Role Description As a Production Planner you will be reporting to the Installation Manager and be responsible for planning, scheduling, and coordinating the production activities and 3rd party installations within the Hiab UK business. This role ensures efficient use of resources (materials, labour, equipment, chassis) to meet customer demand and production targets while minimising downtime and optimising production flow. This position is for candidates based in UK and can be fully remote, however some travelling to 3rd parties is required. Key Responsibilities - Plan, schedule, and own the relationships between Hiab UK, 3rd party installers, customers, and other associated parties - Ensure Customers and the Sales team remain informed on the status of orders - Management of installation planning processes utilising external installers - Ownership of Master Production Schedule (SAP) - Lead the weekly planning meetings and ensure actions are tracked and executed - Lead weekly update meetings with the sales teams - Track production progress, monitor key performance indicators (KPIs), and report on production output, efficiency, and on-time delivery - Liaise with Bodybuilders and third parties for schedules and deliveries - Monitor chassis arrival/dispatch whilst liaising with chassis dealers - Work with key stakeholders across the sales and operations processes to ensure customer demands are met. Qualifications - A Levels Education - 3+ years working in production, outsourcing, manufacturing, or planning - Experience with ERP planning systems, preferably within SAP - Understanding of Hydraulic, electrical and mechanical engineering principles - Deep understanding of material flows, work in progress, finished goods and the overall manufacturing principles - Good IT skills, including Google platforms and MS Office, and have experience on SAP - Ability to lead with professionalism - Exceptional interpersonal and customer service skills - Excellent written and verbal communication skills - Confident and comfortable interfacing with other departments and stakeholders - Self-motivated, capable of working under pressure, and able to operate with minimal supervision - Good team player and flexible with regard to tasks performed. Benefits - Opportunities to grow within a dynamic environment that values flexibility and your well-being - Empowerment to succeed and strive for excellence in a positive and inclusive environment Ready to apply? Click on the apply button below to send in your application in English. Applications will be reviewed on a rolling basis. Please note that the process for this position is coordinated by our Recruitment team part of Hiab Business Services based in Bulgaria.

Role Description You can see an idea in its nascent stages and quickly identify the best route to bring it to life. You’re fully fluent in all stages of the production process - from pre- to post-production. You have fantastic taste and an excellent eye. You’re an amazing communicator and relationship builder. You’re a growing leader - ready to manage a small but mighty team of production people. And to be a regular partner to the creative team. You strive for the best production value that the budget, time and space will allow. You’ve a deep knowledge of film and photography as well as aspect ratios and resolutions. You’re deeply tuned into the production scene - you know who the up and coming directors are, all the production partners, all the post production spots. You’re detail oriented - able to manage and track budgets, handle vendor relationships, generate timelines and calendars, and generally keep the trains running on time. This is a leadership role reporting to the SVP, Creative. And an opportunity to do amazing work alongside a wonderful assemblage of talented and kind human beings. What You’ll Do: - Make Stuff: Ideas of all shapes and sizes - content, campaigns, photoshoots, etc. You’ll manage the production process from start to finish. - Process: Strong project management skills. You’ll define and outline production process, standards, best practices and timelines - from pre to post. - Brand Standards: Working within budget and the space-time continuum, you’ll strive to develop work that hits the high aesthetic standards of the brand. - Lead: A small but powerful team of production peoples. Also, partner closely, collaboratively, communicatively with creative, project management, cross functional stakeholders. Bring all the people together. - Take Care of Business: Track and manage creative production budgets, vendor relationships and contracts, project scopes, schedules, etc. - Standard Operating Procedure: Good to each other. Hard on the work. Qualifications - Eight-plus years experience in a creative environment - either agency or brand-side - with a portfolio of highly crafted, audacious work. - Some experience managing humans. Requirements - Problem Solver: Whatever the challenge, you have a ‘Let’s figure it out’ mindset. No matter the urgency, you are the calm in the storm. - Industry: You’re deeply tuned into the production scene. You know the skinny on all the production houses, directors, animation companies, editors, etc. You don’t just check ‘who’s available.’ You come with a POV. - The People: You’re a leader who operates from a place of empathy. You’re generous with your time. You’re deeply invested in the professional growth and personal wellbeing of your team. - Passionate: You’re dialed in, buttoned up and utterly accountable. You own it. You’re ‘into it.’ You care about the work and the people. You give a shit. Benefits - The annual pay range for this full-time position is $145k-$165k + equity + benefits across all US locations (this position is 100% remote-US). - Medical, Dental, Vision, Life, AD&D, LTD, Mental Wellness, EAP, Wellness Stipend + 401(k) match. - Health & Wellness: Choose from multiple medical, dental, and vision plans, with generous employer contributions and coverage options to meet your needs. Enjoy access to top-tier virtual care and a complimentary Aaptiv membership for fitness and mental wellness. We also provide an HSA with employer contributions, along with Fullscript discounts for supplements. - Mental Health Support: All employees and eligible dependents receive 12 free therapy sessions per year, plus coaching, meditation, and 24/7 access to Spring Health’s digital tools and care navigation. - Long Term Wealth Planning: Invest in your future with our 401(k) plan through Betterment, featuring a 100% match on the first 3% and 50% on the next 2% of contributions—fully vested from day one. - Supporting Families: Our Parental Leave Policy includes 18 weeks of fully paid leave, with the flexibility to phase your return. We also offer four weeks of paid transition time at 80% capacity or four days per week. - Time to Recharge: Seed offers 15 vacation days, 7 sick/safe days, 2 personal days, 10 Recharge Days (Summer + Winter), and 15 paid company holidays each year. - Work Flexibly: Thrive in a remote-first culture that prioritizes autonomy and clarity. You’ll also receive a $750 one-time remote work setup stipend and ongoing access to a $450 quarterly wellness and workplace stipends via JOON. - And More: Access pet insurance, life and disability coverage, learning & development, and a vibrant culture rooted in science and impact.

Role Description This role focuses on incident response and operational support within IT and contact center environments. The candidate should have strong experience in incident management, crisis handling, vendor coordination, and network or command center operations. The candidate should have hands-on experience with tools such as ServiceNow, Splunk, Dynatrace, and Genesys Engage or cloud call center platforms is required. The ability to work in a fast-paced environment, manage multiple communication channels, and collaborate effectively across teams is essential. Familiarity with AI tools like Microsoft Copilot and strong communication skills are key to success in this role. Responsibilities - Monitor system alerts, infrastructure, applications, and contact center platforms to ensure operational stability. - Triage and manage incidents using structured severity frameworks while coordinating resolution across IT, automation, software, business teams, and external vendors. - Track queue performance, call volumes, and overall system health using dashboards and analytics tools. - Escalate outages or anomalies appropriately and participate in standups, war rooms, and post-incident reviews. - Maintain accurate issue logs and prepare regular performance and incident reports while supporting audit and compliance documentation. - Act as a liaison between technical and business stakeholders to ensure clear communication and timely updates during incidents. - Leverage AI/Copilot tools to enhance productivity, streamline communication, automate documentation, and support continuous operational improvements. Qualifications - 4+ years of experience in incident response, crisis management, and vendor coordination. - 4+ years of experience in IT operations, network monitoring, or command center environments. - Familiarity with tools such as ServiceNow, Splunk, and Dynatrace. - 2+ years of experience with Genesys Engage or cloud-based call center applications. - Ability to work in a fast-paced environment and manage multiple communication channels simultaneously. - Familiarity with AI tools such as Microsoft Copilot. - Excellent communication and teamwork skills. - Must be comfortable working on night shifts to support global clients. Nice to Have - Knowledge of Amazon Connect and NICE CXone. - Familiarity with Azure or Google AI tools. - Basic understanding of Python and Pindrop applications. Benefits - Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. - Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. - Work From Anywhere Culture: make the most of the flexibility that comes with remote work. - Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. - Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. - Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. - Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization, and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

• Curate an engineering culture that is biased toward shipping while maintaining very high standards of stability, performance, security, and scalability. • Monitor, alert, investigate, and resolve production infrastructure challenges across public cloud environments (including GCP and AWS). • Actively identify opportunities and implement automated, scalable solutions to optimize code and operational tasks, reducing toil across the platform. • Serve as a technical point of contact during critical issues, facilitate cross-functional communication, track alert trends, and perform root cause analysis (RCA) to drive structural improvements. • Execute production change and security requests, safely managing code deployments and patching pipelines. • Partner closely with Product Management and Engineering Management to align technical solutions and execution strategies with business goals and roadmap priorities. • Further an ecosystem of learning and professional development by coaching, mentoring, and leveling up exceptional engineers across the organization.