• Support production systems on platforms such as ESXi, Azure, AWS, and GCP • Utilize configuration management tools for scalable and repeatable systems management including Ansible and Puppet • Design, develop, and maintain automation frameworks, scripts, and operational tooling to improve scalability, reliability, and operational efficiency across infrastructure and platform services. • Configure, maintain, patch, and troubleshoot Linux operating systems with basic knowledge of Windows operating systems • Ensure compliance with security and data handling policies to meet PCI, HIPAA, and other standards • Develop and maintain Infrastructure-as-Code (IaC) solutions using tools such as Terraform, Ansible, and Puppet to support repeatable and standardized deployments. • Collaborate with peers as an accountable and supportive member of Amwell technology teams • Participate in 24/7 call rotation and scheduled maintenance tasks

• Developing, testing, and distributing changes to software, services, and tools. • Developing subject matter expertise in VHP components. • Developing CI/CD pipelines to drive a highly sustainable infrastructure platform supply chain for our rapidly growing Akamai Cloud fleet. • Comfortable working in new tooling, code and environments and automating what’s possible. • Collaborating with our support, operations and engineering teams to troubleshoot complex problems

• Developing, testing, and distributing changes to software, services, and tools the VHP team is responsible for. • Designing and implementing enhancements to VHP observability infrastructure in order to identify and correct problems before they impact our customers. • Developing subject matter expertise in VHP components. • Comfortable working in new tooling, code and environments and automating what’s possible. • Collaborating with our support, operations and engineering teams to investigate and troubleshoot complex problems. • Participating in on-call rotations, guiding restoration and repair of service-impacting issues.

• participating in the day to day operations including the integrity, architecture, modeling, security, and performance tuning for MySQL databases • managing and improving the health and stability of MySQL instances • partnering with development and systems groups to provide deep subject matter expertise in various projects • installing, configuring, upgrading, and migrating existing databases • responding to and resolving database related requests from other departments • defining database requirements as part of the product lifecycle to influence new designs and standards • identifying data security related issues and improve overall security of the database environment • collaborating with support, operations and engineering teams to investigate and troubleshoot complex problems • participating in on-call rotations, guiding restoration and repair of service-impacting issues