Peregrine

Title: IT Support Analyst Location: San Francisco United States Job Description: Backed by leading Silicon Valley investors, Peregrine helps public safety organizations, state and local and governments, federal agencies, and private-sector institutions address society's challenges with unprecedented speed and accuracy. Our AI-enabled platform turns siloed and disconnected data into operational intelligence - instantly surfacing mission-critical information to empower better, faster decisions that improve outcomes at every touchpoint. Today Peregrine supports hundreds of customers across 30+ states and two countries, serving more than 125 million people - and we're amplifying our impact as we expand into the enterprise and internationally.  About the Role Peregrine Technologies is seeking an IT Support Analyst to join our growing IT team. In this role, you will serve as the frontline resource for day-to-day technical support, troubleshooting, and systems administration across the organization. You will assist end users with technical issues, help manage IT infrastructure, and ensure the smooth operation of core systems and applications. The IT Support Analyst will work closely with the Senior IT Engineer and IT Manager to resolve escalated issues and contribute to ongoing system improvements. What you'll do: - Provide Front Line support and escalate as appropriate - Support users on both macOS and Windows laptops, including initial provisioning, software installation, user configuration, and troubleshooting. - Administer and support Okta and JumpCloud, including user and group management, MFA configuration, and access provisioning for integrated applications. - Administer the Office 365 Suite, including Exchange, Outlook, SharePoint, OneDrive, and Teams. - Support device provisioning and management using platforms like JumpCloud, Jamf, and Intune. - Configure and support A/V conference room platforms (Zoom Room, Microsoft Teams, Logitech, etc.) to ensure reliable meeting experiences. - Assist with networking configuration, installation, and maintenance. - Collaborate with IT team members on projects, contributing as a key technical resource. - Document solutions and contribute to the internal IT knowledge base. - Provide responsive support to both onsite and remote users to ensure consistent IT service delivery across all locations.   What we look for: - 4-6 years of IT support experience in a business environment. - Hands-on with macOS and Windows 10/11 laptops. - Proficiency with modern cloud MDM platforms (Okta, Jamf, Intune). - Strong knowledge of Microsoft 365 (Outlook, OneDrive, SharePoint, Teams), Slack, and Notion. - Experience supporting remote users with Zoom, remote desktop tools, and screen sharing. - Strong problem-solving skills, customer service mindset, and excellent communication. - Experience with IAM tasks (account provisioning, password resets, MFA setup). - Experience supporting a hybrid workforce (onsite + remote). - Familiarity with SaaS/cloud-first environments (minimal local server/network infrastructure). - Prior use of IT ticketing systems (Notion, FreshService). - Understanding of endpoint security, encryption, and MFA best practices. - Ability to work onsite up to 4 days per week in San Francisco   Salary Range: $115,000 - $150,000, Annually + Benefits + Equity (if applicable) + Bonus (if applicable) Actual compensation is influenced by a wide array of factors, including but not limited to skill set, level of experience, certifications or licenses, and specific work location. Information on the benefits offered is here. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Peregrine Technologies is committed to creating an inclusive environment for all employees. We celebrate diversity and are a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Title: Major Client Advocate, Bay Area Location: San Francisco United States Job Description: Backed by leading Silicon Valley investors, Peregrine helps public safety organizations, state and local and governments, federal agencies, and private-sector institutions address society's challenges with unprecedented speed and accuracy. Our AI-enabled platform turns siloed and disconnected data into operational intelligence - instantly surfacing mission-critical information to empower better, faster decisions that improve outcomes at every touchpoint. Today Peregrine supports hundreds of customers across 30+ states and two countries, serving more than 125 million people - and we're amplifying our impact as we expand into the enterprise and internationally. We are looking for a Client Advocate to own all customer relationships throughout the contract. You'll be the primary interface between our customers and our team, representing the voice of the customer to our engineers and supporting the customer with new updates, workflows, and features to the platform. This involves interpreting multiple and complex data sources to ensure all users are working in Peregrine to the best of their ability, including dashboards, metrics, and onsite visits to build deep relationships with all agency stakeholders. The Role For our largest and most strategic deployments, adoption and measurable operational outcomes are your top priority. As a Major Client Advocate, you take end-to-end ownership of complex customer relationships - ensuring Peregrine delivers real, defensible impact at the executive level.You operate as the primary partner to senior agency leaders, translating technical delivery into sustained adoption, expansion, and long-term value. You are comfortable navigating ambiguity, structuring work across large organizations, and driving progress across internal and external stakeholders. This role is critical to protecting and growing Peregrine's most important accounts. The right candidate is structured, accountable, strategically minded, and deeply committed to owning outcomes - not just activity. Position is based remotely, but must be in the SF Bay Area for frequent travel across to our Bay Area customers. About You - You thrive in complex environments and enjoy taking full ownership of high-impact customer relationships - You are confident working with command staff, executives, and technical stakeholders alike - You bring structure to ambiguity and know how to align competing priorities toward a clear outcome - You are disciplined in tracking adoption, usage, and success criteria to protect renewals and drive expansion - You are calm under pressure and comfortable leading cross-functional teams without direct authority - You care deeply about delivering real operational value - not just checking boxes What We Look For - 5 to 7 years of experience owning enterprise deployments, implementations, or strategic accounts - Experience working in large, regulated, public-sector, or mission-critical environments - Proven ability to drive adoption and measurable outcomes beyond initial go-live - Strong executive presence and stakeholder management skills - Comfort managing scope, risk, and complex cross-functional coordination - Technical fluency sufficient to partner credibly with IT, Product, and Deployment teams - Experience supporting renewals and identifying expansion opportunities - Experience in public safety, government, or compliance-heavy environments is strongly preferred. - Ability to travel ~60% of the time across the Bay Area Salary Range: $125,000 - $160,000 Annually + Benefits + Equity (if applicable) + Bonus (if applicable) Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific work location. Information on the benefits offered is here. Peregrine Technologies is committed to creating an inclusive environment for all employees. We celebrate diversity and are a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

• Are you energized by relationship-building, onsite engagement, and the mission of transforming law enforcement through modern technology? As an Associate Account Executive at Peregrine, you'll drive pipeline creation and lead generation through in-person events and field engagement, playing a vital supporting role in Peregrine's expansion across the Western U.S. • Represent Peregrine at onsite events, demos, conferences, and agency meetings across the West region, including lead generation follow-up • Identify, build, and nurture early-stage relationships with law enforcement agencies • Generate qualified leads and book onsite discovery and demo meetings in collaboration with Senior AEs and sales leadership • Maintain activity metrics for pipeline generation tied to in-person engagements, including follow-up tracking and demo scheduling • Tailor the Peregrine value proposition to the specific challenges of law enforcement agencies and District Attorney's Offices • Partner with our Customer Advocacy team to build Peregrines regional footprint in the criminal justice ecosystem • Coordinate internally with pre-sales, marketing, and deployment teams to ensure smooth onboarding for small agency customers • Maintain accurate records of pipeline activity, meetings set, and opportunities progressed in CRM • Partner with Senior AEs to route mid and large-size qualified leads for ongoing sales development, assisting through various stages of the sales cycle as needed • Provided territory insights on event effectiveness, regional trends, and lead conversion metrics

Title: Field Marketer Location: San Francisco United States Job Description: Backed by leading Silicon Valley investors, Peregrine helps public safety organizations, state and local and governments, federal agencies, and private-sector institutions address society's challenges with unprecedented speed and accuracy. Our AI-enabled platform turns siloed and disconnected data into operational intelligence - instantly surfacing mission-critical information to empower better, faster decisions that improve outcomes at every touchpoint. Today Peregrine supports hundreds of customers across 30+ states and two countries, serving more than 125 million people - and we're amplifying our impact as we expand into the enterprise and internationally. The Role As a vital growth marketing team member, you will partner with sales to develop and execute field-based programs, including industry conferences, custom hosted events, and field-level demand generation campaigns to build awareness, drive leads, and help accelerate opportunities to close. What You'll Do - Lead the development and execution of segment strategies, including integrated customer and prospect campaigns (events, webinars, and digital programs) and the foundational sales materials required to drive success. - Collaborate with internal teams such as product marketing, design, content marketing, customer advocacy, public relations, social media, and digital team to manage field marketing program components - Serve as the subject-matter expert for your segment, developing a deep understanding of customers, use cases, and product capabilities to inform strategy and campaigns. - Develop and own relationships with stakeholders such as event organizers, association contacts, speakers, and other relevant partners. - Create and deliver reports after event completion, with metrics and suggestions for a path forward. What We Look For - 4+ years of experience in B2B marketing and/or event management - Experience within public sector, specifically state and local government market, is highly desirable - Proven track record of developing creative integrated field/digital programs to engage prospects at regional level - Hands-on execution ability to manage multiple priorities with effective project management, time management, prioritization, and organizational skills, with extreme attention to detail and ability to work closely and strategically with sales - Excellent verbal and written communication and interpersonal skills, with the ability to engage and motivate internal leaders/teams across functions - Experience with marketing tools like Hubspot and Salesforce, as well as proficiency using other office productivity applications and productivity tools (e.g., Microsoft Office, Slack) - Self-starter capabilities to take the initiative with an optimistic "can do" attitude and a strong sense of teamwork - Located in the DC or SF region, willing to come into the office 3x per week in a hybrid capacity. Salary Range: $130,000 - $150,000 Annually + Sales Commission + Benefits + Equity (if applicable) + Bonus (if applicable) Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific work location. Information on the benefits offered is here. Peregrine Technologies is committed to creating an inclusive environment for all employees. We celebrate diversity and are a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

• Evangelize the product and mission to potential customers • Tell the company’s story and highlight tailored features in the platform • Craft the right narrative for existing and potential customers through specific use cases, strategic market intelligence, and compelling product demonstrations • Build relationships with external stakeholders across executive, operational, and technical spectrum • Answer customer questions in the sales phase and architect solutions for unique technical challenges

• Take ownership of the law enforcement sector in the Central US. Identify and cultivate sales opportunities to surpass individual sales quotas and contribute significantly to the overall growth of the business. • Deeply understand Peregrine's innovative solutions. Present and demonstrate their advantages, features, functions & differentiators to law enforcement agencies in a highly compelling way and articulating their value to a diverse audience. • Foster strong relationships with law enforcement agencies by immersing yourself in their challenges, needs, and technology roadmaps and articulating the value proposition to diverse stakeholders, from frontline officers to high-ranking officials. • Proactively identify and nurture a robust pipeline of opportunities, staying attuned to market trends and aligning efforts with evolving demands and long-term opportunities • Collaborate and orchestrate multifaceted initiatives across teams, including deployment strategy, marketing, legal, and operations, to ensure a seamless customer experience and successful deal closure. • Develop creative strategies in partnership with our internal & external advisors and law enforcement veterans, crafting tailored solutions that set a new standard of what’s possible in law enforcement technology.

• Directly manage and coach a team of 6-10 Senior Account Executives • Act as a player-coach by supporting reps in active deals, including executive meetings, procurement navigation, and contract negotiations • Own forecasting accuracy, pipeline inspection, and performance management for the State segment • Collaborate closely with Strategic Growth Account and Local LE teams on accounts with overlapping state and local opportunities • Partner with Marketing, Solutions Engineering, Deployment Strategy, and Product to refine GTM strategy and vertical messaging • Drive consistent execution through enablement, deal reviews, and best-practice sharing • Guide reps through complex B2G sales cycles involving RFPs, grants, and state procurement processes • Support hiring, territory planning, and team structure as the business scales

• Building client relationships with strategic target accounts • Closing new business and expanding Peregrine’s footprint • Prospecting, developing, and closing business in a timely manner • Negotiating and closing agreements and supporting new customers through onboarding • Contributing to high-visibility, high-impact projects • Meeting and exceeding sales goals through managing and closing high-value sales opportunities • Delivering senior-level presentations and demonstrations • Overseeing the entire sales cycle and collaborating with cross-functional teams • Understanding customer’s technology roadmap and driving Peregrine’s solution • Identifying, developing, and documenting GTM best practices