Role Description As a Tax Senior Manager on Avalara's Global Tax team, you will report to the Indirect Tax Director and focus on Avalara's indirect tax compliance function. Your work spans US state and local indirect taxes, Canadian and UK indirect taxes, property taxes, and other non-income tax matters. You will have hands-on responsibility for compliance, tax accounting, audit defense, and collaboration. The Tax Senior Manager can be remote within the United States. This is an individual contributor role with no direct reports. #LI-Remote Responsibilities - Lead the global indirect tax accounting and compliance lifecycle, including maintaining indirect tax general ledger accounts, ensuring accurate indirect tax filings, and making tax payments. - Be the primary reviewer of calculations, forms, and other information related to indirect taxes, including property, sales, gross receipts, use, franchise, and digital service taxes. - Manage global external tax service providers and supply them with complete and accurate information. - Lead indirect tax audits, including coordinating responses, communicating directly with auditors, gathering and reviewing supporting documentation, and maintaining audit files and correspondence records. - Work across time zones with global stakeholders, including other teams, service providers, and tax authorities. - Evaluate existing indirect tax processes with a focus toward improvement; identify opportunities to enhance efficiency, accuracy, and scalability through better workflows, automation, or technology. - Research indirect tax technical issues, documenting facts, issues, and conclusions completely. - Oversee the impact of evolving indirect tax laws and regulations, keeping stakeholders informed and processes aligned. - Implement tax-related internal controls and maintain internal control documentation. - Support payroll tax technical matters and create or review state income tax apportionment computations, where needed. Qualifications - Bachelor's degree in Accounting, Finance, or related field; CPA or advanced degree (MST/JD/LLM). - 7+ years of relevant experience in public accounting and/or in industry, with meaningful exposure to US indirect tax compliance. - Hands-on experience with US state and local indirect tax, including sales and use tax compliance, tax accounting, audit defense, and taxability analysis; familiarity with GST and VAT. - Experience identifying opportunities to improve existing processes to produce a more efficient and accurate indirect tax compliance function. - General familiarity with US GAAP financial reporting concepts, including the ability to prepare journal entries, account reconciliations, and supporting schedules following standard accounting principles. - Research, analytical, and documentation skills. - Proficiency in Excel and comfort working with large volumes of structured data; familiarity with general ledger systems and tax compliance technology, including Avalara products and NetSuite. - Experience explaining indirect tax requirements and positions to non-tax stakeholders. Pay Range Details - Colorado: $136,400-$225,000 (annually) - Washington: $136,400-$248,600 (annually) - California: $136,400-$272,500 (annually) - NYC: $165,100-$272,500 (annually) The pay range above is the general base pay range for a successful candidate in the state listed. The successful candidate’s actual salary/wage may be based on various factors, such as geographic location, candidate experience and qualifications, as well as market and business considerations. This role is eligible for an annual bonus based on individual and company performance, depending on the terms of the applicable plan and the employee’s role. Benefits - In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. - Health & Wellness benefits vary by location but generally include private medical, life, and disability insurance. - Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. - We have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. Company Description Avalara is defining the relationship between tax and tech. We’ve built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we're a billion dollar business - and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world. We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. We’ve been different from day one. Join us, and your career will be too.

• Mature and expand the adoption of testing and personalization projects at Bounteous along with the supporting technology • Demonstrate a proven track record in developing testing and personalization strategies aligned with client business objectives • Evaluate campaign effectiveness through report generation, insights provision, next-step delineation, and iterative testing plan refinement. • Maintain thorough documentation of testing and personalization processes, continually seeking areas for optimization. • Oversee the configuration, administration and operation of CRO platforms to support multi-channel campaigns • Audit Adobe Target and Adobe Experience Platform (AEP) audiences to identify overlap, collision risk, audience refresh cadence, and cross-activity conflicts impacting personalization experiences. • Analyze audience qualification and activation strategies across Adobe Target activities, including quantifying overlap rates, identifying conflicting messaging/experiences, and documenting current prioritization approaches. • Develop scalable governance recommendations for audience creation, sharing, lifecycle management, and experience prioritization across AEP and Adobe Target. • Define best practices for audience strategy, including audience granularity, recency windows, trait usage, overlap mitigation, and Target activity structuring, with clear “good vs. bad” implementation examples. • Partner with stakeholders to align on intended audience experiences, platform limitations within AEP, and recommended frameworks to improve personalization consistency and reduce experience conflicts.

• Lead, coach, and motivate a high-performing team • Conduct regular 1:1s, reviews, and development planning • Create a positive, supportive, and engaging team culture • Act as a role model—bringing energy, accountability, and enthusiasm • Ensure appropriate team resourcing and holiday coordination • Deliver and maintain KPI and SLA performance targets • Oversee route planning and inspection scheduling • Ensure all activity aligns with client requirements and service standards • Handle complex claims and high-level escalations effectively • Drive consistency, quality, and accuracy across all outputs • Manage escalations from customers, insurers, and repairers • Build and maintain strong client relationships • Collaborate closely with account management teams • Communicate confidently across phone and email channels • Produce and analyse Management Information (MI) and reports • Identify trends, risks, and opportunities for improvement • Drive process optimisation within a structured, process-led environment • Ensure alignment between operational delivery and wider business strategy • Support and lead business change initiatives • Clearly communicate change, ensuring team understanding and engagement • Maintain compliance with Health & Safety and company policies • Participate in Business Continuity Planning

• Lead and manage the revenue cycle operations, including but not limited to billing, holds/credentialing, denials, collections, and accounts receivable management. • Assist in developing and implementing KPIs and policies and procedures to ensure accurate and timely submission of claims, reduce denials, and increase collections. • Analyze trends impacting charges, coding, collection, and accounts receivable and take appropriate action to realign staff, third party vendors and revise policies and procedures. • Identify and resolve revenue cycle issues, including coding and billing errors, incomplete or inaccurate patient information, insurance prioritization and other issues that may impact revenue. • Monitor and analyze revenue cycle metrics, including accounts receivable aging, claim submission, payment turnaround times, and denial rates. • Analyze billing and claims for accuracy and completeness; follow up with RCM teams and third party vendors on work queues, pending claims and unpaid AR. • Spearhead the resolution of rejected or underpaid claims by conducting targeted appeals and payer negotiations. • Analyze and manage overpayments from payers as well as implementing policies to reduce denials and refunds. • Work with credentialing, billing and coding staff to ensure compliance with regulatory requirements, including HIPAA and other federal and state regulations. • Develop and maintain strong relationships with RCM Directors, HR, Clinical Operations and Credentialing departments to ensure a smooth revenue cycle operation. • Review and respond to various payor correspondence • Communicate with patients and clients