EF Education First / Hult

Role Description The Customer Support team is a vital department within our cultural exchange program, providing our host families and au pairs with exceptional customer support and guidance during some of their most challenging times. With a heavy emphasis on program experience, conflict resolution and mediation, the department supports program participants when they decide to end their current hosting or au pair term, and effectively coaches both parties to ensure future success on the program when possible. With a strong passion for helping people, you are a natural relationship builder and great problem solver. Working mostly through phone, text, and email communication, you support our host families and au pairs who are experiencing conflict with one another; actively listening, empathizing, building trust, problem solving and coaching them through resolution. You will work in collaboration with your director, the department customer service coach, and our experienced team of Local Representatives to ensure our host families and au pairs are provided with exceptional customer support and care. Qualifications - Strong communicator: effectively communicate with customers and colleagues. - Resilient: a natural ability to have a challenging conversation and speak to the next customer immediately with empathy and an open mind. - Problem solver: able to actively listen and assess many different opinions and experiences objectively. - High sense of responsibility: motivated to have full ownership over assigned case load. - Strategic: able to organize daily responsibilities efficiently. - Collaborative: highly-skilled in being informative with fellow departments. - Flexible: can pivot and adapt quickly to new processes. - Creative: share fresh ideas on ways to improve staff efficiency and the customer experience. - Comfortable with technology: ability to quickly learn and utilize systems necessary for the role. Requirements - Ability to manage high volumes of calls, emails and daily responsibilities. - Daily proactive calls and outreach to program participants. - Excellent written and verbal communication skills. - Problem solving and conflict resolution skills. - Strong attention to detail and follow through. - A natural motivator and connector, bringing passion and enthusiasm to a team. - Access to high-speed internet connection, a dedicated home office & a quiet space to work. - 2-3 years of work experience, preferably in customer service. Benefits - Paid International Business Travel opportunities. - Commitment to professional growth: robust monthly calendar of trainings and development workshops. - Four weeks paid vacation your first year, ten paid holidays, and two floating holidays. - 25% company match on your 401(k) contributions. - Market-leading medical, dental and vision coverage, along with options for life and disability insurance, legal and pet insurance. - Dependent care, healthcare and commuter Flex Spending Accounts (FSAs). - Access to fertility care and family-building support. - Wellness benefits and a yearly fitness reimbursement. - Frequent social and learning events, including access to our employee-run “EFinity” groups. - Robust Employee Assistance Program. - Tenure-based sabbatical eligibility. - EF Product Discounts (discounts on travel, international language schools, childcare with our Au Pair product and more). - Discounts at local venues and businesses. - Compensation for this role starts at $55,000, based on experience. Company Description At Cultural Care Au Pair, we believe that cultural exchange has the power to make the world a more welcoming, understanding, and open place. As the largest and most experienced au pair organization in the world, we build global families by bringing together international visitors with American hosts—providing meaningful childcare for families, an unforgettable year in America for au pairs, and a culturally enriching experience for all. Cultural Care Au Pair is associated with EF Education First, the world leader in international education. At EF we believe that the world is better when people try to understand one another. An equal opportunity employer, Cultural Care Au Pair is committed to inclusion and belonging across race, ethnicity, gender identity/expression, sexual orientation, age, religion, ability, parental status, experience and everything else that makes you, well…you.

About the job Want to teach online European Portuguese courses to corporate students from all around the world? With our flexible scheduling, you can teach adult students at a time that suits you. We will make sure that you have the necessary tools and materials to help you be the best teacher you can be. - Be your own boss. You decide when you can teach - Teach 40 0r 80 minute classes at a variety of levels, during work hours You need to meet the following requirements to start: - Fully fluent European Portuguese speaker (C2 equivalent). - Currently able to work as an independent contractor (freelance). - Bachelor’s degree. You should have a completed bachelor’s degree. - Minimum 120 hours Portuguese language teaching qualification. - Previous teaching experience, preferably in a corporate setting. About EF Education First At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs—focused on language, travel, cultural exchange, and academics—turn dreams into international opportunities. When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries, all with one shared mission of opening the world through education. Whoever you are, whatever you are passionate about—we welcome you and want you to bring that to work every day. EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, caste, parental status, identity, experience and everything else that makes you unique. Founded in Sweden in 1965, EF has schools and offices around the world, including hubs in Boston, London, Mexico City, São Paulo, Shanghai, Stockholm, Zürich, and more. Learn more at https://www.ef.com. #LI-REMOTE #LI-SP1