• Manage the day-to-day operations of corporate applications • Oversee incident, problem and event management processes in alignment with ITIL practices and governance standards • Supervise problem resolution and code changes throughout the Software Development Life Cycle (SDLC) • Ensure compliance with audit requirements and regulations • Partner with IT and business areas to transition projects and improvements into stable operations • Monitor system availability KPIs, incident resolution metrics and operational performance • Provide dashboards and insights to support leadership decision-making • Drive adoption of a shift-left approach within the support organization through knowledge sharing and documentation • Build strong relationships with external vendors for support and service delivery • Coordinate escalations and ensure SLAs are met • Manage timelines, resources and financial aspects of IT components within the programs under your responsibility • Lead, develop and mentor direct reports to continuously improve the IT capabilities required to enhance organizational performance in the defined scope • Promote continuous improvement through team retrospectives, teaching problem-solving techniques and encouraging team member ownership • Provide regular, timely and constructive feedback, ensuring clarity around performance, responsibilities and business impact • Manage performance issues when necessary • Foster a business-oriented culture focused on continuous service improvement • Work with IT leadership to plan future competency needs, developing the right mix of business knowledge, data, process and technical skills • Encourage a culture of technical discipline, excellence and innovation within the scope • Promote continuous improvement of deliveries, ensuring compliance with the Definition of Done (DoD) • Participate in other projects and activities as assigned.

• Lead end-to-end application lifecycle processes; • Establish and ensure the application of governance frameworks, KPIs and methodologies; • Promote consistency in SDLC processes, Agile/DevOps practices, testing standards and release management; • Provide strategic oversight for lifecycle-related decisions; • Lead all application-related activities in M&A processes; • Define and lead the QA strategy across the Digital Delivery portfolio; • Oversee global Level 1 and Level 2 application support operations; • Lead the planning and execution of application decommissioning initiatives; • Provide governance oversight for all Digital Delivery product lines.

Job Description About us HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we've achieved consecutive triple-digit year-over-year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over 5000 midsize and multinational companies. Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively. Fast-growing companies across the globe such as Airtasker, Go Cardless, Fiverr, and VaynerMedia rely upon Bob to help them create the best work experiences for their people. About You We are looking for an exceptional BDR Manager based in Amsterdam to lead, coach, and develop our Business Development Representative team. You'll be instrumental in driving pipeline generation for our Amsterdam sales team, supporting our continued growth across Benelux, Nordics, and Iberia as we help companies modernize and humanize their HR. This person will bring a strong track record of building and leading high-performing outbound BDR or SDR teams in SaaS, with a hands-on approach to coaching, call execution, outbound strategy, and pipeline creation. They'll know how to motivate teams, create accountability, and use data to continuously improve performance across activity, conversion, and pipeline contribution. Come and be you with us Being a Bobber is all about being you. We want you to bring all parts of yourself to work, giving you the freedom and confidence to be the best you and do your best work. If that's bubbly, shy, precise, funny, bold, kind, honest, brilliant, or anything in between, we're waiting with open arms. Come join us. Job Requirements - 2+ years of experience managing a high-performing outbound BDR/SDR team in a SaaS company. - A proven coach-style leadership philosophy. Your team sees you as a mentor, motivator, and true partner in their success. - A hands-on approach . You're energised by rolling up your sleeves and getting involved in the day-to-day, from live calls to training sessions. - Strong track record of building team engagement, driving performance, and developing talent. - Confident with data . You know how to dig into dashboards and reports to interpret trends, optimise performance, and inform strategy. You're experienced with tools like Salesforce, Tableau, and Excel to make smart, data-backed decisions. - Solid understanding of outbound prospecting strategies, lead conversion, and pipeline generation best practices. - Excellent communicator and motivator, with a people-first approach to leadership. - Experience working with sales enablement and enrichment tools like Salesforce, Outreach/Salesloft, LinkedIn Sales Navigator, ZoomInfo, Apollo and Cognism. - Self-starter with a hands-on, can-do attitude. You lead by example and celebrate wins, big and small. Bonus points if - You have experience in the HR tech space or working with HR stakeholders. - AI Proficiency - Speak Dutch or a Nordics Language Job Responsibilities - Lead & inspire : Hire, coach, and develop a high-performing team of outbound BDRs focused on pipeline generation for our Amsterdam sales team. - Drive performance : Set clear goals, build accountability, and create an environment that encourages consistent overachievement. - Be in the action : Support your team through hands-on involvement; live call coaching, cold calling sessions, skill development, and real-time feedback. - Operational excellence : Implement and evolve outbound strategies (ABX), cadences, and workflows, whilst supporting inbound OKRs. Drive adoption of tools like Salesforce, Outreach, Orum and LinkedIn Sales Navigator. - Collaborate cross-functionally : Partner with Marketing, Sales, RevOps, and Enablement to optimise inbound lead conversion and outbound performance. - Forecast with confidence : Monitor and report on team metrics, activity levels, and pipeline contribution, with conversion at the forefront. - Culture builder : Foster a positive, inclusive, and high-energy environment where your team can learn, grow, and win together. Benefits At HiBob we are committed to creating an excellent employee experience. Our employees, culture, and additional benefits all make bob a great place to work, come join us! We offer a competitive compensation package that includes salary, benefits, and pre-IPO equity. We have a beautiful office located in Amsterdam, Netherlands . - Work from home allowance - to get your home office set up! - Bob balance days - Enjoy a company-wide long weekend at the beginning of each quarter - We love birthday's - take the day off and receive a special gift - 2 Social Impact days per year for volunteering - Annual Headspace subscription and wellness benefits - Awesome employee referral program- $2,500 for each successful referral with an additional ambassador programme - Temporary remote work from anywhere in the world for up to 2 months (after 6 months of employment) - Fun company and team social events (locally and virtually with our global teams) - Pension scheme - Bike scheme BELONGING AT HIBOB Our success depends on our people, and we want HiBob to be a workplace where everyone can feel a sense of belonging and thrive, so we're committed to being proactive at all levels so that our workforce reflects the communities in which we live, work, and hire. We are open to all talent. All qualified applicants will receive equal consideration for employment without regard to neurodiversity, race/ethnicity, colour, national origin, religion, gender, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class*(*US only). Please contact us if you'd like to discuss any adjustments to our process which might help you demonstrate your strengths and capabilities. We want you to bring the best of you. You can email hiring@hibob.io or speak to the recruiter when they arrange a call with you. We will ask you to share some voluntary personal information as you apply. We want to have an opportunity to consider a diverse pool of qualified candidates. This information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions. Please take a few moments to complete it. Hiring Managers do not have access to this information, and we will treat your information confidentially.

• Drive increased performance across the network through execution of proven behaviors and activities. • Have an intrinsic understanding of the Gerber Operating Model as a foundation for driving a Continuous Improvement Process. • Track and monitor performance and adherence to the operating model through use of various reporting mechanisms. • Effectively conduct training, consulting and coaching. • Rollout new strategic initiatives as directed by DDO. • Conduct WOW Ready Assessments during shop visits. • Provide project consulting and coaching, utilizing continuous improvement tools to ensure project success in partnership with Director, Continuous Improvement, Market and Store leadership. • Leverage lean-thinking and continuous improvement tools to achieve process improvements, cost savings, and productivity goals. • Develop and provide CI training to help build team capability while ensuring consistency in training content and approach across the enterprise. • Partner with functional leaders to identify their CI goals by evaluating existing functional objectives and long-range plans, processes and outputs, and team project portfolios. • Help analyze cost savings opportunities and work with finance and business partners to quantify outcomes.