Title: Executive Assistant, VP, Strategy & Planning (Hybrid) Location: San Jose, California, US Job Description: Full time job requisition id 2011803 Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received. This is a hybrid role with a strong preference for three days per week at Cisco’s San Jose office. Meet The Team We are looking for a highly motivated, experienced, and trusted Executive Assistant to support the VP of Strategy & Planning, supporting our Enterprise Networking and Collaboration businesses. This is not your traditional admin role - it’s a strategic, fast-paced position requiring exceptional judgment, outstanding organizational skills, and a deep understanding of executive priorities and cross-functional dynamics. You’ll serve as a critical extension of the VP, helping to manage day-to-day operations, internal and external communications, and high-priority projects with clarity and confidence. You’ll work in lock step with the Chief of Staff and broader leadership team to ensure coordination across multiple time zones, stakeholders, and executive levels—driving alignment and keeping the business moving forward. Your Impact You will be extremely forward-thinking with a professional and approachable demeanor in all interactions; possess outstanding communication skills with all levels of staff, executives, customers, vendors; and good judgment. - Calendar Management: Handles VP's calendar by prioritizing schedules and meetings. You may decide who gets on the principal’s calendar, which meetings are attended, and who can attend in their place. - Event Speaking Engagement Coordination: Handles a running list of VP’s engagements and works closely with communications team to ensure content needs are understood and set in motion so VP is prepared for each engagement. - Meeting Planning and Organization: Assists VP in planning and organizing meetings by being responsible for the assembling of the agenda, location, meeting technology based upon participant needs, and all other meeting logistics. May further prepare meeting briefing documents by taking and disseminating notes and formulating post meeting action item list. - Travel Briefing Preparation: Build travel packs for international trips as well as large domestic events such as Cisco Live, etc. This work includes combining all event information in addition to coordinated logistics of travel and also customer/team asks. - Correspondence/Approvals: Supports VP by acting as proxy for communications and approvals as authorized. Answers general questions as needed and refers routine matters to appropriate parties and follows up to ensure accurate completion. Takes the initiative to resolve issues within specified policies and guidelines and provides mentoring to administrative community members on problem solving. Figures out when executive action is required and supplies a recommendation where appropriate. - Travel and Expense Management: Responsible for making in-depth global travel arrangements for VP. Carefully considers and decides the optimum travel arrangements and itinerary for calendared meetings while handling Cisco expenses. Works diligently to go above and beyond, working with the airlines directly to accommodate Global Services benefits for upgrades whenever they are available. - Special Projects: Provides analytical support to assist executives on special projects. Research issues, analyzes problems, compiles data, and prepares reports. - Large Corporate Events: Prepare and brief itinerary as well as accompany VP for large Corporate Events such as GSX, where EA's are used for executive support. - Confidentiality: Candidate will deal professionally with sensitive and confidential matters and materials. You have experience providing support at the VP level. You take initiative, can handle a full desk with ease and thrive in a lively environment. You have high-energy with a passion for thinking bigger and broader than the role itself. This position requires strong interpersonal skills, independent judgment, utmost integrity and ability to balance both strategic and tactical actions. You have outstanding attention to detail and the ability to handle confidential information. You enjoy a collaborative environment, are committed to improvement, solve problems and make decisions. Minimum Qualifications - 5+ years’ experience in administrative environment. A minimum of 2 years of experience supporting a principal who was at the director level or above. - Expert level knowledge of Windows desktop computer applications: Outlook, Word, Excel, PowerPoint. - Experience in calendar management, planning meetings and coordinating travel. - Excellent verbal and written communication skills including the ability to connect with all levels of Executive/Senior staff and clients. Preferred Qualifications - Past work experience in the high-tech industry is desired, prior Cisco experience preferred. - Associates degree Why Cisco? At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. Message to applicants applying to work in the U.S. and/or Canada: The starting salary range posted for this position is $115,200.00 to $146,200.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time. U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies: - 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees - 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco - Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees - Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations) - 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next - Additional paid time away may be requested to deal with critical or emergency issues for family members - Optional 10 paid days per full calendar year to volunteer For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows: - .75% of incentive target for each 1% of revenue attainment up to 50% of quota; - 1.5% of incentive target for each 1% of attainment between 50% and 75%; - 1% of incentive target for each 1% of attainment between 75% and 100%; and - Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid. The applicable full salary ranges for this position, by specific state, are listed below: New York City Metro Area: $115,200.00 - $169,600.00 Non-Metro New York state & Washington state: $102,800.00 - $150,000.00 For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.

• Manage billing denials and follow up on outstanding claims. • Track and follow up on insurance authorizations. • Access insurance and MCO portals for authorization and billing-related tasks. • Follow up on insurance claims and payment statuses. • Ensure authorizations are completed promptly after assessments and tracked through approval. • Maintain accurate records, documentation, and task tracking. • Schedule and reschedule patient appointments. • Complete patient intake processes. • Answer and manage incoming phone calls. • Perform front desk and receptionist duties. • Handle patient communications professionally and compassionately. • Potentially manage patient calls and complete intakes independently after training. • Handle credentialing and insurance enrollment processes. • Upload and process information within healthcare systems and platforms. • Manage email inboxes and calendars. • Coordinate administrative tasks and provide office support. • Follow established SOPs, workflows, and internal processes consistently. • Provide daily accountability updates and end-of-day reports. • Support general healthcare administrative operations. • Schedule and publish social media content. • Assist with event planning and coordination. • Support marketing and lead generation initiatives. • Conducting pre-assessment patient interviews; gathering patient information before clinician evaluations; assisting with clinical documentation preparation; supporting diagnostic workflow processes; creating supporting clinical documentation from completed assessments; assisting with behavioral health treatment planning workflows.

• Manage inbound and outbound patient calls in a professional and courteous manner. • Schedule, confirm, reschedule, and cancel patient appointments as needed. • Verify patient insurance eligibility, benefits, and coverage details. • Process and follow up on prior authorization requests with insurance carriers. • Enter and maintain accurate patient information within the Electronic Medical Records (EMR) system. • Assist with patient collections, including discussing balances and processing payments when applicable. • Respond to patient inquiries and provide timely support regarding appointments, billing, and general practice information. • Maintain confidentiality and comply with HIPAA and other healthcare privacy regulations. • Document patient interactions and update records accurately and promptly. • Coordinate with healthcare providers and practice staff to ensure seamless patient care and workflow. • Meet productivity, quality, and customer service standards established by the company and client practices. • Perform administrative and other clerical tasks as instructed by Supervisor to support daily practice operations.

Role Description Join a mission-driven team supporting U.S. Veterans through the Medical Disability Examination (MDE) program. This role is centered around coordinating and supporting Veterans throughout the medical examination scheduling process tied to their claims with the Department of Veterans Affairs. The ideal candidate is personable, compassionate, highly organized, and able to confidently communicate with individuals while helping guide them through important next steps in the process. We are seeking customer-focused professionals who thrive in fast-paced, metrics-driven environments and excel at problem-solving, multitasking, and delivering exceptional service over the phone. In this fully remote role, you will spend a significant amount of time: - Coordinating appointments - Conducting phone outreach - Answering questions - Resolving scheduling issues - Ensuring Veterans receive timely and professional support throughout the examination process This is not a traditional clinical case management position and does not involve providing medical care or in-person services. Instead, this opportunity is best suited for individuals with experience in: - High-volume customer service - Healthcare scheduling - Appointment coordination - Claims support - Patient access - Contact center operations - Healthcare-related administrative support environments Strong communication skills, professionalism, empathy, attention to detail, and the ability to navigate sensitive conversations are critical for success in this role while supporting an important Veteran-focused mission. Required US Citizenship, US residence. WORKSITE: Remote - Candidates located in Eastern Time Zones are preferred to support operational coverage between 8:00 AM and 5:00 PM local business hours. WORK SCHEDULE: Monday-Friday, 8:00 AM and 5:00 PM EST based on business needs. COMPENSATION: $21.00 Per Hour Qualifications - Minimum of 1-2 years of experience in a healthcare, medical scheduling, call center, claims processing, case management, or related operational environment preferred - Experience reviewing medical documentation, coordinating appointments, or managing complex workflows is strongly preferred - Strong verbal and written communication skills with the ability to interact professionally with Veterans, clinic staff, and internal teams - Experience using Electronic Health Records (EHR) systems and the Microsoft Office Suite - Ability to multitask, prioritize competing deadlines, and maintain exceptional attention to detail - Ability to work independently in a remote environment while also collaborating effectively within a team structure - Comfortable working in a performance-based environment with defined KPIs and operational expectations - Reliable high-speed internet connection and a secure, distraction-free remote workspace - Required Education: High School Diploma or equivalent GED Requirements - Review Examination Scheduling Requests (ESRs), medical records, and service records to determine case readiness and required examinations and/or diagnostic testing - Submit and track clarification requests with the Department of Veterans Affairs (VA) and manage cases through completion - Coordinate with claimants, clinic staff, and internal stakeholders to schedule appointments, monitor exam completion, and ensure required documentation is submitted accurately and timely - Maintain detailed case documentation while navigating sensitive information with professionalism and discretion - Collaborate across operational teams and clinic partners to resolve issues, escalate concerns appropriately, and support efficient case processing - Serve as a point of contact (POC) for assigned clinics when applicable, ensuring effective communication and coordination - Support operational workflows, mentor team members when needed, and contribute to process improvement initiatives - Meet productivity, quality, timeliness, and performance metrics within a highly structured, metrics-driven environment - Adapt to evolving technologies, tools, AI, and automation systems utilized within the program Benefits - Paid sick leave based on state regulations after 90 days of employment - Medical, dental, and vision insurance offered after a waiting period (60% paid by Fortuna) - Free TeleMedicine and Mental Health services for you and your family - Additional voluntary benefits such as Group Life Insurance, Accidental Insurance, Critical Care, and Short Term Disability