Austin Regional Clinic: ARC

Role Description Responsible for successful set-up and implementation of EPIC software and subsequent upgrades relative to billing and claims. Analyzes user requirements, procedures, and problems in order to automate or modify existing systems. Carries out all duties while maintaining compliance and confidentiality and promoting the mission and philosophy of the organization. - Creation and maintenance of Epic Master Files as assigned, including builds, tests and debugging. - Identifies potential system problems and training opportunities related to Epic. - Assists in testing for monthly updates and annual release upgrades. - Consults appropriate reference materials to verify proper outcomes. - Provides guidance and advice to all levels of users within technical expertise. - Works with end users in billing and collections units to understand needs and requirements in order to recommend solutions. - Prepares and maintains documentation of new processes and workflows. - Communicates changes and updates to end-users. - Researches technology and identifies ways to automate current processes or make necessary system enhancements/changes in order to streamline processes. - Builds, tests, troubleshoots, and maintains software. - Adheres to all company policies, including but not limited to, OSHA, HIPAA, compliance and Code of Conduct. - Regular and dependable attendance. - Follows the core competencies set forth by the Company, which are available for review on CMSweb. Qualifications - High school diploma or GED. - Five (5) or more years of related work experience. - Knowledge of CMS/ARC clinic operations and billing & collections functions and how they interrelate (preferred). - Experience with Epic billing and registration modules (preferred). - Must become Proficient or Certified in Epic Resolute, Prelude or related module approved by Management within 12 months of employment. Requirements - Ability to work independently, with minimal supervision. - Strong computer skills (proficiency in Microsoft Word and Excel). - Excellent customer service skills. - Excellent interpersonal & problem solving skills. - Ability to work in a team environment. - Strong analytical and problem solving skills. - Ability to engage others, listen and adapt response to meet others’ needs. - Ability to align own actions with those of other team members committed to common goals. - Excellent verbal and written communication skills. - Ability to manage competing priorities. - Ability to perform job duties in a professional manner at all times. - Ability to understand, recall, and communicate factual information. - Ability to organize thoughts and ideas into understandable terminology. - Ability to apply common sense in performing job. - In-depth knowledge of CMS/ARC clinic operations and billing & collections functions and how they interrelate. - In-depth knowledge of Billing and Collections in either a clinic or ambulatory setting. Work Schedule Monday through Friday from 8am to 5pm.

ABOUT AUSTIN REGIONAL CLINIC: Austin Regional Clinic has been voted a top Central Texas employer by our employees for over 15 years! We are one of central Texas’ largest professional medical groups with 35+ locations and we are continuing to grow. We offer the following benefits to eligible team members: Medical, Dental, Vision, Flexible Spending Accounts, PTO, 401(k), EAP, Life Insurance, Long Term Disability, Tuition Reimbursement, Child Care Assistance, Health & Fitness, Sick Child Care Assistance, Development and more. For additional information visit https://www.austinregionalclinic.com/careers/ PURPOSE Under general supervision, serves as an initial point of contact in appointments. Books patient appointments utilizing computer. Carries out all duties while maintaining compliance and confidentiality and promoting the mission and philosophy of the organization. ESSENTIAL FUNCTIONS - Works in appointments and is responsible for booking patient appointments utilizing computer system. When booking appointments, also confirms and/or makes any changes to demographic information and notifies patient of account balance. - Adheres to scheduling protocols for multiple locations and specialties. - Verifies insurance eligibility by using online resources, Medifax, etc. - Screens and directs incoming calls as needed. - Confirms in advance patient appointments. - Runs reschedule reports and books rescheduled appointments as necessary. Ensures report is accurate and current. - Verifies scheduling accuracy of MyChart appointments. - Books follow up appointments. - Adheres to all company policies, including but not limited to, OSHA, HIPAA, compliance and Code of Conduct. - Works holiday shift(s) as required by Company policy. - Regular and dependable attendance. - Follows the core competencies set forth by the Company, which are available for review on CMSweb. OTHER DUTIES AND RESPONSIBILITIES - Runs wait list report and distributes as directed. - Performs other duties as assigned. QUALIFICATIONS Education and Experience Required: High school diploma or GED. Experience using a PC in a Windows environment. Preferred: Experience working in a medical setting. Experience working in customer service. Bilingual English/Spanish. Knowledge, Skills and Abilities - Excellent verbal and written documentation and communication skills. - Knowledge of medical terminology. - Excellent interpersonal and problem solve skills. - Ability to manage competing priorities. - Ability to align own actions with those of other team members committed to common goals. - Excellent customer service skills. - Excellent computer and keyboarding skills, including familiarity with Windows. - Ability to work in a team environment. - Ability to engage others, listen and adapt response to meet others’ needs. - Ability to perform job duties in a professional manner at all times. - Ability to understand, recall, and communicate, factual information. - Ability to understand, recall, and apply oral and/or written instructions or other information. - Ability to organize thoughts and ideas into understandable terminology. Work Schedule: Monday - Friday 8AM - 5PM. Remote Opportunity once in person training is completed.

Role Description Under general supervision, provides routine nursing care via telephone within the limits of nursing knowledge, education, licensure, experience and ethical, legal standards of care. Carries out all duties while maintaining compliance and confidentiality and promoting the mission and philosophy of the organization. - Assesses and prioritizes medical needs via telephone and directs patients to appropriate and necessary care. - Guides evaluation including instructing patient/caller how to evaluate normal/abnormal symptoms, effectiveness of treatment and when to call back. - Documents symptoms/complaints, nursing assessment, advice and patient/caller response. - Follows policies, procedures, and protocols to ensure consistency and departmental effectiveness as well as improve health care outcomes of patients/callers and their access to appropriate health care. - Collects data and makes assessments, develops a working diagnosis, determines interventions and disposition per guidelines. - Demonstrates best practices and quality care. - Assesses the physical, social, and emotional needs of patients and families. - Teaches and counsels patients and families concerning health assessment and care including prevention of disease and health maintenance. - Accurately and completely reports and documents status, care rendered, response to care, provider orders, contacts with patient and/or other healthcare providers. - Accurately and completely performs patient follow-up activities including laboratory results and diagnostics, appointments, referrals, medications, and call backs. - Able to assist in the ordering/re-ordering of prescriptions within the guidelines of the company protocol. - Adheres to all company policies, including but not limited to, OSHA, HIPAA, compliance and Code of Conduct. - Regular and dependable attendance. - Follows the core competencies set forth by the Company, which are available for review on CMSweb. - Works holiday shift(s) as required by Company policy. - Participates in the orientation of new employees. - Performs other duties as assigned. Qualifications - High school diploma or equivalent. - Graduation from an accredited school of vocational nursing. - Previous experience in an ambulatory or acute care setting preferred. - Two (2) or more years of clinical experience preferred (within the last five (5) years). - Experience working in the related specialty preferred. - Telephone triage experience preferred. - Previous experience in an ambulatory, hospital, or home health setting preferred. - Bilingual in English and Spanish preferred. - Current licensure as a Licensed Vocational Nurse (LVN) in the State of Texas. - Required to maintain a current vocational nursing license during employment. Requirements - Ability to utilize computer software and associated programs to triage and send reports to appropriate agencies or clinics. - Ability to use nursing judgment as an adjunct to the computer Software Program to reach appropriate dispositions and care advice. - Ability to respond appropriately to emergency situations. - Ability to apply nursing principles, practices and techniques. - Ability to exercise initiative and judgment in selecting proper treatment. - Ability to engage others, listen and adapt response to meet others’ needs. - Ability to align own actions with those of other team members committed to common goals. - Excellent computer and keyboarding skills, including familiarity with Windows. - Excellent verbal and written communication skills. - Ability to manage competing priorities. - Ability to perform job duties in a professional manner at all times. - Ability to understand, recall, and communicate factual information. - Ability to understand, recall, and apply oral and/or written instructions or other information. - Ability to organize thoughts and ideas into understandable terminology. - Ability to apply common sense in performing job. - Ability to understand and follow instructions and guidelines. - Knowledge of all activities associated with the delivery of quality nursing practices and duties assigned to this role. - Skill in nursing practices within the scope of responsibilities assigned to this role. - Skill in organization and efficiency. - Excellent customer service skills. - Excellent interpersonal & problem-solving skills. - Ability to manage multiple nursing activities simultaneously with frequent interruptions in a fast-paced environment. - Ability to have excellent attention to detail. - Ability to work in a team environment. Work Schedule Monday-Friday from 8:00am to 5:00pm. Work Location Training and orientation at our Administrative facility. Work-from-home opportunities after ~90 days. Must reside in Texas and be willing to attend on-site training and occasional in-person department meetings in Austin, TX.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Under general supervision, provides routine nursing care via telephone within the limits of nursing knowledge, education, licensure, experience and ethical, legal standards of care. Carries out all duties while maintaining compliance and confidentiality and promoting the mission and philosophy of the organization. - Assesses and prioritizes medical needs via telephone and directs patients to appropriate and necessary care. - Calls pharmacy with prescription refills as prescribed by and under the direction of the physician. - Guides evaluation including instructing patient/caller how to evaluate normal/abnormal symptoms, effectiveness of treatment and when to call back. - Documents symptoms/complaints, nursing assessment, advice and patient/caller response. - Follows policies, procedures, and protocols to ensure consistency and departmental effectiveness as well as improve health care outcomes of patients/callers and their access to appropriate health care. - Collects data and makes assessments, develops a working diagnosis, determines interventions and disposition per guidelines. - Demonstrates best practices and quality care. - Assesses the physical, social, and emotional needs of patients and families. - Teaches and counsels patients and families concerning health assessment and care including prevention of disease and health maintenance. - Accurately and completely reports and documents status, care rendered, response to care, provider orders, contacts with patient and/or other healthcare providers. - Accurately and completely performs patient follow-up activities including laboratory results and diagnostics, appointments, referrals, medications, and call backs. - Participates in orienting, training, and guiding team members. - Adheres to all company policies, including but not limited to, OSHA, HIPAA, compliance and Code of Conduct. - Regular and dependable attendance due to teamwork, face to face interaction with patients and/or working with equipment. - Follows the core competencies set forth by the Company, which are available for review on CMSweb. - Works holiday shift(s) as required by Company policy. Qualifications - High school diploma or equivalent. - Graduation from an accredited school of nursing. - One (1) or more years of RN experience or one (1) or more years of nursing experience working in triage. - Preferred: Telephone triage experience. - Previous experience in an ambulatory, hospital, or home health setting. - Bilingual in English and Spanish. Requirements - Knowledge of all activities associated with the delivery of quality nursing practices and duties assigned to this role. - Skill in nursing practices within the scope of responsibilities assigned to this role. - Skill in organization and efficiency. - Ability to manage multiple nursing activities simultaneously with frequent interruptions in a fast-paced environment. - Ability to have excellent attention to detail. - Ability to utilize computer software and associated programs to triage and send reports to appropriate agencies or clinics. - Ability to use nursing judgment as an adjunct to the computer Software Program to reach appropriate dispositions and care advice. - Ability to respond appropriately to emergency situations. - Ability to apply nursing principles, practices and techniques. - Ability to exercise initiative and judgment in selecting proper treatment. - Ability to engage others, listen and adapt response to meet others’ needs. - Ability to align own actions with those of other team members committed to common goals. - Ability to demonstrate personal responsibility and accountability and reflect a positive image in dress and demeanor. - Skill at finding and providing solutions that are customized to meet customers’ needs and concerns. - Ability to apply standardized processes appropriately; continuously improving processes. - Ability to collaborate with other groups and departments to reach common goals. - Ability to continuously adapt and contribute to meet growth and market needs of the company and own career. - Ability to demonstrate functional capabilities in areas related to job roles; continuously seek to advance knowledge. - Ability to readily learn and apply information technology applications and take responsibility for updating skills. - Excellent computer and keyboarding skills, including familiarity with Windows. - Excellent verbal and written communication skills. - Ability to manage competing priorities. - Ability to perform job duties in a professional manner at all times. - Ability to understand, recall, and communicate factual information. - Ability to understand, recall, and apply oral and/or written instructions or other information. - Ability to organize thoughts and ideas into understandable terminology. - Ability to apply common sense in performing job. - Ability to understand and follow instructions and guidelines. Benefits - Medical - Dental - Vision - Flexible Spending Accounts - PTO - 401(k) - EAP - Life Insurance - Long Term Disability - Tuition Reimbursement - Child Care Assistance - Health & Fitness - Sick Child Care Assistance - Development and more. Company Description Austin Regional Clinic has been voted a top Central Texas employer by our employees for over 15 years! We are one of central Texas’ largest professional medical groups with 35+ locations and we are continuing to grow.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Under supervision of the Centralized Authorization and Referrals Supervisor, supports patient care in an inbound high volume call center environment seeking to provide a positive experience for each call. Answers incoming phone calls related to authorization and referrals and assists in the coordination of care for patients that are referred to a specialist and/or other services. Acts as a resource for patients and staff with authorization and/or referral related questions/problems requiring resolution. Carries out all duties while maintaining compliance, confidentiality, and promoting the mission and philosophy of the organization. Essential Functions - Answers incoming phone calls related to authorizations and referrals, adhering to schedule with assigned breaks and lunches. - Maintains basic understanding of insurance authorization and/or referral requirements. - Understands and communicates important authorization and/or referral information to patient and/or specialist in a timely manner. - Responsible for coordinating medical record information for transmission to specialist’s office. - Responsible for creating authorization and referral requests as needed. - Coordinates with Primary Care Offices and Specialty offices as needed. - Works efficiently with all departments to promote teamwork within the organization. - Attends Authorization & Referral Meeting regularly. - Informs management of any issues causing a delay in process. - Adheres to all company policies, including but not limited to, OSHA, HIPAA, compliance and Code of Conduct. - Regular and dependable attendance. - Follows the core competencies set forth by the Company, which are available for review on CMSweb. Other Duties and Responsibilities - Involvement in organizational development through meeting attendance and committee involvement. - Responsibilities occasionally may require an adjusted work schedule, overtime, and evening/weekend hours in order to meet deadlines. - Performs other duties as assigned. Qualifications - Required: High school diploma or equivalent. Six (6) months or more experience working in the office of a healthcare related facility. - Preferred: Previous experience in insurance authorizations. Previous experience in a high volume customer service environment and/or experience with Avaya phone system a plus. Knowledge, Skills and Abilities - Strong knowledge in business office functions and ability to serve as a resource to staff. - Knowledge of medical insurance. - Knowledge of medical terminology. - Strong communication and interpersonal skills. - Excellent computer and keyboarding skills, including familiarity with Windows and Adobe products. - Excellent verbal and written communication skills. - Ability to adhere to an assigned schedule with little deviation. - Manual dexterity and sitting is required in carrying out position. - Ability to provide excellent customer service. - Ability to troubleshoot basic system issues. - Ability to analyze problems, make decisions, and manage conflict. - Ability to engage others, listen and adapt response to meet others’ needs. - Ability to align own actions with those of other team members committed to common goals. - Ability to manage competing priorities. - Ability to perform job duties in a professional manner at all times. - Ability to understand, recall, and communicate, factual information. - Ability to understand, recall, and apply oral and/or written instructions or other information. - Ability to organize thoughts and ideas into understandable terminology. - Ability to apply common sense in performing job. Work Schedule Monday - Friday 8AM - 5PM. Remote Opportunity once in person training is completed.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Under general supervision, provides routine nursing care via telephone within the limits of nursing knowledge, education, licensure, experience and ethical, legal standards of care. Carries out all duties while maintaining compliance and confidentiality and promoting the mission and philosophy of the organization. - Assesses and prioritizes medical needs via telephone and directs patients to appropriate and necessary care. - Guides evaluation including instructing patient/caller how to evaluate normal/abnormal symptoms, effectiveness of treatment and when to call back. - Documents symptoms/complaints, nursing assessment, advice and patient/caller response. - Follows policies, procedures, and protocols to ensure consistency and departmental effectiveness as well as improve health care outcomes of patients/callers and their access to appropriate health care. - Collects data and makes assessments, develops a working diagnosis, determines interventions and disposition per guidelines. - Demonstrates best practices and quality care. - Assesses the physical, social, and emotional needs of patients and families. - Teaches and counsels patients and families concerning health assessment and care including prevention of disease and health maintenance. - Accurately and completely reports and documents status, care rendered, response to care, provider orders, contacts with patient and/or other healthcare providers. - Accurately and completely performs patient follow-up activities including laboratory results and diagnostics, appointments, referrals, medications, and call backs. - Able to assist in the ordering/re-ordering of prescriptions within the guidelines of the company protocol. - Adheres to all company policies, including but not limited to, OSHA, HIPAA, compliance and Code of Conduct. - Regular and dependable attendance. - Follows the core competencies set forth by the Company, which are available for review on CMSweb. - Works holiday shift(s) as required by Company policy. - Participates in the orientation of new employees. - Performs other duties as assigned. Qualifications - High school diploma or equivalent. - Graduation from an accredited school of vocational nursing. - Previous experience in an ambulatory or acute care setting preferred. - Two (2) or more years of clinical experience preferred (within the last five (5) years). - Experience working in the related specialty preferred. - Telephone triage experience preferred. - Previous experience in an ambulatory, hospital, or home health setting preferred. - Bilingual in English and Spanish preferred. - Current licensure as a Licensed Vocational Nurse (LVN) in the State of Texas. - Required to maintain a current vocational nursing license during employment. Requirements - Ability to utilize computer software and associated programs to triage and send reports to appropriate agencies or clinics. - Ability to use nursing judgment as an adjunct to the computer Software Program to reach appropriate dispositions and care advice. - Ability to respond appropriately to emergency situations. - Ability to apply nursing principles, practices and techniques. - Ability to exercise initiative and judgment in selecting proper treatment. - Ability to engage others, listen and adapt response to meet others’ needs. - Ability to align own actions with those of other team members committed to common goals. - Excellent computer and keyboarding skills, including familiarity with Windows. - Excellent verbal and written communication skills. - Ability to manage competing priorities. - Ability to perform job duties in a professional manner at all times. - Ability to understand, recall, and communicate factual information. - Ability to understand, recall, and apply oral and/or written instructions or other information. - Ability to organize thoughts and ideas into understandable terminology. - Ability to apply common sense in performing job. - Ability to understand and follow instructions and guidelines. - Knowledge of all activities associated with the delivery of quality nursing practices and duties assigned to this role. - Skill in nursing practices within the scope of responsibilities assigned to this role. - Skill in organization and efficiency. - Excellent customer service skills. - Excellent interpersonal & problem solving skills. - Ability to manage multiple nursing activities simultaneously with frequent interruptions in a fast-paced environment. - Ability to have excellent attention to detail. - Ability to work in a team environment. Work Schedule Monday-Friday from 8:30am to 5:30pm. Work Location Training and orientation at our Administrative facility. Work-from-home opportunities after ~90 days. Must reside in Texas and be willing to attend on-site training and occasional in-person department meetings in Austin, TX.