• Provide on-call support, including after-hours support, for team and customers following the Franciscan Alliance support model • Collect information regarding potential system enhancement needs • Troubleshoot and repair customer-reported application problems • Work with vendors in implementing, upgrading, supporting and troubleshooting applications • Follow organizational practices for incident, change and requests management • Act as a Franciscan Alliance applications expert to assist with the creation of training programs • Research, analyze, and present information regarding potential system enhancement needs • Document and build workflow, standards, and business processes to facilitate knowledge sharing within and across teams • Facilitate business user discussions to identify the requirements for Franciscan Alliance applications functionality and workflow • Maintain and configure the application parameters to ensure Franciscan Alliance applications function according to customers’ specifications

Role Description Responsible for successful set-up and implementation of EPIC software and subsequent upgrades relative to billing and claims. Analyzes user requirements, procedures, and problems in order to automate or modify existing systems. Carries out all duties while maintaining compliance and confidentiality and promoting the mission and philosophy of the organization. - Creation and maintenance of Epic Master Files as assigned, including builds, tests and debugging. - Identifies potential system problems and training opportunities related to Epic. - Assists in testing for monthly updates and annual release upgrades. - Consults appropriate reference materials to verify proper outcomes. - Provides guidance and advice to all levels of users within technical expertise. - Works with end users in billing and collections units to understand needs and requirements in order to recommend solutions. - Prepares and maintains documentation of new processes and workflows. - Communicates changes and updates to end-users. - Researches technology and identifies ways to automate current processes or make necessary system enhancements/changes in order to streamline processes. - Builds, tests, troubleshoots, and maintains software. - Adheres to all company policies, including but not limited to, OSHA, HIPAA, compliance and Code of Conduct. - Regular and dependable attendance. - Follows the core competencies set forth by the Company, which are available for review on CMSweb. Qualifications - High school diploma or GED. - Five (5) or more years of related work experience. - Knowledge of CMS/ARC clinic operations and billing & collections functions and how they interrelate (preferred). - Experience with Epic billing and registration modules (preferred). - Must become Proficient or Certified in Epic Resolute, Prelude or related module approved by Management within 12 months of employment. Requirements - Ability to work independently, with minimal supervision. - Strong computer skills (proficiency in Microsoft Word and Excel). - Excellent customer service skills. - Excellent interpersonal & problem solving skills. - Ability to work in a team environment. - Strong analytical and problem solving skills. - Ability to engage others, listen and adapt response to meet others’ needs. - Ability to align own actions with those of other team members committed to common goals. - Excellent verbal and written communication skills. - Ability to manage competing priorities. - Ability to perform job duties in a professional manner at all times. - Ability to understand, recall, and communicate factual information. - Ability to organize thoughts and ideas into understandable terminology. - Ability to apply common sense in performing job. - In-depth knowledge of CMS/ARC clinic operations and billing & collections functions and how they interrelate. - In-depth knowledge of Billing and Collections in either a clinic or ambulatory setting. Work Schedule Monday through Friday from 8am to 5pm.

What You'll Do: - Collaborate with business teams and stakeholders to analyse, improve, and automate company processes - Elicit, gather, and document requirements, translating them into clear functional specifications - Develop and maintain user stories, use cases, process flows, and activity diagrams to ensure shared understanding - Assess the business impact of technical decisions and verify alignment with strategic goals - Collaborate with the team and stakeholders to shape the product roadmap and prioritize features - Provide guidance and clarification to development teams throughout the delivery lifecycle - Support quality assurance efforts by reviewing test cases and assisting with validation - Contribute to testing strategies for automation and non-functional requirements - Act as a triage expert for incoming requests, bugs, and improvement opportunities - Resolve technical issues and remove cross-functional blockers as they arise - Manage projects with defined milestones and deliverables, ensuring progress and risks are communicated effectively - Create documentation and training materials for end users to support new functionality adoption

Title: Adjunct Faculty - Game Business and Esports (Remote-FL) Location: Winter Park United States Part time Job Description: If you're looking for the chance to learn, grow, and make a contribution to the community, look at employment opportunities with Full Sail University. You'll find your choice of career opportunities, great benefits, an environment that welcomes and values creativity, and a work experience that is both challenging and rewarding! The Game Business and Esports BS program is seeking faculty to teach courses in game business. Topics range from the study of business monetization and operations, digital engagement, events, and community interactions. Students will learn to connect consumers to brands, generate revenue for businesses, and host events for various audiences. This position is part time working no more than 20 hours per week, on-campus OR online, and must be a resident in the state of Florida. Essential Duties and Responsibilities: - Create an environment of learning through effective teaching skills, maintain a student-centered focus, and update the curriculum to keep current and relevant to industry standards. - Utilize a variety of teaching strategies and encourage active learning. - Create learning activities, including assignments, tests, quizzes, and labs, and assess student outcomes in a timely manner through effective assessment and constructive feedback to students to support the learning process. - Perform lectures for campus courses, and hold scheduled virtual course meetings for online courses. Teaching will be conducted through on-campus and online delivery. - Interact positively with diverse student populations; provide all students with equal opportunities for learning. - Demonstrate a commitment to the industry, and maintain knowledge and skill relevancy through continuing education as defined in the faculty development plan. Other Responsibilities: - Adheres to the policies and procedures of Full Sail University - Maintains strict confidentiality of student and company information - Demonstrates a strong commitment to the mission and values of the organization - Adheres to company attendance standards - Performs other duties as assigned Supervisory Responsibilities: n/a Competencies: - Strong organizational, analytical, and interpersonal skills - Exceptional written and verbal communication skills, including proofreading and editing for grammar and punctuation - Detail oriented - Ability to multi-task while working independently and collaboratively with other teachers and university staff - Ability to interact professionally and constructively with students and staff at all levels in an immersive, fast paced environment Education and/or Experience: The ideal candidate must have a minimum of four (4) years related and verifiable work experience and required to hold a Bachelor's or Master's (preferred), in digital media, marketing, business, broadcast production, management, etc. from an accredited college or university. Certificates, Licenses, Registrations: - None. Skills: - Experience in game business and operations - Knowledge of game product lifecycle - Experience with gaming cultures - Proficiency in event production - Proficiency using software programs such as MS Word, Excel, Keynote/PowerPoint and Outlook - Project Management - Proficiency in online learning, specifically ability to navigate, populate, manage, and assess materials in a learning management system - Ability to provide useful feedback Environmental Factors/Physical Demands: Work is performed in an office and classroom environment. While performing the duties of this job, the employee is regularly required to have the ability to maintain active student and employee communication; access, input and retrieve information from the computer system. May be subject to; bending, reaching, kneeling, stooping and lifting up to thirty (30) pounds. Full Sail is an Equal Opportunity Employer.