal is LGBTQ+ friendly, and we enthusiastically encourage individuals of all backgrounds to apply. How to Apply If you’re interested, you should submit your application via Breezy with a resume in PDF and a short statement explaining your specific interest in this role as well as why you'd like to join the Alt Legal team (2-3 sentences). If you have any technical materials (blog posts, articles, research papers, open source projects, etc.) that you’ve authored or created, we’d love to see some samples too. We will review applications on a rolling basis. Please note: We're not accepting solicitations from recruiters or agencies for this position. All candidates must apply directly.