• Foster strong, supportive relationships with youth to create a safe therapeutic environment • Provide evidence-based individual teletherapy to youth ages 11–24 experiencing mild-to-moderate mental health conditions • Provide psychoeducation to parents/caregivers

• Providing group therapy to patients in a safe and therapeutic milieu • Developing effective therapeutic group relationships that promote positive change in patients • Utilizing Cognitive Behavioral Therapy (CBT) and Dialectical Behavior Therapy (DBT), as well as other evidenced-based therapies • Relaying relevant clinical information to treatment team during daily rounds and as needed • Developing program material and adjusting group therapy content, as needed, to fit group needs • Engaging in crisis management, as needed • Creating and updating treatment plans • Charting in our electronic medical records system • Participating in professional development activities • This position may also include meeting with patients individually for case management

Role Description This role is ideal for someone who combines strong healthcare administrative experience with empathy, organization, and excellent communication skills. You will play a vital role in helping patients begin their therapeutic journey by managing intake processes, coordinating appointments, verifying insurance, and matching clients with the most appropriate therapists. Responsibilities - Patient Intake & Client Support - Serve as the first point of contact for prospective patients through phone calls and other communication channels. - Conduct patient intake calls with warmth, professionalism, and empathy. - Process and review intake forms accurately and efficiently. - Replace the current AI-based intake experience with a more personalized, human-centered approach. - Assist patients throughout the onboarding process and answer initial questions regarding services. - Scheduling & Care Coordination - Coordinate patient appointments across a team of 11 therapists with varying schedules. - Manage complex scheduling requests and appointment coordination. - Cross-reference therapist availability between Google Calendar and the EMR system. - Match patients with therapists based on therapist specialties, availability, and patient needs. - Ensure scheduling accuracy and maintain organized records. - Insurance Verification & Patient Information Management - Verify patient insurance coverage and eligibility. - Process patient information accurately and maintain confidentiality. - Ensure all required documentation is completed and properly recorded. - Support administrative workflows related to patient onboarding and treatment coordination. - Communication & Outreach - Manage incoming and outgoing calls through Google Voice. - Conduct client outreach calls and follow-up communications. - Send emails and communicate with prospective and existing clients. - Coordinate effectively with therapists and internal team members to ensure seamless patient experiences. Qualifications - Experience working in mental health, behavioral health, counseling, psychology, psychiatry, or related healthcare settings. - Clinical or mental health knowledge preferred. - Experience with patient intake, scheduling, or healthcare coordination. - Strong interpersonal and communication skills. - Ability to manage phone conversations professionally and compassionately, including sensitive or difficult calls. - Strong organizational skills and attention to detail. - Ability to manage complex, multi-step processes across multiple systems. - Experience coordinating schedules and handling administrative healthcare workflows. - Ability to understand therapist specialties and appropriately match patients with providers. - Patient, empathetic, and compassionate approach suited for a mental health environment. - Comfortable working independently in a remote setting. Requirements - Must be proficient in speaking and writing English very clearly. - Must have relevant work experience. - Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding (mandatory). - Must be available for video meetings with your camera on (when needed). Technical Requirements - Device: Reliable laptop or desktop computer. - Internet: High-speed connection (minimum 25 Mbps). - Audio: Noise-canceling headset. - Video: Webcam for virtual meetings. - Workspace: Quiet, professional environment. Benefits - Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication. - Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks. - HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients. - Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention. - Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule. - Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client. - Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best. - Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

Role Description Charlie Health is looking for a dynamic individual to serve as Clinical Admissions Associate. The Clinical Admissions Associate will be responsible for meeting with clients upon admission, building rapport, completing biopsychosocial assessments, and establishing treatment needs. We’re a mission-driven team working to expand access to life-saving behavioral healthcare for people who need it most. Across all departments, we collaborate to deliver meaningful outcomes and build a more connected, effective model of care. If you're inspired by our mission and excited to help transform the behavioral health landscape, we encourage you to apply. Responsibilities - Demonstrate personable and competent communication skills to develop rapport with clients and referral sources - Present programming information in a thorough and supportive manner to help clients gain access to care - Complete virtual biopsychosocial assessments for a wide range of ages with various mental health concerns - Determine appropriateness and fit for virtual intensive outpatient program (IOP) level of care - Construct provisional mental health diagnoses utilizing DSM-V criteria - Document client information in accordance with regulatory standards using electronic medical record - Assign treatment team members and group schedules while informing staff of new admissions - Interface with Admissions, Verification of Benefits, Utilization Review, and Clinical teams in facilitating intake - Collaborate with referral sources: hospitals, treatment centers, psychiatrists, therapists, and other behavioral health providers upon admission - Looking to cover the following shifts to meet the schedules and needs of our clients: - Monday - Friday - Must be available 12pm-8pm - Sunday - Thursday - Must be available 12pm-8pm Qualifications - Work authorized in the United States and native or bilingual English proficiency - Strong communication and interpersonal skills - Access to reliable technology resources to deliver uninterrupted, confidential, and compliant telehealth services - Ability to thrive in fast-paced environment while maintaining high attention to detail and quality of care Requirements - Experience working with a wide range of ages, including children, teens, young adults, and adults clients - Experience completing behavioral health assessments and admissions preferred - Masters degree in mental health, social work, or related field required Benefits - Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Additional Information - Please note that this role is not available to candidates in Alaska, California, Colorado, Connecticut, Maine, Massachusetts, Minnesota, New York, New Jersey, Oregon, Washington State, or Washington D.C. - The expected base pay for this role will be between $50,000 and $60,000 per year at the commencement of employment. - However, base pay will be determined on an individualized basis and will be impacted by location and years of experience. - Further, base pay is only part of the total compensation package, which may also include incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Charlie Health-sponsored benefits. - Based on the nature of this role, you will need to complete several state background checks for clearance to see clients. Florida requires a fingerprint based background check, with more information found here . - Please note that the cost for this background check will be paid for in full by Charlie Health. Our Values - Connection: Care deeply & inspire hope. - Congruence: Stay curious & heed the evidence. - Commitment: Act with urgency & don’t give up.