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Lambda

Designing the world's most advanced GPU systems for Deep Learning.

Senior Incident Manager

Location

California

Posted

56 days ago

Salary

$125K - $195K / year

Seniority

Senior

Postgraduate Degree8 yrs expEnglishCloudGrafanaPrometheusServiceNow

Job Description

Senior Incident Manager

Lambda

• Lead the response to critical (SEV-1 / SEV-2) incidents impacting AI infrastructure, GPU clusters, networking, storage, and data center operations. • Serve as the Incident Commander during major outages, coordinating engineering, networking, facilities, and vendor teams. • Act as the liaison between leadership and external teams during incidents/post-incidents to provide updates and status summaries. • Own the incident response lifecycle including: - Assisting Technical Triage - Escalation - Coordination - Resolution • Ensure timely and accurate communication with internal stakeholders and leadership. • Maintain incident response documentation and operational playbooks. • Conduct analysis on incidents and identify patterns/trends for improvement in response and systems reliability. • Work in an On-Call Rotation to respond to, lead, and coordinate incidents • Drive alignment during outages involving multiple infrastructure layers. • Lead post-incident reviews (PIRs) and root cause analysis. Identify systemic reliability gaps and implement corrective actions.

Job Requirements

  • 8+ years experience in incident management, site reliability engineering, or infrastructure operations
  • Experience managing incidents in large-scale distributed infrastructure environments
  • Strong understanding of:
  • Data center operations
  • GPU compute clusters
  • Networking and storage infrastructure
  • Cloud or hybrid infrastructure platforms
  • Proven ability to lead high-pressure incident response situations
  • Experience with incident management frameworks (ITIL, SRE, or equivalent)
  • Excellent communication and stakeholder management skills
  • Experience with incident tracking and monitoring tools such as:
  • PagerDuty
  • ServiceNow
  • Jira
  • Datadog
  • Prometheus / Grafana

Benefits

  • Health, dental, and vision coverage for you and your dependents
  • Wellness and commuter stipends for select roles
  • 401k Plan with 2% company match (USA employees)
  • Flexible paid time off plan that we all actually use

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United States