Title: Remote Insurance Collector Location: Orlando, FL Job Description: Full-time REMOTE POSITION - Actively Hiring LIFE IS SHORT, DO WORK THAT MAKES A DIFFERENCE Summary/Objective: Work with insurance companies where available for creditor’s customers to determine the cause of denial or non-payment of a claim, initiate appropriate action required to prepare and submit documentation needed to resolve the denial or non-payment, follow up to the point of payment or exhaustion of recourse and maintain records in accordance with company policies and procedures. Continuously strive to provide a seamless interface for the consumer between BCA Financial Services, Inc. (BCA) and the creditor client BCA Financial Services, Inc. is seeking detail-oriented full-time Insurance Claim Collectors with a minimum of 2 years medical insurance billing and claims follow up experience. Benefits we offer: - Monday through Friday schedule - Medical, Dental, Vision, and Voluntary Life insurance - 401k with a company match - Paid time off and paid holidays The Medical Insurance Collector will: - Work with insurance companies to determine the cause of denial or non-payment of a claim. - Initiate appropriate action required to prepare and submit documentation needed to resolve the denial or non-payment of a claim. - Follow up to the point of payment or exhaustion of recourse and maintain records in accordance with company policies and procedures. Essential Functions: - Receive inbound and make outbound calls regarding insurance related matters and maintain clear and concise documentation of all attempts and/or contacts directly on the computerized collection system - Research and analyze accounts by gathering records and examining historical data, using intuition and experience to compliment data with the goal of resolving obstacles to payment - Verify insurance through a variety of mediums such as outbound phone calls and insurance websites to verify benefits - Review assigned claims working within the established productivity standards for timely follow-up, maintain and update all accounts to reflect current information - Perform appropriate account activity by contacting managed care, governmental and commercial insurance carriers to affect payment on claims - Identify payor trends in payment delays and escalates issues to appropriate personnel - Answer all inquiries from consumers promptly; attempt to resolve consumer concerns by inquiring as to specific issues and clarifying those issues - Use relevant information and individual judgment to determine whether events or processes comply with company and client expectations as well as all relevant local, state and federal regulations - Maintain established productivity standards and meet performance standards on a consistent basis - Demonstrate a strong working knowledge of, and comply with, the Health Insurance Portability and Accountability Act (HIPAA) and all other statutes, laws and regulations pertinent to the collection industry as well as industries served Requirements Qualifications: - High school diploma or equivalent - Minimum of 2 years working in a healthcare revenue cycle environment with a concentration in the areas of insurance billing and collections - Advanced knowledge of the healthcare insurance environment to include managed care, governmental and commercial insurance carriers as well as a myriad of reimbursement methodologies specific to provider contracts (fee schedule, per diems, percentage of total charges, etc.) - Advanced awareness of the various codes used when filing health insurance claims. This position will not affect coding changes to claims but rather will understand coding requirements and communicate need for amendment of codes to creditor clients - Knowledge of medical terminology and basic anatomy - Effective interpersonal and human relations skills - Effective verbal and written communication skills Work from home requirements: - Have a quiet and private workspace - High speed internet with the ability to hardwire via 50 ft. ethernet cable from modem to your PC. Must be a sufficient speed to support video/web/audio and voice-over-IP (VoIP) (at least 20mbs download and 10mbs upload). Wi-Fi and hotspots are not supported. - You must meet all the technical requirements prior to the first day of training - You must live in one of the following states: FL, GA, MO, NE, NC, SC, TN, TX, or VA. - We will provide you with the equipment needed to be successful BCA Financial Services, Inc. is an Equal Opportunity Employer and values diversity at all levels of the organization. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other legally protected status. Keyword Search: Medi-Cal, Cerner, Soarian, MS4, PBAR, insurance collections, accounts receivable, patient accounts, insurance, revenue cycle, patient financial, insurance verification, insurance follow up, medical billing, insurance billing, medical insurance billing, medical insurance claims, insurance claims resolution, insurance collector, claims follow up, revenue cycle specialist, revenue cycle representative Salary Description $18.00 - $23.00 Per Hour

Role Description Are you a RIBO and/or AMF licensed Insurance Broker or Agent? Come build the future of insurance with us. What will you be responsible for? - Client Engagement: Assist clients with their home and auto insurance needs. Answer coverage questions and offer personalized advice. Set up new policies or complete policy modifications. - Client Follow-Up: Proactively reach out to clients to ensure we are continuously offering a policy that best suits their needs at a competitive price. - Communication: Communicate effectively via phone, email, and SMS with clients to build trust. Deliver outstanding customer service. - Performance Review: Monitor personal performance and meet daily/weekly/monthly targets. - Documentation: Maintain accurate records of client interactions and add follow-up activities in our CRM system. - Collaboration: Work closely with the customer service and sales team to achieve team objectives. Participate in developing strategies to boost sales, client retention and overall satisfaction. - Continuous Learning: Stay updated on product knowledge and industry trends. Participate in training sessions and professional development activities. - Career Growth: Move towards a senior position in our insurance team or a team lead role after your first 2 years with us. Qualifications - You have a valid RIBO and/or AMF certification. - You have at least 2 years of experience as an insurance broker or agent. - You have at least 5 years of relevant experience in customer service or sales. - You're proactive and have strong problem-solving skills. - You have strong oral and written communication skills in French and English. - You're a quick learner with an interest in technology. Requirements - This opportunity is for a full-time position in a high-growth company, with increasing responsibilities. Benefits - Competitive compensation with monthly bonus. - Up to 5 weeks of vacation per year. - 100% remote work or downtown Montreal office space. - Work internationally for up to 90 days per year. - Top-tier health benefits (health, dental, vision, etc.) & life insurance. - Unlimited sick and mental health days. - Paid parental leave (4 months top up). - Flexible start date (but the sooner the better!).

• Émettre des polices d’assurance auprès de plusieurs assureurs pour les clients qui ont acheté en ligne • Assurer l’exactitude et la conformité dans l’émission de toutes les polices • Répondre aux demandes de clients potentiels • Fournir des informations sur nos services pour réaliser une vente • Identifier et contacter les clients potentiels ayant rempli une soumission sur notre site web • Engager une conversation afin de réaliser une vente • Communiquer efficacement par téléphone, courriel et SMS afin d’établir une relation de confiance et positive avec les clients potentiels • Surveiller sa performance et atteindre ses objectifs quotidiens/hebdomadaires/mensuels • Maintenir des notes précises des interactions avec les clients et des activités de suivi dans notre système CRM • Travailler en étroite collaboration avec l’équipe des ventes pour atteindre les objectifs de l’équipe • Participer à l’élaboration de stratégies pour stimuler nos ventes • Se tenir à jour des connaissances sur les produits et des tendances du secteur • Participer aux sessions de formation et aux activités de développement professionnel • Évoluer vers un poste senior dans notre équipe d’assurance ou poste de chef d’équipe après vos 2 premières années chez nous.

• Assist clients with their home and auto insurance needs • Answer coverage questions, provide personalized advice, and process policy sales or modifications • Proactively reach out to clients to ensure we continually offer the policy that best meets their needs at a competitive price • Communicate effectively by phone, email, and SMS to build trust with clients • Deliver exceptional customer service • Monitor personal performance and meet daily/weekly/monthly targets • Keep accurate records of client interactions and log follow-up activities in our CRM • Work closely with the customer service and sales teams to meet team objectives • Contribute to developing strategies to increase customer retention and overall satisfaction • Stay up to date on product knowledge and industry trends • Participate in training sessions and professional development activities • Progress into a senior position within our insurance team or into a team leader role after your first two years with us