The Mosaic Company

• Team Leadership • Provide technical architecture guidance for solution implementation and train all analysts to follow technical principles and best practices for both Support and Projects. • Operate in a global environment, considering global solutions and aligning with all regions to ensure the scalability and stability of Mosaic globally. • Research new market technologies in compliance with Mosaic's information security and cybersecurity rules. • Contact, hire, and manage IT vendors providing services to Mosaic. • Oversee procurement and payment processes to support IT vendor management. • Develop design and implementation plans. • Manage projects from initiation through delivery, ensuring completion on time and within budget. • Work with internal and external stakeholders to gather business requirements and coordinate project plans. • Engage key stakeholders, define and coordinate activities, communicate changes and progress, build commitment, overcome resistance, and lead project teams. • Perform other tasks and projects as assigned. • Systems and Applications Development and Deployment • Lead designated components and/or participate in the deployment, maintenance, upgrades, and troubleshooting of critical business applications and systems. • Lead designated components and/or participate in the development, analysis, prioritization, and organization of specifications, data mapping, diagrams, and flowcharts for use by developers and testers. • Ensure the management and maintenance of the overall solution architecture, including scalability and integrity. • Participate in SAB and CAB meetings as needed. • Follow Mosaic compliance guidelines, ensuring all deployments have appropriate evidence, documentation, and approvals. • Provide approvals in ServiceNow for enhancements and consultant requests. • Stay current with the latest SAP technologies and best practices. • Define constraints and requirements for solutions. • Ensure clear and effective communication with the Scrum team and align development stakeholders on technical direction. • Work with vendors to evaluate solution and service options, ensuring external requirements and features are incorporated into solution designs. • Agile Methodology and Scrum Teams • Work closely with the Scrum Master to develop autonomous Scrum teams. • Implement agile management best practices focused on scalability, supportability, maintainability, and system performance. • Define and coordinate the execution of BA testing procedures and develop test cases for quality assurance processes. • Develop and maintain BA technical documentation (processes, designs, etc.).

• Develop projects and business with strategic clients, managing the client portfolio. • Strengthen relationships and influence the entire purchasing chain. • Provide a high level of service, seeking long-term relationships. • Be involved with the client's operational and organizational structure. • Facilitate the flow of information between Mosaic and the client, providing feedback to Mosaic stakeholders responsible for developing the service team's routines. • Participate in the entire process of generating and reviewing sales forecasts; negotiate supply with a long-term perspective. • Propose and negotiate logistical alternatives. • Keep client relationship records up to date. • Seek opportunities to generate value for clients by recommending an appropriate product mix. • Ensure the presence of senior agronomists when necessary. • Suggest actions based on competitive analysis versus Mosaic's positioning. • Share exceptional productivity results from your clients. • Formally present to the client's management the progress of productivity indicators related to the use of differentiated products. • Participate in thematic and/or promotional events requested by the client or promote Mosaic events as a differentiated service. • Monitor client requests in order to proactively and promptly present the most appropriate quotations to meet their needs.

• Manage the day-to-day operations of corporate applications • Oversee incident, problem and event management processes in alignment with ITIL practices and governance standards • Supervise problem resolution and code changes throughout the Software Development Life Cycle (SDLC) • Ensure compliance with audit requirements and regulations • Partner with IT and business areas to transition projects and improvements into stable operations • Monitor system availability KPIs, incident resolution metrics and operational performance • Provide dashboards and insights to support leadership decision-making • Drive adoption of a shift-left approach within the support organization through knowledge sharing and documentation • Build strong relationships with external vendors for support and service delivery • Coordinate escalations and ensure SLAs are met • Manage timelines, resources and financial aspects of IT components within the programs under your responsibility • Lead, develop and mentor direct reports to continuously improve the IT capabilities required to enhance organizational performance in the defined scope • Promote continuous improvement through team retrospectives, teaching problem-solving techniques and encouraging team member ownership • Provide regular, timely and constructive feedback, ensuring clarity around performance, responsibilities and business impact • Manage performance issues when necessary • Foster a business-oriented culture focused on continuous service improvement • Work with IT leadership to plan future competency needs, developing the right mix of business knowledge, data, process and technical skills • Encourage a culture of technical discipline, excellence and innovation within the scope • Promote continuous improvement of deliveries, ensuring compliance with the Definition of Done (DoD) • Participate in other projects and activities as assigned.

• Lead end-to-end application lifecycle processes; • Establish and ensure the application of governance frameworks, KPIs and methodologies; • Promote consistency in SDLC processes, Agile/DevOps practices, testing standards and release management; • Provide strategic oversight for lifecycle-related decisions; • Lead all application-related activities in M&A processes; • Define and lead the QA strategy across the Digital Delivery portfolio; • Oversee global Level 1 and Level 2 application support operations; • Lead the planning and execution of application decommissioning initiatives; • Provide governance oversight for all Digital Delivery product lines.

• Responsible for acting as a link between Mosaic and the customer to find value-adding solutions, raising awareness about Mosaic's brands and strategy; • Manage the portfolio of direct sales customers; • Monitor customer processes: order management, logistics and distribution; • Propose and negotiate logistical alternatives; • Create and lead improvement projects; • Ensure that all registered customers are visited; • Regularly go into the field; • Suggest actions based on competitive analysis versus Mosaic's positioning; • Identify and present opportunities for the application of performance products during field visits;

• Design and implement the strategy and positioning for initiatives related to phosphogypsum product lines and agricultural and industrial specialties. • Develop the strategic marketing plan for initiatives tied to specific crops and regions, including commercial growth strategies (commercial partners, new products, market share, research). • Create and manage the annual demand-generation plan for internal sales teams and third-party channels. • Build and maintain interfaces with other critical business areas such as Communications, Sales, Pricing, Quality, Supply and ESG. • Develop and plan macroeconomic scenarios to support the strategy. • Conduct project feasibility analyses and evaluate investment performance related to markup and investment positioning. • Perform competitive assessments and portfolio expansion analysis, secure corporate approval for innovation and market-access projects (when required), and maintain regular contact with key customers and their technical teams. • Provide commercial and market data according to company needs, validate guidelines, and establish contingency measures and risk management related to the specialties portfolio. • Lead cross-functional teams dedicated to product development and market-access projects, support the responsible area during research with foundations and academic institutions, and contribute to training activities. • Lead and manage people; it is important to build connections and influence across other areas to ensure execution of demonstration field trials with specialty products, as well as the design and execution of related sales campaigns. • Represent Mosaic in industry groups and forums relevant to the company, and interface with and influence internal and external corporate partners.

• Act as the link between Mosaic and the customer to find value-added solutions, raising awareness of Mosaic’s brands and strategy. • Manage the customer portfolio. • Develop projects and business by preparing the commercial plan and analyzing sell-out information, aiming for customer growth. • Provide a high level of service and customer loyalty to ensure long-term relationships through excellence programs. • Monitor customer processes: order management, logistics and distribution. • Conduct sales results presentation meetings for distributors at the required frequency. • Ensure product turnover by monitoring demand and identifying growth opportunities. • Propose and negotiate logistical alternatives. • Create and lead improvement projects. • Ensure that all registered customers are visited. • Regularly go into the field with the distributor’s sales team. • Suggest actions based on analysis of competitors versus Mosaic’s positioning. • Direct the Go-to-Market strategy for the region. • Monitor and position products in the field.

• Serve as the link between Mosaic and clients to identify value-added solutions and raise awareness of Mosaic's brands and strategy. • Manage the client portfolio. • Develop projects and business by preparing commercial plans and analyzing sell-out data to drive client growth. • Provide a high level of service and customer loyalty to ensure long-term relationships through excellence programs. • Monitor client processes: order management, logistics and distribution; • Conduct, at the required frequency, sales results presentations for distributors; • Ensure product turnover by tracking demand and identifying growth opportunities; • Propose and negotiate logistical alternatives; • Create and lead improvement projects; • Ensure that all registered clients are visited; • Regularly go to the field with the distributor's sales team; • Recommend actions based on competitor analysis versus Mosaic's positioning; • Direct the Go-to-Market strategy for the region; • Monitor and position products in the field.

Please Note: - You are not required to report into a Mosaic office; however, there is travel to client locations across North America required for this role (~50%) - Geographic flexibility: This position is open to candidates residing anywhere in the US. - Ten plus years of experience will be necessary at the journeyman level certification. Position Overview The Field Operations Industry Expert supports the development of work standards, safety best practices, and training programs for workers who operate and maintain the electric and/or gas assets that make up a utility company’s grid and/or pipeline networks. The position involves front-end analysis, reviewing and consulting on as-is and to-be job responsibilities, developing methods for measuring on-the-job performance, designing work processes, and developing recommendations for workforce training. The position also supports the actual design and development of training by working alongside Instructional Designers to evaluate client needs and develop suitable solutions. The Field Operations Industry Expert serves as an advisor to both our clients and to Mosaic’s internal team members to provide expertise and industry domain knowledge in support of building solutions that result in positive impacts in workforce performance. Roles and Responsibilities The responsibilities of the Field Operations Industry Expert are as follows: - Work with Mosaic project teams and client leadership to define/address personnel knowledge and skill gaps. - Leverage expertise and hands-on experience to develop task analysis, work procedures, safety standards, and other deliverables for Utility Field Operations activities. - Provide industry expertise for the creation of client future state business processes and derive the associated business outcomes. - Evaluate training materials and training effectiveness to ensure end-user needs are met, including the development and evaluation of training metrics used to track end-user performance. - Promote strong and long-term partnerships by developing a professional rapport with customers. Content Development - Work with clients to identify training requirements related to Field Operations job processes. - Partner with Mosaic’s Instructional Design Consultants to design and develop training materials and continuing education for Field Operations job roles, using a variety of instructional media. - Support clients training team to ensure that training requirements are met. Training Delivery - Collaborate with team members and other subject matter experts on training delivery to ensure that training is fit for purpose and effective. - Partner with Instructional Design team to build scenarios for computer-based practice activities and generate related data to populate the online learning environment. To respond to client and project needs effectively, roles and responsibilities will vary and may include additional responsibilities not listed. Skills and Experience - Experience as a Field Operations technical professional, trainer for field operations workers, and/or supervisor for Field Operations crews with extensive knowledge of: - The systems, tools, and safety protocols that make up the utility grid and/or pipeline complex. - Asset maintenance best practices. - Inspecting facilities for integrity and safety issues. - Following all safety regulations and company-specific safety protocols - Understanding and complying with regulatory requirements - Documenting work performed, issues encountered, and materials used - Direct experience either developing or evaluating work practices and safety procedures for compliance with regulations, industry standards, and/or best practices. - Excellent organizational skills with an ability to work on multiple projects simultaneously. - Demonstrated decision-making ability in production deadline-driven environment. - Demonstrated ability to interact professionally with diverse groups on a wide range of technical matters. - Demonstrated ability to stay current with changing technology and learning trends. - Strong teamwork, communication, and problem-solving skills. - Excellent presentation, written, and verbal communication skills. Working Relationships - Internal: Collaborates with team members for skill-sharing and problem-solving. - External: Develops trustworthy relationships with client and project stakeholders. Works independently in and navigates effectively through ambiguous and political client environments. Education - Bachelor of Science degree in Engineering, or equivalent experience. - Utility Worker “Journeyman” level certification with ten (10) or more years of hands-on experience or equivalent work history. Additionally, experience as a crew leader, supervisor, or superintendent is preferred. At Mosaic, we are invested in our people and are proud to offer a competitive total compensation package. Compensation decisions are made based on a variety of factors, including but not limited to relevant skills, consulting experience, education and training, demonstrated competencies, geographic location, and other business and organizational needs. The salary range listed reflects a good faith estimate of the compensation for this role at the time of posting. A reasonable national base salary range for this position is $140,000.00 - 190,000.00 USD annually, and compensation decisions are dependent on the facts and circumstances of each case. This position is eligible to participate in a bonus program of up to 10% of annual compensation, subject to individual and organizational performance. In addition to salary and bonus eligibility, Mosaic offers a comprehensive benefits package, including health and wellness benefits, a Flexible Time Off program, paid holidays, a discretionary 401(k) match, and for US based employees, participation in the Employee Stock Ownership Plan (ESOP). We regularly review our compensation practices to ensure they remain competitive, compliant, and aligned with our values. Additional details on Mosaic’s benefit package can be found at the following LINK. Location Nationwide, Washington (Hybrid) Department Utility Operations Employment Type Full-Time Minimum Experience Experienced

The Project Manager (PM) is responsible for delivering projects on time, on budget, and within defined scope to meet the client’s stated business objectives. In partnership with project leadership, the PM is accountable for the overall quality of deliverables, project health, and day-to-day client engagement. Partner with the Strategic Advisor to develop working knowledge of the client’s operations, processes, financial drivers, and business objectives. Monitor alignment between project performance and client operational/financial drivers. Identify risks, issues, and business impacts and recommend mitigation strategies. Realign work plans and project cadence as client business needs evolve. Gain familiarity with industry dynamics that may impact project execution. Serve as primary day-to-day point of contact for the client. Facilitate client status meetings and provide accurate, timely reporting. Develop and execute communication and escalation plans. Manage relationships with client stakeholders, third-party vendors, and internal leadership. Communicate difficult or sensitive information tactfully and professionally. Build trust and maintain strong external relationships in varying and ambiguous client environments. Define deliverables, milestones, co-dependencies, resource plans, and level of effort. Manage project execution in alignment with scope, schedule, and budget. Establish and monitor project health indicators. Partner with Project Controller (as appropriate) to maintain weekly internal and client-facing reports. Use project metrics to identify process improvements and drive informed decision-making. Complete project closeout activities, including lessons learned and ensuring readiness for invoicing. Ensure proper documentation management, version control, naming conventions, and archiving of project materials. Utilize Microsoft Project to forecast and manage project resources and logistics. Prepare presentations and reports using Microsoft Excel, Word, PowerPoint, and Visio. Design templates and troubleshoot formatting/design issues as needed. Maintain structured project team sites to ensure documentation integrity.