WP Engine

• Own the end-to-end renewal process for assigned high-volume accounts, ensuring timely contract execution and maintaining high Gross Revenue Retention (GRR). • Monitor account health and usage data to identify "ready-to-buy" signals, qualifying leads for upsells and passing them to sales team members. • Manage the administrative side of the customer relationship, including processing amendments, handling billing inquiries, and ensuring CRM data integrity. • Assess, process, and accurately execute customer downgrade requests in alignment with policy, ensuring retention risks are identified, properly documented, and addressed through appropriate internal escalation or value-based conversations. • Work daily with a team of cross-functional team members to provide a unified customer experience. • Act as the first line of defense for commercial escalations within the squad, coordinating with Finance and Legal to resolve obstacles to renewal. • Maintain a "high bar" for CRM hygiene. Ensure all renewal dates, contact information, and commercial notes are updated in real-time to support accurate executive forecasting. • Actively identify bottlenecks in the high-volume renewal process and propose automation or workflow changes to increase the squad's efficiency. • Drive relentless execution against team-based KPIs, including Net Revenue Retention (NRR), On-Time Renewal Rate, and Task Completion Speed.

Title: Account Executive, Key Location: Austin Job Description: We engage the most inspired minds to do their best work wherever they work best—powering the freedom to create worldwide. WP Engine empowers companies and agencies of all sizes to build, power, manage, and optimize their WordPress websites and applications with confidence. Serving 1.5 million customers across 150+ countries, the global technology company provides premium, enterprise-grade solutions, tools, and services, including specialized platforms for WordPress, industry-tailored eCommerce and agency solution suites, and developer-centric tools like Local, Advanced Custom Fields, and more. WP Engine’s innovative technology and industry-leading expertise are why 8% of the web visits a WP Engine-powered site daily. Learn more at wpengine.com. What is Cool About This Job Are you a strategic sales professional who thrives on the thrill of the hunt while expertly navigating high-value partnerships? As a P4 Acquisition Seller at WP Engine, you will sit at the epicenter of our growth strategy. This isn't just a sales role; it’s a strategic opportunity to drive revenue within an established, high-performing team focused on the Enterprise market. In this role, you will lead the charge in uncovering growth opportunities through sophisticated business development. You’ll be part of a dynamic "pod" model, partnering closely with Partner Account Managers (PAMs) to build referral business from our top-tier partners. While you will benefit from a steady inbound lead flow, the most successful sellers in this seat view inbound as the "cherry on top" and find their greatest wins through proactive, outbound strategic planning. Hybrid role! Our sales organization comes to the Austin, TX office on Tuesdays and Thursdays. The Day to Day - Strategic Net New Growth: Drive and achieve your quarterly revenue quota through a blend of strategic outbound hunting and managing inbound flow. - Pod Collaboration: Partner intimately with Partner Account Managers (PAMs) on account planning to unlock and scale business from our most valuable agency and technology partners. - Enterprise Focus: Target and close high-value Enterprise accounts, utilizing a deep understanding of complex sales cycles. - Sales Execution: Manage the full sales lifecycle—from initial discovery and website scoping to proposition, pricing negotiations, and the final close. - Pipeline Management: Execute a MEDDIC based sales process for inbound opportunities while maintaining a robust long-term outbound pipeline. - Business Development: Act as a leader in the sales organization, helping to build out the outbound function and driving referral business through the partner ecosystem. Your Expertise and Passion - Experience: 3+ years of experience in closing sales, ideally within the technology or SaaS industry. - Strategic Mindset: Proven success in crafting and executing both outbound and inbound sales strategies in an Enterprise environment. - Collaborative Spirit: Exceptional ability to work cross-functionally with SDRs, Marketing, Demand Gen, and Partner teams. - Results-Oriented: A consistent history of overachieving sales targets and exceeding quotas in high-performance environments. - Communication: Exceptional interpersonal skills with the ability to articulate complex value propositions to C-suite stakeholders. - Leadership: An eagerness to take a leadership role in driving the growth of our outbound function and mentoring peers within the pod model. - Sales Methodology: Experience in Sandler and MEDDIC based sales methodologies - Internal candidates: minimum of 12 months in seat to apply Perks & Benefits - Company Stock Options: Every employee is an owner in the company. - Health & Wellness: Great Health Benefits (Medical, Dental, Vision, Life Insurance) and HSA Company contribution. - Family Support: Fertility Benefits (IVF/Fertility drug coverage) and Paid Family and Caregiver’s Leave. - Financial Security: 401(k) with a 4% match and Disability Insurance. - Time Off: Generous Vacation Time, 4 Company Wellness Days a year, and 1 floating holiday. - Home Office: One-time $500 payment to set up your home office. - Mental Health: Free subscription to Calm and an Employee Assistance Program. - Pet Friendly: Pet Insurance options available. - Growth: On-going education through LinkedIn Learning, Workday Learning, and our Career Growth Portal. Targeting a July start date Base Salary / Variable / OTE $90,000 base / $90,000 variable / $180,000 OTE *uncapped commissions and accelerators to award over-attainment #LI-ALH1 At WP Engine, we strive to have the broadest possible view of diversity, going beyond visible differences to include the background, experiences, skills, and perspectives that make each person unique. WP Engine is proud to be an equal opportunity workplace and is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other basis protected by federal, state, or local law. ​ We believe that compensation should be reflective of the impact you have within the organization relative to the market value of your role. The cash compensation package above includes base pay plus on-target commission for employees in eligible roles. Sales incentive plans are uncapped with significant earning potential. Your talent acquisition partner can share more about the total rewards package at WP Engine including the specific base pay and commissions as well as equity and benefits during the hiring process.

• Work with a team of passionate engineers to build reliability into every part of our platform • Write, test, integrate, and debug software applications that are resilient, secure, maintainable, and perform at scale • Debug various issues on the platform from Linux to Kubernetes clusters • Continuously improve WP Engine’s secure, performant platform that supports tens of millions of end users • Use and improve WP Engine's continuous integration and delivery pipelines to safely and rapidly push new code to production • Expand and fine-tune observability services to aid engineering and support efforts by creating better feedback loops • Work with VIctoriaMetrics monitoring platform to observe multiple platforms serving a vast number of sites • Develop and maintain automation tools to eliminate manual toil and improve operational efficiency • Give and receive feedback effectively both within and outside of your team • Participate in on-call rotation and determine/implement solutions to reduce production interrupts

• Design, develop, and maintain MuleSoft APIs and integrations using API-led connectivity (System, Process, Experience layers) • Build scalable, secure, and reusable integration solutions supporting billing, customer onboarding, and platform services • Collaborate with Product, Architecture, and business stakeholders to translate requirements into robust integration flows • Develop and manage Anypoint Platform components (CloudHub, Runtime Manager, API Manager, Exchange) • Implement and maintain integrations with third-party systems (e.g., Netsuite, Salesforce) • Ensure high-quality code through testing (MUnit), CI/CD pipelines, and adherence to integration best practices • Monitor and optimize performance, reliability, and observability of integration services • Contribute to integration architecture and design decisions, including migration away from legacy systems • Identify opportunities for reuse, standardization, and automation across integration patterns • Mentor teammates and promote best practices in MuleSoft and integration engineering

• Own the "Source of Truth" modeling for ARR, including new business, expansions, contractions, and churn. • Design and maintain complex Bookings models that bridge the gap between sales activity and financial reporting. • Build automated cohort analysis and Net Revenue Retention trackers to monitor the health of the customer base. • Act as the Finance "Product Owner" for revenue data, working with BI to define data schemas and ensure data integrity. • Collaborate with RevOps to audit the sales funnel, ensuring that Opportunity stages, Close Dates, and Contract Values are captured accurately for financial modeling. • Lead the monthly and quarterly GTM forecasting process for bookings and self-serve ARR. • Develop "What-if" models to analyze the impact of changes in pricing, packaging, or sales compensation plans. • Build and maintain executive-level dashboards in Tableau/Looker/PowerBI that track real-time GTM performance. • Prepare monthly "Revenue Deep Dive" decks for the CFO and CRO, translating complex data into actionable insights. • Partner with internal AI Council, Data Engineering, Business Insights and GTM leaders for operational efficiencies in the GTM domain.

• Architect the Enterprise Agent Fabric: Design and establish the internal AI development platform, including shared infrastructure, model access, and APIs. • Define the technical architecture for AI systems and services that ensures scalability and integration across internal workflows. • Lead the design and implementation of AI-powered tools and agents based on prioritized organizational use cases. • Guide high-level "build vs. buy" decisions for AI platforms and tools to optimise the technical stack. • Establish rigorous engineering best practices and standards for AI development, implementation, and deployment. • Define technical guidelines for model evaluation, monitoring, and documentation while ensuring systems comply with security, privacy, and compliance requirements. • Evaluate and select AI models, frameworks, and tooling, managing their integration and lifecycle within the enterprise. • Develop reusable frameworks, components, and APIs to enable engineering teams to build AI-enabled features more efficiently. • Provide technical guidance and mentorship to engineers working on AI initiatives across the organization. • Enable functional teams (Engineering, Support, Sales) by providing the tooling and architecture reviews necessary to integrate AI into their specific workflows. • Partner with functional leads to design and deploy AI agents that integrate directly into departmental platforms (e.g., CRM or Support tools) to automate specialized tasks. • Build scalable models that monitor operational data to provide proactive alerts, such as identifying customer churn risks or sales pipeline slippage. • Establish and enforce rigorous technical benchmarks for security, performance monitoring, and responsible AI usage across all decentralised implementations.

• Lead the internal AI Council, acting as a high-visibility advisor to the C-suite to define the agenda for AI adoption, ethics, and investment. • Define the requirements for a centralized orchestration layer, ensuring AI agents can securely 'read and write' to core systems via MuleSoft and native API integrations. • Ensure AI frameworks are built on high-fidelity data, moving from fragmented 'Shadow AI' to a governed, world-class Internal AI Gateway. • Lead the 'Buy vs. Build' strategy while embedding automated security guardrails into the platform’s DNA.