Role Description We’re seeking motivated, service-driven professionals to join a well-established supplemental benefits organization that has proudly supported working families for more than six decades. As we continue expanding into new territories, we’re looking for ambitious Benefits Representatives who are ready to grow with us and build a long-term career. - Assist clients by clearly explaining available products and services - Respond to questions regarding coverage and benefit options - Stay informed on updated programs and offerings to provide accurate guidance - Review existing plans with clients to help identify practical, cost-effective solutions - Deliver a professional and positive customer experience at every interaction Qualifications - Experience in customer service, sales, or a related field is an asset - Strong ability to build trust and rapport with clients - Effective multitasking and organizational skills - Professional, upbeat attitude - Excellent written and verbal communication abilities Requirements - Individuals with an entrepreneurial mindset and growth-oriented goals - Team players who perform well in a fast-paced environment - Confident communicators who maintain professionalism under pressure Benefits - Comprehensive, hands-on training and mentorship - Weekly compensation - Performance-based bonuses - Residual income opportunities - Company-sponsored incentive trips - Fully remote, flexible work environment

Role Description The Primary Care Coordinator serves as the central point of contact for our primary care geriatric care team, managing 500-600 patients alongside nurses and Primary Care Providers. The role focuses on coordinating patient care, maintaining relationships with senior living facilities, and ensuring excellent healthcare delivery through effective communication and documentation. Key Responsibilities: - Serve as primary contact for patients, families, and providers - Schedule and coordinate medical appointments - Manage patient documentation and EMR updates - Process urgent care calls and STAT tasks - Participate in mandatory after-hours shift rotation - Handle communications via phone, email, text, and fax - Coordinate with community partners and specialty providers - Facilitate new patient onboarding Key Evaluation Metrics: - Inbound Phone Calls: - Answer 95% of inbound calls within 60 seconds and expect ~30 inbound calls / day - Aim for an average wait time of less than 30 seconds - Ensure caller wait times do not exceed 2 minutes - Task Completion: - Messages and Clinical Emails: Address 95% within 2 hours - Complete routine tasks within 7 days; STAT tasks completed within 24 hours - Proactively contact all newly enrolled patients within 24 hours to schedule a welcome visit - Complete 100% of visit reminder calls each day and expect to make ~20 reminder calls / day - Voicemails: - Close/resolve all urgent voicemails within 1 hour - Return non-urgent voicemails within 1 business day - Ensure after-hours voicemails are addressed within first 2 hours of next business day - Patient Care Management: - Ensure accurate logging of all patient encounters for chronic care management - Log 6 hours per day of care coordination using our custom logging software - Assist with improvement projects related to quality and efficiency - Achieve a patient satisfaction survey score of 8.5/10 or higher Qualifications - High School Diploma (some college preferred) - Basic understanding of Primary Care Operations - Healthcare background (preferred) - Reliable internet and HIPAA-compliant workspace - Comfort with healthcare technology platforms - Ability to thrive in a fast-paced, changing environment - Attendance is critical in this role to ensure quality patient care - Must be able to work ~5 on call overnights and/or weekends - Ongoing Regulatory Requirement: Must not be on any exclusion or debarment from participation in Federal Health Care Programs at any time and must remain in good standing with government regulators such as the OIG, CMS, etc. Benefits - Paid Parental Leave - Medical, Vision, and Dental Insurance - 401K Retirement Plan - Cell Phone Reimbursement - Annual Wellness Allowance - FSA and Dependent Care FSA - 10 Paid Holidays - Generous Paid Time Off - Paid Sick days Physical / Environment Requirements - This is a remote position that requires the employee to be available and actively working at their computer/workstation during all designated business hours and assigned work schedule. - This role cannot be performed intermittently or outside of the standard schedule due to the real-time nature of incoming patient calls and STAT tasks. - This is a remote position requiring the ability to work from a home office with a reliable internet connection. - Reliable internet and HIPAA-compliant workspace; you must have a confidential space to ensure HIPAA compliance and to preserve patient PHI. - Must be able to sit and work at a computer for extended periods, with frequent use of keyboard, mouse, and telephone. - Ability to participate in video conference calls. Physical Requirements - Ability to remain seated for extended periods - High proficiency with computers and mobile devices

Description REMOTE POSITION - Actively Hiring LIFE IS SHORT, DO WORK THAT MAKES A DIFFERENCE Summary/Objective: Work with insurance companies where available for creditor’s customers to determine the cause of denial or non-payment of a claim, initiate appropriate action required to prepare and submit documentation needed to resolve the denial or non-payment, follow up to the point of payment or exhaustion of recourse and maintain records in accordance with company policies and procedures. Continuously strive to provide a seamless interface for the consumer between BCA Financial Services, Inc. (BCA) and the creditor client BCA Financial Services, Inc. is seeking detail-oriented full-time Insurance Claim Collectors with a minimum of 2 years medical insurance billing and claims follow up experience. Benefits we offer: - Monday through Friday schedule - Medical, Dental, Vision, and Voluntary Life insurance - 401k with a company match - Paid time off and paid holidays The Medical Insurance Collector will: - Work with insurance companies to determine the cause of denial or non-payment of a claim. - Initiate appropriate action required to prepare and submit documentation needed to resolve the denial or non-payment of a claim. - Follow up to the point of payment or exhaustion of recourse and maintain records in accordance with company policies and procedures. Essential Functions: - Receive inbound and make outbound calls regarding insurance related matters and maintain clear and concise documentation of all attempts and/or contacts directly on the computerized collection system - Research and analyze accounts by gathering records and examining historical data, using intuition and experience to compliment data with the goal of resolving obstacles to payment - Verify insurance through a variety of mediums such as outbound phone calls and insurance websites to verify benefits - Review assigned claims working within the established productivity standards for timely follow-up, maintain and update all accounts to reflect current information - Perform appropriate account activity by contacting managed care, governmental and commercial insurance carriers to affect payment on claims - Identify payor trends in payment delays and escalates issues to appropriate personnel - Answer all inquiries from consumers promptly; attempt to resolve consumer concerns by inquiring as to specific issues and clarifying those issues - Use relevant information and individual judgment to determine whether events or processes comply with company and client expectations as well as all relevant local, state and federal regulations - Maintain established productivity standards and meet performance standards on a consistent basis - Demonstrate a strong working knowledge of, and comply with, the Health Insurance Portability and Accountability Act (HIPAA) and all other statutes, laws and regulations pertinent to the collection industry as well as industries served Requirements Qualifications: - High school diploma or equivalent - Minimum of 2 years working in a healthcare revenue cycle environment with a concentration in the areas of insurance billing and collections - Advanced knowledge of the healthcare insurance environment to include managed care, governmental and commercial insurance carriers as well as a myriad of reimbursement methodologies specific to provider contracts (fee schedule, per diems, percentage of total charges, etc.) - Advanced awareness of the various codes used when filing health insurance claims. This position will not affect coding changes to claims but rather will understand coding requirements and communicate need for amendment of codes to creditor clients - Knowledge of medical terminology and basic anatomy - Effective interpersonal and human relations skills - Effective verbal and written communication skills Work from home requirements: - Have a quiet and private workspace - High speed internet with the ability to hardwire via 50 ft. ethernet cable from modem to your PC. Must be a sufficient speed to support video/web/audio and voice-over-IP (VoIP) (at least 20mbs download and 10mbs upload). Wi-Fi and hotspots are not supported. - You must meet all the technical requirements prior to the first day of training - You must live in one of the following states: FL, GA, MO, NE, NC, SC, TN, TX, or VA. - We will provide you with the equipment needed to be successful BCA Financial Services, Inc. is an Equal Opportunity Employer and values diversity at all levels of the organization. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other legally protected status. 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• Deliver exceptional customer service while proactively seeking solutions • Communicate with customers and agents via multiple channels (phone, chats, emails) • Receive and respond to inquiries related to insurance matters • Interact with customers to resolve moderately complex issues regarding policy provisions and conditions • Document customer interactions and outcomes thoroughly in system