Role Description The Service Delivery Manager – Evive is responsible for delivering an exceptional client experience by supporting employers and their members on Evive’s personalization-focused SaaS platform. This role blends client relationship management, platform configuration, data analysis, and cross-functional collaboration to ensure each client’s Evive environment is accurate, optimized, and effective. Evive is a post-election engagement platform, and this role requires a strong understanding of client benefit structures, demographic and eligibility data, and health engagement strategies to deliver curated, member-level experiences that drive engagement and value. Qualifications - Bachelor’s degree or equivalent professional experience. - 5+ years of direct client-facing experience in benefits administration, digital health engagement, or HR technology. - 2+ years of experience managing projects or implementations in a SaaS environment. Requirements - Strong technical aptitude with comfort navigating personalization engines, eligibility files, and data-driven systems. - Advanced proficiency in Microsoft Excel, including VLOOKUPs, PivotTables, and data validation. - Excellent written and verbal communication skills, with the ability to translate technical concepts for both technical and non-technical audiences. - Strong analytical and problem-solving skills with a data-driven mindset. - Highly organized, detail-oriented, and reliable, with strong follow-through. - Ability to work effectively in a fast-paced, evolving, and sometimes ambiguous environment. - Collaborative team player with a passion for customer success and operational excellence. Benefits - Comprehensive Health Benefits: Access to health, dental, and vision plans to support your wellness and that of your family. - Competitive Compensation: A compensation package that recognizes your skills, experience, and contributions, including performance-based incentives for most roles. - Remote first, Office friendly environment! - Retirement Savings Plans: Options to help you plan for a secure financial future with employer-sponsored retirement savings programs. - Professional Development: Opportunities for career growth, including training and access to resources to support your career progression. - Supportive Culture: A work environment that encourages collaboration, open communication, and creative problem-solving, where your voice and ideas are valued. - Employee Wellbeing Initiatives: Programs focused on mental health, financial planning, and wellness resources to help you thrive inside and outside of work. - Make an Impact: At bswift, your work directly contributes to transforming how organizations approach benefits administration and client engagement.

Role Description As the Manager of Advanced Telephony Support, you will be responsible for the end-to-end customer experience. You’ll work closely with cross-functional leaders in Sales, Customer Support, Product Management, Customer Success, Professional Services, and Engineering to deliver best-in-class support to our customers. This position reports to our Director of Advanced Support Services and has the opportunity to be based in any of our Dialpad offices or remotely. The preferred schedule will be based on US business hours but will be flexible depending on the needs of the business. The Customer Experience (CX) Organization is aimed at delighting customers at every touchpoint. We are dedicated to understanding and meeting the evolving needs and expectations of our customers. We are committed to working collaboratively to deliver seamless and memorable interactions. Dialpad’s Manager of Advanced Telephony Support will manage and lead our Advanced Telephony Support team to support our customers globally. In this role, you’ll combine your expertise and leadership skills to help deliver a world-class customer experience. What you’ll do - Provide leadership to the Global Advanced Telephony Support Team, fostering a culture of accountability, collaboration, and innovation. - Develop and execute a comprehensive customer support strategy aligned with the company's goals and objectives using industry trends and best practices. - Recruit, train, and mentor a high-performing customer support team. - Provide strong leadership oversight through mentorship, performance improvement, recruiting top talent, and performance management. - Collaborate with cross-functional teams to address customer feedback. - Drive product & process improvements. - Drive initiatives to enhance the overall customer experience and satisfaction. Implement processes and tools to streamline customer support workflows and improve response times. - Establish and maintain efficient support operations, including ticket management systems, knowledge bases, and escalation procedures. - Monitor key performance indicators (KPIs) related to customer support, such as first response time, resolution time, and customer satisfaction scores, and take action to address any issues. - Optimize resource allocation and budget management to maximize the effectiveness of the customer support function. - Oversee the day-to-day operations of the support center, managing a team of support agents, resource allocation, training, scheduling, and ensuring the timely resolution of customer issues. - Drive effective escalation management. Monitor key performance metrics and ensure that the team meets or exceeds established targets for customer satisfaction, response times, and issue resolution. - Collaborate with cross-functional teams to identify and implement strategies to enhance the overall customer experience and drive customer loyalty. Qualifications - Proven experience in a leadership role within a customer support or service organization, with at least 5+ years of experience. - Strong understanding of customer support best practices, customer support tools, and a proven track record in leading technical teams. - Excellent communication and interpersonal skills, with the ability to effectively interact with customers, team members, and senior management. - A strategic leader who can develop and execute initiatives to enhance the customer experience and drive business results. - Analytical mindset with proficiency in using data and metrics to measure performance and inform decision-making. - Strong industry-specific knowledge and technical skills. - Customer-centric mindset with a passion for delivering exceptional service and building long-term customer relationships. - Bachelor's degree in business administration, management, or a related field. Benefits - Work at the center of the AI transformation in business communications. - Build and ship agentic AI products that are redefining how companies operate. - Join a team where AI amplifies every employee’s impact. - Competitive salary, comprehensive benefits, and real opportunities for growth. - Investing in our people with competitive benefits and perks, cutting-edge AI tools, and a robust training program. - Inclusive office environments designed to cultivate collaboration and connection. - Exceptional culture recognized as a Great Place to Work, ensuring every employee feels valued and empowered.

Role Description The Regional Sales Manager is responsible for managing and driving sales efforts within the assigned territory. This role includes overseeing manufacturer’s representatives, distributors, and internal sales personnel to achieve sales objectives. The Regional Sales Manager will develop and maintain relationships with key stakeholders, implement strategic sales plans, and promote Carlisle’s roofing products while ensuring business growth and market expansion. This position directly oversees the Technical Sales Representatives within the assigned region. Duties and Responsibilities - Direct and manage the sales efforts of manufacturer’s representatives and distributors, ensuring alignment with the annual operating plan. - Develop and implement Territory Development Plans (TDPs) in collaboration with representatives and distributors to drive sales growth. - Travel extensively within the territory to meet with representatives, distributors, contractors, and other stakeholders, promoting Carlisle products and programs. - Regularly call on roofing contractors to promote Carlisle roofing systems, fostering strong relationships with key decision-makers. - Engage with building owners, architects, and consultants to develop Carlisle specifications and increase product adoption. - Conduct educational seminars and presentations to inform stakeholders on the benefits and applications of Carlisle’s roofing systems. - Assist the sales team in maintaining and expanding the customer base through targeted sales strategies and relationship-building. - Manage assigned regional sales personnel, including hiring, training, supervision, and professional development. - Monitor market conditions, competitive pricing, and industry trends, providing regular feedback to management. - Collaborate with internal departments to address field challenges and negotiate solutions that meet company and customer objectives. - Prepare and submit detailed reports on sales activities, market insights, and business performance within the region. - Other duties as assigned. Qualifications - In-depth knowledge of roofing systems, materials, installation practices, and contractor organizations. - Strong understanding of the construction industry, competitive bidding process, and project lifecycle. - Familiarity with Carlisle systems and products, including features, benefits, and competitive advantages. - Proven experience in sales strategy development, customer acquisition, and relationship management. - Ability to adapt to various sales situations and effectively negotiate favorable outcomes. - Strong written and oral communication skills. - Experience in team leadership, motivation, and career development. - Knowledge of inventory management, budgeting techniques, and sales forecasting. - Proficiency in Microsoft Word, Excel, and PowerPoint. - Basic mathematical and analytical skills for budgeting and sales reporting. Requirements - Bachelor’s degree. - Five (5) years in a sales environment within the roofing or construction industry. - Three (3) years of experience with single-ply roofing products, either from a sales or installation perspective. - Two (2) years of experience effectively managing people, including either company-employed personnel or manufacturer’s representatives/distributor personnel. Working Conditions - This position typically operates during standard business hours, Monday through Friday, from 8:00 AM to 5:00 PM. - This job will require frequent travel, approximately 80% of the time, necessitating a flexible schedule to accommodate client needs and achieve sales targets. - Travel expenses will be reimbursed in accordance with the company’s travel and expense policy. - The employee is expected to comply with all company policies, including those related to data security, confidentiality, acceptable use of technology, and remote work standards. - This is a fully remote professional position requiring a dedicated, secure, and ergonomically appropriate home office environment with reliable high-speed internet connectivity. - This role requires the ability to work independently with minimal supervision while maintaining regular communication with colleagues and stakeholders through virtual collaboration tools.

Role Description The SEO Manager will play a critical role in driving the organic growth of our website and online assets. This role will focus on optimizing our digital properties through local SEO, managing freelancers, conducting quarterly content audits, and overseeing a successful link-building strategy. The ideal candidate will be analytical, creative, and possess deep knowledge of SEO best practices, with a specific emphasis on healthcare or addiction treatment services. Qualifications - Bachelor's degree in Marketing, Communications, Business, or a related field. - 3+ years of experience in SEO, preferably with a focus on local SEO and healthcare or addiction recovery services. - Proven experience managing freelance teams or external resources. - Solid understanding of SEO tools (e.g., SEMrush, Ahrefs, Moz, Google Analytics, Google Search Console). - Experience conducting content audits and optimizing content for SEO performance. - Demonstrated success in link building and improving domain authority. - In-depth knowledge of on-page and off-page SEO techniques. - Strong understanding of Google's ranking algorithms and updates. - Ability to manage multiple projects and deadlines simultaneously. - Excellent communication skills with the ability to work cross-functionally. - Knowledge of SEO for healthcare and addiction recovery services is a plus. Requirements - Drive keyword rankings and obtain free traffic from search engines that turn into phone calls. - Local SEO Management: - Develop and execute local SEO strategies to improve visibility across multiple locations. - Optimize Google My Business (GMB) listings and other local directories to drive relevant, location-based traffic. - Work with regional teams to ensure all local SEO tactics are aligned with overall marketing goals. - Monitor and improve local rankings, reviews, and online reputation management. - Freelancer Management: - Manage and coordinate freelance SEO specialists, writers, and content creators to execute SEO strategies efficiently. - Oversee the workflow of freelancers to ensure they meet deadlines and quality standards. - Provide ongoing training and resources to freelancers on SEO best practices, guidelines, and RCA's brand guidelines. - Quarterly Content Audits: - Conduct in-depth quarterly content audits to identify opportunities for SEO improvements. - Analyze on-page content, keyword usage, structure, and user experience to ensure alignment with current SEO best practices. - Work with the content team to update or create new content to improve SEO performance and meet user needs. - Implement findings from the audit to improve overall site architecture, metadata, and internal linking. - Link Building: - Develop and execute a link-building strategy to increase domain authority and improve search rankings. - Identify new backlink opportunities, including outreach to relevant sites in the healthcare, addiction recovery, and related industries. - Cultivate relationships with external partners to ensure consistent and high-quality backlinking. - Monitor backlink quality and ensure they align with Google's quality guidelines. - Performance Monitoring & Reporting: - Use analytics tools such as Google Analytics, Google Search Console, SEMrush, or Ahrefs to track, report, and optimize SEO performance. - Regularly report on SEO KPIs, keyword rankings, traffic growth, and conversion rates. - Use insights from analytics to recommend changes to SEO strategies and content development. - Collaboration & Strategy Development: - Work cross-functionally with the marketing, design, and development teams to ensure SEO strategies are aligned with overall marketing objectives. - Collaborate with the paid media team to ensure synergy between organic and paid search efforts. - Stay up to date on SEO trends, algorithm changes, and best practices, especially in the healthcare industry. Benefits - This is a remote position. - The employee is expected to maintain a home office with reliable internet access. - Occasional travel may be necessary to attend conferences, strategic planning sessions, or team events based on business needs. Work Environment - Prolonged periods of sitting at a desk and working on a computer. - Repetitive motion related to keyboard and mouse use. - Occasional lifting of up to 15 pounds (e.g., for shipping materials or equipment). - Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Travel - Minimal travel is required for this position. - Occasional travel may be necessary to attend conferences, strategic planning sessions, or team events based on business needs. Non-Discrimination Statement It is the policy of Recovery Centers of America (RCA) to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, genetic information, or any other characteristic protected by law. HIPAA & HITRUST Statement Ensures compliance with all applicable data privacy and security regulations, including HIPAA, HITECH, and HITRUST requirements, in the handling and processing of Protected Health Information (PHI) and Personally Identifiable Information (PII).