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Success Specialist
Location
EST (UTC-5) + 2 moreAll locations: EST (UTC-5) | MST (UTC-7) | CST (UTC-6)
Posted
46 days ago
Salary
$500 / month
Seniority
Mid Level
No structured requirement data.
Job Description
Success Specialist
Metova, Inc.
Role Description We are looking for a Success Specialist to support provider onboarding, customer success, and operational activities. This hybrid role combines customer support, provider relations, light sales outreach, and administrative coordination to ensure providers have a smooth experience from registration through activation and ongoing engagement on the platform. - Contact new provider signups via phone, text, and email. - Guide providers through onboarding, activation, and account setup. - Follow up on incomplete registrations, missing documents, and pending requirements. - Schedule onboarding calls and assist providers throughout the activation process. - Handle inbound customer support inquiries via phone, email, and text. - Coordinate communication between providers and homeowners and assist with issue resolution. - Maintain accurate CRM records, activity notes, and pipeline updates. - Conduct customer satisfaction and quality follow-ups after services are completed. - Support review generation and reputation management efforts. - Assist with lead follow-up, appointment scheduling, and provider re-engagement initiatives. - Help increase provider activation, retention, and overall platform engagement. Qualifications - Advanced English (C1) – Required. - Strong verbal and written communication skills. - Customer service, customer success, sales, or administrative experience preferred. - Comfortable making outbound calls and conducting follow-up communications. - Basic computer proficiency and familiarity with CRM systems. Requirements - Schedule: Monday to Friday, 8:00 AM – 3:00 PM, and Saturday, 8:00 AM – 12:00 PM (EST / MT / CT). - Compensation: $500 USD per month. - Location: Remote. Benefits - This role is ideal for someone who enjoys building relationships, solving problems, and helping customers succeed while supporting day-to-day operations.
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