Title: Healthcare Customer Service Representative - Remote Location: AR United States Job Description: Overview About TP TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include: - Paid Training - Competitive Wages - Full Benefits (Medical, Dental, Vision, 401k and more) - Paid Time Off - Employee wellness and engagement programs TP and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen. As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit! At this time, TP can only offer employment to individuals located in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY.Open to recent UMA graduates. Responsibilities Your Responsibilities Healthcare Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. - Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns - Calmly attempt to resolve and de-escalate any issues - Escalate interactions when necessary and appropriate - Respond to requests for assistance and/or possible processing payments - Track all call related information for auditing and reporting purposes - Provide feedback on call issues - Upsell if required Qualifications We're looking for fearless people - people who are inspired to deliver only the best in all that we do. Qualifications: - High School Diploma or equivalent. - Minimum of 6 months of customer service experience. - Must be 18 years of age or older. - Ability to type at least 25 words per minute. - Comfortable with desktop computer systems and have general knowledge of Windows-based systems. - Customer service and/or sales experience preferred. - College degree preferred but not required. Key Competencies: - Process Excellence: Demonstrate commitment to following established procedures and be customer service driven. - Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals. - Communication: Outstanding communication, listening, and analytical skills. - Organizational Skills: Strong organizational and problem-solving skills. - Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused. - Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts. - Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making. - Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience. Work from Home Requirements: - Internet Requirements: - Minimum subscribed download rate equal or exceeds 15.0 Mbps - Minimum subscribed upload rate equal or exceeds 5.0 Mbps - ISP must have no packet loss and ping under 50ms - Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN - Proof of internet speed required - Clean and quiet workspace Be Part of Our TP Family It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. EOE/Disability/Vets

• Answer calls and email requests from internal sales groups and external channel partners. • Assist in creating quotes, fulfill orders, and follow up. • Create and submit quotes for Intermedia Cloud Voice product lines. • Review orders online and confirm with channel partner prior to order entry. • Initiate follow up on VOIP testing and procedures prior to installation.

Role Description The Customer Support team is a vital department within our cultural exchange program, providing our host families and au pairs with exceptional customer support and guidance during some of their most challenging times. With a heavy emphasis on program experience, conflict resolution and mediation, the department supports program participants when they decide to end their current hosting or au pair term, and effectively coaches both parties to ensure future success on the program when possible. With a strong passion for helping people, you are a natural relationship builder and great problem solver. Working mostly through phone, text, and email communication, you support our host families and au pairs who are experiencing conflict with one another; actively listening, empathizing, building trust, problem solving and coaching them through resolution. You will work in collaboration with your director, the department customer service coach, and our experienced team of Local Representatives to ensure our host families and au pairs are provided with exceptional customer support and care. Qualifications - Strong communicator: effectively communicate with customers and colleagues. - Resilient: a natural ability to have a challenging conversation and speak to the next customer immediately with empathy and an open mind. - Problem solver: able to actively listen and assess many different opinions and experiences objectively. - High sense of responsibility: motivated to have full ownership over assigned case load. - Strategic: able to organize daily responsibilities efficiently. - Collaborative: highly-skilled in being informative with fellow departments. - Flexible: can pivot and adapt quickly to new processes. - Creative: share fresh ideas on ways to improve staff efficiency and the customer experience. - Comfortable with technology: ability to quickly learn and utilize systems necessary for the role. Requirements - Ability to manage high volumes of calls, emails and daily responsibilities. - Daily proactive calls and outreach to program participants. - Excellent written and verbal communication skills. - Problem solving and conflict resolution skills. - Strong attention to detail and follow through. - A natural motivator and connector, bringing passion and enthusiasm to a team. - Access to high-speed internet connection, a dedicated home office & a quiet space to work. - 2-3 years of work experience, preferably in customer service. Benefits - Paid International Business Travel opportunities. - Commitment to professional growth: robust monthly calendar of trainings and development workshops. - Four weeks paid vacation your first year, ten paid holidays, and two floating holidays. - 25% company match on your 401(k) contributions. - Market-leading medical, dental and vision coverage, along with options for life and disability insurance, legal and pet insurance. - Dependent care, healthcare and commuter Flex Spending Accounts (FSAs). - Access to fertility care and family-building support. - Wellness benefits and a yearly fitness reimbursement. - Frequent social and learning events, including access to our employee-run “EFinity” groups. - Robust Employee Assistance Program. - Tenure-based sabbatical eligibility. - EF Product Discounts (discounts on travel, international language schools, childcare with our Au Pair product and more). - Discounts at local venues and businesses. - Compensation for this role starts at $55,000, based on experience. Company Description At Cultural Care Au Pair, we believe that cultural exchange has the power to make the world a more welcoming, understanding, and open place. As the largest and most experienced au pair organization in the world, we build global families by bringing together international visitors with American hosts—providing meaningful childcare for families, an unforgettable year in America for au pairs, and a culturally enriching experience for all. Cultural Care Au Pair is associated with EF Education First, the world leader in international education. At EF we believe that the world is better when people try to understand one another. An equal opportunity employer, Cultural Care Au Pair is committed to inclusion and belonging across race, ethnicity, gender identity/expression, sexual orientation, age, religion, ability, parental status, experience and everything else that makes you, well…you.

About this roll* (Responsibilities) Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. As a Customer Success Trainer, you’ll organize and lead the facilitation of our new hire, enablement, and upskilling programs for agents and managers both internal and through our Business Process Outsourcing (BPO) partners around the globe. Your training will set learners up for success in a rapidly evolving, dynamic environment of AI assisted design. You will not only lead the facilitation of our new hire and upscaling programs for internal and BPO teams but also serve as an innovator in our AI-assisted enablement ecosystem. You will be at the forefront of transitioning the standard training cycle into a closed-loop system that leverages autonomous AI role-play, hyper-personalized coaching, and automated curriculum management. Delivery of additional enablement programs will position you to expand business knowledge, establish clear expectations, and grow Toast employees to expertise. This position will work closely with CS Enablement, Field Operations Leadership, learning design, and business leaders to ensure our agents and managers (internal & BPO) have the knowledge, confidence, and skills to provide an exceptional experience for all our customers during their journey at Toast. About this roll* (Responsibilities) - Create and facilitate comprehensive training agendas in-person and virtually—including new hire, upskilling, and process change enablement—across diverse internals and BPO teams through multiple campaigns and channels in a fast-paced, self-directed environment. Guide AI enabled blended facilitation delivery, integrating AI voice role-play tools into the "practice arena" to simulate high-complexity customer interactions, ensuring agents are proficient before interacting with live customers. - Create hyper-personalized learning experiences leveraging AI analytics and transcription engines to glean performance insights, identifying specific opportunities to assess training needs based on real-time agent performance and customer friction points, and driving curriculum design, maintenance, and iterative improvement. - Partner with Enablement Program Managers to coordinate all aspects of new hire and ongoing enablement initiatives, including content updates, scheduling, transition to their in-line managers, evaluations, and more - Provide observational, and Train-the-Trainer/Mentor needs to support programmatic needs - Evaluate and assess post training impact measurement through innovative AI optimization and provide input to enhance and improve the learning experience. Problem-solve for technology, learner, and environment needs, often with minimal support and in new environments leading with an AI-first methodology. - Support ad hoc enablement projects as needed. Do you have the right ingredients*? (Requirements) - 5-8 years of direct classroom training/facilitation/design experience as part of a learning delivery team, delivering a variety of effective learning solutions in a fast-paced, ever-changing tech environment - As needed, travel to national and international destinations to provide in-person support to our Toasters around the globe. - Exceptional facilitation and classroom management skills, with a history of success driving measurable results by delivering modern, innovative, and interactive learning solutions in both virtual and in-person settings - Skilled at navigating ambiguity in an autonomous setting while representing Toast, cultivating relationships, and creating meaningful learner experiences Ability to manage and prioritize multiple projects, deliverables, and competing priorities with a proven record of success with limited managerial oversight - Broad expertise in learning design methodologies (ADDIE, SAM) and adult-learning best practices, specifically applied to microlearning and autonomous AI coaching, and familiarity with common learning tools (i.e. Zoom, Articulate, LMS, engagement tools, NotebookLM, etc.). - Passionate about the learner experience and how to make it better (always looking for ways to improve skills and learn new things), with a bias to action Job Requirement (Nice to have) - Experience developing curriculum and delivery of nuanced customer experience interactions. - Proven experience in the technical evaluation, piloting, and scaled implementation of third-party AI training tools (e.g., AI voice role-play agents, LLM-based content creation platforms). - Ability to leverage AI technology to deliver and measure proven learning impact, moving beyond traditional completion rates to deep performance insights. - Proven ability to leverage AI to analyze learning opportunities, recommend and gain buy-in on the right solutions for complicated business needs, and follow through to completion. AI at Toast At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture. Our Total Rewards Philosophy We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits. The base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits. You can learn more about how we align pay with local labor markets in our Geographic Pay Zone Philosophy. Zone A $120,000—$192,000 USD Zone B $105,000—$168,000 USD Zone C $94,000—$150,000 USD How Toast Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. To learn more: https://careers.toasttab.com/ai-in-hiring Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. ------ For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.