• Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area • Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer • Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area • Requires specialized knowledge within the function • Influence the development of strategy for the area of responsibility, including control of resources and influences policy formulation • Interprets simple internal and external business challenges and recommends best practices to improve products, processes or services • Stays informed of industry trends that may inform work • Uses high level of judgment to make decisions and handle complex tasks or problems in areas of operational, product management, manufacturing, technology or engineering • Has ability to assess quality of information given and ask pertinent questions to stakeholders • Able to offer new solutions to problems outside of set parameters and is able to construct and provide recommendations • Uses multiple internal and some external sources outside of own function to help arrive at a decision • May lead functional teams or projects with minimal resource requirements, risk, and/or complexity • Communicates difficult concepts and may influence others' options on particular topics • May guide others to consider a different point of view

• Lead internal control assessments, corrective action planning, and remediation activities • Direct walkthroughs of business processes • Assess control design and operating effectiveness • Support development of corrective action plans • Assist with internal control outreach and training

Role Description En Compraquí buscamos a nuestro/a próximo/a Kam de Segmento MiPyme, quien será responsable de diseñar e impulsar la estrategia integral para abordar este segmento, conectando las necesidades reales de los comercios con soluciones de valor. Tendrás un rol clave en el crecimiento del negocio, liderando iniciativas que potencien la adquisición, adopción y uso de medios de pago, trabajando de forma cercana con clientes, gremios y equipos internos. ¿Cuál será tu desafío? - Diseñar, liderar e implementar la estrategia de segmentación MiPyme en Compraquí. - Comprender en profundidad las necesidades comerciales y técnicas del segmento en terreno. - Analizar el comportamiento de los comercios para generar acciones que impulsen su crecimiento y desarrollo. - Promover el uso de medios de pago mediante propuestas de valor atractivas y sostenibles. - Desarrollar relaciones estratégicas con clientes, gremios y stakeholders clave. Principales funciones: - Liderar la puesta en marcha de la estrategia de segmentos junto a BancoEstado. - Cumplir objetivos de adquisición, crecimiento, uso y retención del segmento. - Gestionar la relación comercial con clientes clave y posicionarse como socio estratégico. - Coordinar el despliegue comercial con áreas de marketing, operaciones, producto y tecnología. - Levantar insights desde terreno y traducirlos en decisiones de negocio (producto, pricing, comunicación, onboarding). - Monitorear el desempeño de las iniciativas y su impacto en resultados y experiencia de cliente. Qualifications - Ingeniería Civil Industrial, Ingeniería Comercial o carrera afín. - Manejo de Office (nivel avanzado). - Experiencia en gestión de segmentos y desarrollo comercial. - Deseable experiencia en banca, fintech, medios de pago, telecomunicaciones o retail. - Deseable conocimiento en MiPyme o inclusión financiera. - Experiencia en diseño de propuestas de valor y modelos go-to-market (muy valorado). Requirements - Experiencia en gestión de segmentos y desarrollo comercial. - Ingeniería Civil Industrial, Ingeniería Comercial o carrera afín. - Experiencia en banca, fintech, medios de pago, telecomunicaciones o retail. - Deseable conocimiento en MiPyme o inclusión financiera. - Experiencia en diseño de propuestas de valor y modelos go-to-market (muy valorado). Benefits - Esta oferta es apta para personas en situación de discapacidad. Process of Selection El proceso de selección se realiza a través de Aira - plataforma de reclutamiento diseñado para mejorar tu experiencia de postulación. Para postular solo necesitas: - Postular a la oferta. - Revisar tu email. - Ingresar a Aira y contestar las preguntas y/o pruebas solicitadas. Luego, si vemos que tu perfil se ajusta a lo que estamos buscando, te contactaremos por email (a través de Aira) para seguir a la etapa presencial.

Role Description WSP is seeking a Senior Advisor – Grid Modernization Advisory Services (REMOTE) to join our Advisor & Planning team. Today’s electric grid powers the lives of people across the globe. The grid of the future must preserve its current benefits while increasing reliability, resilience, and affordability. Energy companies face many challenges and opportunities with rapidly increasing energy demands, aging infrastructure, IT/OT upgrades, integration of renewables, changing regulations, and more. Modernizing the grid calls for carefully crafted plans backed by clear foresight and powerful data analytics. We are looking for talented, creative, and highly motivated Senior Advisors to join our growing Grid Modernization Advisory Services team as we help utilities and grid operators expertly navigate these complex technical and organizational transitions. - Collaborate with a team of subject matter experts to perform complex research, support project initiatives, develop technical reports / recommendations, and contribute to strategic decision-making processes for utility clients. - Research and discussions with internal staff, clients, partners, and solution providers to build personal awareness of major market trends in the utility industry in general and Grid Modernization specifically. - Perform in a seller/doer role to pursue opportunities, win work, and lead or support the execution of projects. - Develop and maintain advisory opportunities and lead or support Advisory Services proposal development, as needed. - Create and deliver high quality technical reports, presentations, and other Advisory Services deliverables. - Must have very strong verbal and written communication skills and be able to adapt to a wide variety of audiences. - Responsible for mentoring less experienced advisors according to business plans and personal goals that are established annually. - Support Advisory Services marketing goals through developing and delivering content for publications, industry reports, podcasts, and speaking engagements. - Support the development of the annual Advisory Services business plan. - Learn new skills readily, as needed. - Perform all duties with little to no supervision. Qualifications - 10+ years of applicable energy industry experience with strong technical aptitude. - Bachelor's Degree in Business, Technology, Engineering, or another related field is required. Requirements - Experience with completing complex technical analysis and using this to prepare easy-to-understand reports, compelling presentations, executive summaries, and other types of Advisory Services deliverables. - Experience with researching and compiling large amounts of data quickly and independently. - Experience with serving as a technical specialist with knowledge and deep skillset to provide consultation and guidance to project teams in multiple areas related to Grid Modernization. - Experience with assisting in the preparation of business cases and cost-benefit analyses. - Experience with collaborating with peers and efficiently mentoring less experienced consultants. - Experience with developing an overall project execution plan and sequencing of activities to facilitate an efficient and organized execution of Advisory Services work. - Experience with achieving financial success on Advisory Services projects. - Experience with supporting the development of needs assessments, business cases, strategic roadmaps, and other Advisory Services deliverables for clients in the energy industry. - Experience with leading or assisting on small to medium sized advisory engagements with complex technical challenges. - Experience with leading or assisting with proposal development and other business functions as needed. - Experience with forming trusted advisor relationships with clients. - Experience with understanding client interests and drivers through normal client contact and through interaction and communication with project leadership. - Experience with identifying potential clients of interest and developing plans to win work in coordination with other peers and leadership. - Strong verbal and written communication skills using the English language is required. Additional language skills are desirable. - Ability to travel 20% or more. Benefits - WSP provides a comprehensive suite of benefits focused on providing health and financial stability throughout the employee’s career. - Benefits include coverage related to medical, dental, vision, disability, and life. - Retirement savings. - Paid sick leave. - Paid vacation (or other personal time). - Paid parental leave. - Paid time off for purposes of bereavement, voting, and/or attendance at naturalization proceedings.