Title: IT Support Analyst Location: San Francisco United States Job Description: Backed by leading Silicon Valley investors, Peregrine helps public safety organizations, state and local and governments, federal agencies, and private-sector institutions address society's challenges with unprecedented speed and accuracy. Our AI-enabled platform turns siloed and disconnected data into operational intelligence - instantly surfacing mission-critical information to empower better, faster decisions that improve outcomes at every touchpoint. Today Peregrine supports hundreds of customers across 30+ states and two countries, serving more than 125 million people - and we're amplifying our impact as we expand into the enterprise and internationally.  About the Role Peregrine Technologies is seeking an IT Support Analyst to join our growing IT team. In this role, you will serve as the frontline resource for day-to-day technical support, troubleshooting, and systems administration across the organization. You will assist end users with technical issues, help manage IT infrastructure, and ensure the smooth operation of core systems and applications. The IT Support Analyst will work closely with the Senior IT Engineer and IT Manager to resolve escalated issues and contribute to ongoing system improvements. What you'll do: - Provide Front Line support and escalate as appropriate - Support users on both macOS and Windows laptops, including initial provisioning, software installation, user configuration, and troubleshooting. - Administer and support Okta and JumpCloud, including user and group management, MFA configuration, and access provisioning for integrated applications. - Administer the Office 365 Suite, including Exchange, Outlook, SharePoint, OneDrive, and Teams. - Support device provisioning and management using platforms like JumpCloud, Jamf, and Intune. - Configure and support A/V conference room platforms (Zoom Room, Microsoft Teams, Logitech, etc.) to ensure reliable meeting experiences. - Assist with networking configuration, installation, and maintenance. - Collaborate with IT team members on projects, contributing as a key technical resource. - Document solutions and contribute to the internal IT knowledge base. - Provide responsive support to both onsite and remote users to ensure consistent IT service delivery across all locations.   What we look for: - 4-6 years of IT support experience in a business environment. - Hands-on with macOS and Windows 10/11 laptops. - Proficiency with modern cloud MDM platforms (Okta, Jamf, Intune). - Strong knowledge of Microsoft 365 (Outlook, OneDrive, SharePoint, Teams), Slack, and Notion. - Experience supporting remote users with Zoom, remote desktop tools, and screen sharing. - Strong problem-solving skills, customer service mindset, and excellent communication. - Experience with IAM tasks (account provisioning, password resets, MFA setup). - Experience supporting a hybrid workforce (onsite + remote). - Familiarity with SaaS/cloud-first environments (minimal local server/network infrastructure). - Prior use of IT ticketing systems (Notion, FreshService). - Understanding of endpoint security, encryption, and MFA best practices. - Ability to work onsite up to 4 days per week in San Francisco   Salary Range: $115,000 - $150,000, Annually + Benefits + Equity (if applicable) + Bonus (if applicable) Actual compensation is influenced by a wide array of factors, including but not limited to skill set, level of experience, certifications or licenses, and specific work location. Information on the benefits offered is here. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Peregrine Technologies is committed to creating an inclusive environment for all employees. We celebrate diversity and are a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

• Interviews uninsured/under-insured patients to determine eligibility for a state Medicaid benefit or location Financial Assistance program. • Assists with application processes to facilitate accurate and appropriate submissions. • Follows-up on submitted applications to ensure timely billing or adjustment processing. • Reviewing all referred uninsured/under-insured patients for program eligibility opportunities, initializing and coordinating the application process to facilitate accurate and appropriate submissions. • Effectively communicating with the patient to obtain documents that must accompany the application. • Following submitted applications to determination point, updating applicable insurance information and ensuring timely billing or adjustment posting. • Documenting all relevant actions and communication steps in assigned patient accounting systems. • Maintaining working knowledge of all state and federal program requirements; shares information with colleagues and supervisors. • Developing and maintaining proactive working relationship with county/state/federal Medicaid caseworker partners, working collaboratively with other revenue cycle departments and associates.

• Point of contact for diverse user groups and a wide range of IT topics • Receive, process and resolve incoming support requests and tickets • Classify and prioritize support requests for efficient handling • Ensure the fastest possible restoration of PC workstation functionality • Provide competent support and advice to users on IT-related questions and challenges • Perform troubleshooting and systematic fault analysis • Carefully document all actions taken and support activities

Role Description Ce poste s’adresse à un technicien expérimenté souhaitant évoluer vers un rôle à fort niveau d’autonomie et de complexité. Nous recherchons une personne orientée client, capable de collaborer efficacement en équipe et d’évoluer dans un environnement dynamique. Dans un premier temps, la personne contribuera principalement aux activités de support technique, tout en développant une compréhension approfondie des environnements et des solutions clients. La personne peut travailler à distance ou se rapporter à l’un des bureaux de PG Solutions Inc., soit à Rimouski ou Québec. Tâches et responsabilités : - Analyser les requêtes, tenir compte du degré d'urgence et de la complexité, traiter ou transmettre à l’équipe ayant l'expertise nécessaire; - Offrir le support logiciel et technique en visant une résolution efficace et durable des problématiques du client; - Effectuer des installations et des configurations logicielles à distance; - Diagnostiquer et régler des problèmes reliés aux logiciels ou aux environnements informatiques du client et/ou en hébergement; - Accompagner les clients dans l’utilisation optimale des solutions et des technologies offertes par PG Solutions; - Contribuer à l’amélioration continue des pratiques de support, de la documentation et des outils utilisés au sein de l’équipe. Qualifications - Expérience concrète en support d’environnements informatiques, avec une bonne capacité à diagnostiquer et résoudre des problématiques techniques variées : - Windows server - Windows 10/11 - Linux server - Maîtrise des concepts de réseautique et des technologies Internet - Compréhension des concepts d'engins de base de données (SQL, Oracle) - Capacité à apprendre rapidement et à approfondir ses connaissances dans différentes technologies selon les besoins; - Autonomie, sens de l’analyse et gestion efficace des priorités; - Intérêt marqué et ouverture à intégrer des outils d’intelligence artificielle dans son travail quotidien. - Avoir obtenu un diplôme dans une formation pertinente dans le domaine du soutien informatique. Requirements - Bilinguisme (Anglais, Français); - Expérience de 3 à 5 ans comme technicien en soutien informatique; - Connaissances du secteur public dans le domaine municipal; Benefits - Des opportunités concrètes de développement professionnel (formation, évolution interne); - Un environnement de travail dynamique favorisant la collaboration et l’autonomie; - Une assurance médicale payée par l’employeur dès le premier jour; - 3 semaines de vacances dès la première année; - 5 jours de congés personnels par année; - Un programme de REER avec participation de l’employeur; - Un programme de reconnaissance des habitudes de vie actives (prime annuelle); - Plusieurs autres avantages visant votre bien-être et votre équilibre travail-vie personnelle.