Role Description We are seeking a skilled and passionate Senior Scrum Master to support the development teams in applying agile practices effectively with a focus on the Scrum framework. Candidates should foster a culture of continuous improvement, collaboration, and transparency, while guiding teams through agile maturity and delivering high-quality outcomes. As a Senior Scrum Master, candidates are expected to extend their influence beyond their specific teams and help guide multi-team “pods”, bring new perspective and experience to our Agile team, and help grow other more junior Scrum Masters through mentoring and guidance. Position Responsibilities - Agile Coaching & Facilitation - Facilitate Scrum events and coach teams to self-organize and continuously improve. - Design and lead retrospectives tailored to team needs. - Assess team Agile maturity and adjust coaching approach to match strengths and weaknesses. - Guide teams in applying lean and agile principles to improve delivery. - Support multiple interdependent teams in effectively working together in concert. - Team & Stakeholder Engagement - Foster collaboration between Scrum Teams and stakeholders. - Mediates conflicts and support team dynamics to ensure a healthy team environment. - Support onboarding and agile adoption for new team members and teams. - Process Improvement & Metrics - Identify and remove impediments to team progress. - Leverage empirical data to drive continuous improvement. - Prepare and present sprint reports including velocity, capacity, and predictability metrics. - Build and maintain workflows and automation to enhance team and department efficiency. - Product & Planning Support - Collaborate with product teams on backlog management, coaching on prioritization best practices. - Assist in roadmap development and release forecasting using agile metrics. - Promote best practices in lean, iterative software delivery. - Develop working knowledge of our products to provide targeted coaching, help bridge gaps between teams working on related features, and help provide knowledge and context to others. - Agile Team Growth - Share discussion topics and tactics to improve the effectiveness of the overall Agile team. - Help more junior Scrum Masters on their own professional journey through mentoring and less formal guidance. - Coordinate with other Scrum Masters and Project Managers on larger projects or implementations. - Facilitates Quarterly Planning for team(s). - Tracks quarterly goals for team(s). Qualifications - Deep knowledge of multiple agile frameworks and how to apply them effectively. - Experience in teaching, organizing, and sharing specific educational information on Scrum and agile frameworks. - Facilitation skills, with the ability to build consensus and alignment, mediate and diffuse conflict, and highlight innovative solutions. - Understanding of business strategy techniques and their impacts to product delivery (i.e. Lean Startup and Design Thinking). - Experience implementing Forecasting and Release Planning Practices such as Quarterly planning and road mapping iterative releases using data on velocity, capacity, and predictability. - Inductive Reasoning abilities and can use a combination of data points to form conclusions and rules in sprint planning. - Understanding of emergent architecture and how to apply it to iterative development and incremental delivery. - Understanding of CI/CD techniques and how these can be used effectively to deliver complex software solutions. - Proficient with building complex automations that can be applied to increase the Scrum Team’s efficiency in following the Scrum framework. - Skilled communicator, with a focus on commitment, courage, focus, openness, and respect. - Experience and proficiency in guiding teams towards self-organization and accountability. - Leadership qualities and experience, enabling them to grow individual Scrum Masters and the broader team. Requirements - Bachelor’s Degree in business, information technology, or 5 years’ work experience in related field required. - 5+ years working in Scrum Master role. - Certified Scrum Master (CSM) or equivalent certification. Benefits - Remote, US Salary Range: $93,200 — $147,000 USD - New York, NY Salary Range: $117,600 — $147,000 USD - Denver, CO Salary Range: $108,000 — $135,000 USD

• Facilitate Agile ceremonies including daily stand-ups, sprint planning, backlog refinement, reviews, and retrospectives • Guide and support teams working on SAP S/4HANA, SAP Channel Execution, and Customer-to-Cash processes • Remove impediments to ensure teams can effectively deliver on sprint goals • Foster a collaborative environment and promote continuous improvement across the Agile teams • Communicate effectively with stakeholders regarding progress, risks, and alignment with business priorities • Track and report on team performance, velocity, and sprint outcomes • Coach team members on Agile best practices and effective Scrum methodologies • Coordinate with cross-functional teams to ensure seamless integration and delivery of SAP capabilities

• Manage multiple workstreams, translate technical requirements into actionable plans, and serve as the bridge between technical teams and business stakeholders. • Ensure successful project execution by managing scope, schedules, risks, and resources while driving collaboration across technical teams such as software engineering, cloud transformation, or data integration teams. • A light hands-on approach to technical problem-solving will also be valuable for troubleshooting and quality assurance. • Build strong client relationships that lead to new project opportunities. • Contribute to CompassX initiatives, including recruiting, mentoring, and firm development.

Role Description Global Pacific Support is searching for a talented and driven Go High Level CRM Expert – AI Automation Specialist to join our innovative team. In this key role, you will leverage your expertise in the Go High Level CRM platform to develop and implement AI-driven automation strategies that enhance our customer relationship management processes. Your focus will be on optimizing customer interactions, improving lead management, and streamlining workflows through cutting-edge automation technologies. As a CRM Expert, you will analyze our current processes, identify areas for improvement, and implement solutions that drive efficiency and productivity. Your ability to integrate AI functionalities within the CRM will be crucial in delivering exceptional service to our clients while maximizing our operational potential. Qualifications - Master-level experience in Go High Level (GHL) CRM, including advanced setup, management, customization, and workflow optimization - Strong expertise in AI automation tools and techniques, with the ability to design and implement efficient, scalable workflows - Master-level experience in Meta Ads, with proven ability to run and optimize high-performing campaigns - Experienced Social Media Manager with a solid understanding of content strategy, engagement, and platform management - Background in digital marketing, sales, or customer service is a plus - Excellent analytical skills with the ability to make data-driven decisions - High level of technical proficiency and strong problem-solving abilities - Strong interpersonal and communication skills to effectively collaborate with team members and clients - Ability to work independently and manage multiple projects simultaneously - Bachelor’s degree in Marketing, Business, Information Technology, or a related field is preferred Requirements - 100% remote job working in the comforts of your home - Non-toxic environment - Growth potential