• Own and drive lifecycle contribution to returning student bookings and retention growth. • Develop and execute lifecycle strategies across various customer interactions. • Partner with Product to understand customer behavior and improve experiences. • Collaborate with Product and Marketing for effective bundles and offers. • Identify creative ways to increase repeat purchases across offerings. • Build and scale lifecycle programs using automation and AI. • Analyze performance, test new strategies, and optimize for growth.

Role Description Reporting to the Assistant Director of Online Degree Programs, the Coordinator provides comprehensive academic advising, admissions support, and student engagement services for current and prospective online students. This role leads day-to-day online advising operations, develops individualized academic plans, monitors student progress, and implements timely interventions to support academic success. - Manages admissions review, onboarding, and matriculation processes. - Creates and maintains self-service student resources. - Contributes to program coordination, including orientations, workshops, and engagement activities. - Serves as a primary point of contact for online students. - Applies institutional policies and fosters student development. - Collaborates across departments to enhance student persistence, connection, and degree completion. Qualifications - Experience in academic advising or related field. - Strong communication and interpersonal skills. - Ability to work collaboratively across departments. - Knowledge of institutional policies and procedures. Requirements - Master's degree preferred. - Experience with online education platforms. - Proficiency in student information systems. Benefits - Access to career development and coaching. - Continued education opportunities. - Extensive list of development and training possibilities. - Focus on work-life balance and compensation. Company Description The University of Tennessee, Knoxville, has shaped leaders, changemakers, and innovative thinkers since its founding in 1794. The university is home to more than 38,000 students and 10,000 statewide employees—the Volunteers—who uphold the university’s tradition of lighting the way for others through leadership and service. - Offers over 900 programs of study across 14 degree-granting colleges and schools. - Holds the highest Carnegie classification for research activity. - Has deep partnerships with industry leaders and the US Department of Energy’s largest multidisciplinary laboratory, Oak Ridge National Laboratory. - Recognized as “Best Employer for New Graduates,” “One of America’s Best Large Employers,” and “Best Workplace for Women.” - Designated as “Best Place for Working Parents” by Forbes Magazine.

• Build and own Ren's revenue growth model, including our 3-year forecast, translating business assumptions into a living, defensible financial and operational plan that has the right level of ambition to challenge us to break the mold • Analyze multi-source datasets (customer, transactional, behavioral) to uncover actionable insights on giving behavior across our diverse and multi-segmented customer base • Design and implement experiment frameworks (A/B testing) across the customer lifecycle so we can make faster, more confident decisions across acquisition, activation, and retention • Conduct deep-dive analyses on growth trends: understanding what's driving changes in our funnel, cohort behavior, AUM growth, and advisor engagement • Go beyond the data: bring the right business context to the analytical work and turn the insights into real “so whats” that accelerate our understanding of the business, the market, and our customers • Leverage AI for data and analytics to identify adoption trends, friction points, and engagement patterns • Synthesize insights into clear recommendations that influence executive decision-making • Communicate complex findings clearly to both technical and non-technical audiences • Partner closely with marketing, sales, partner success, product, finance, and more to ensure data is anchored in the on-the-ground reality and structured to shape strategy – with a direct line to the Growth organization leadership team

• Complete various projects and assignments related to field marketing, national campaigns, digital operations, and analytics. • Examples of projects include proofreading emails, helping create marketing collateral, web projects and assisting in sales event planning/management.