• Basic troubleshooting, installation, maintenance and service repair needs on designated equipment • Completing Preventative Maintenance and Field Modification Instruction • Ordering and managing repair parts cycle times • Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner • Maintaining daily communications with customers to ensure resolution and proper follow-up • Maintaining tools and test equipment properly and ensuring they are calibrated • Meeting Health and Human Services, Environment Health and Safety and/or all other applicable regulatory requirements • Managing vendors’ service delivery processes in compliance with GE Healthcare policies • Utilizing the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving • Participating in sales opportunities such as contract renewals and assist with promoting and implementing revenue programs • Working as a member of the local team to provide efficient service delivery to all accounts within assigned area • May include training of clinical staff on designated equipment

Role Description As a Field Experience Associate, you’ll be a key player in supporting both consumers and wholesale customers for HOKA in your assigned territory. You’ll engage consumers at events, activations, and expos, train retail staff, and provide virtual support through educational resources and digital assets. Your work will help grow brand awareness, stimulate product trial, and identify opportunities to reach new consumer groups across running, fitness, hike, medical, prep, walking, and trend communities. We celebrate diversity--of your background, your experiences and your unique identity. We are committed to ensuring an inclusive and equitable workplace where all of our employees can Come as They Are. We believe that when we bring our different perspectives to work, we are truly Better Together. Your Impact - Educate and engage retail sales staff, generating excitement and teaching about brands, products, and sales techniques - Showcase HOKA brands in stores and at expos, soliciting sales to consumers - Identify opportunities with new and existing consumer groups in the field - Strategize with the Field Experience Manager to align with regional and brand goals, executing territory plans - Own and create seasonal territory support strategies that align with broader directives - Report daily, weekly, and monthly activity for retailers and consumers, planning effective schedules and participating in team calls - Stay current on industry trends, products, and communications Qualifications - Bachelor’s Degree required - Valid Driver’s License and clean driving record - Experience with consumer-first strategy and maintaining professional relationships - Familiarity with HOKA products - Ability to develop and maintain productive relationships with peers, superiors, sales reps, and retail staff - Exceptional written and verbal communication skills - Strong time management, planning, and organizational skills - Proven record of follow-through - Experience with one-on-one service, fitting, and selling technical running footwear and apparel - Ability to prioritize workflow - Lifting up to 50 lbs. may be required occasionally to move materials or equipment Benefits - Competitive Pay and Bonuses - We’ve created a variety of competitive compensation programs to foster career development, reward success and to show our employees just how much they’re valued. - Financial Planning and wellbeing - Our plans provide powerful ways to protect income, pay for expenses and invest in the future. - Time away from work - Our plans support our employees’ needs to get out, get healthy and come back stronger than ever. - Extras, discounts and perks - We offer a variety of cool extras, from generous discounts to community-based programs. - Growth and Development - We offer extensive opportunities and support for personal and professional development. - Health and Wellness - Our comprehensive health and wellness programs aim to support a healthy lifestyle. Company Description Diversity and inclusion are key to our success. We are proud to be an equal opportunity employer, and our employees are people with different strengths, experiences and backgrounds who share a passion for our brands. We welcome qualified applicants regardless of their race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, mental or physical disability, medical condition and all the other beautiful parts of your identity.

Role Description This is a remote opportunity. Must be available on an on-call basis, with the ability to be on site or dispatched within two hours of the initial contact from Gulfstream. Position Purpose: - Perform various technical functions of aircraft maintenance, repair, replacement, and modification of key aircraft components on AOG aircraft on road trips and in the Customer Support organization. - Perform aircraft maintenance and perform troubleshooting and repair duties requiring accuracy and skill on customer live in-service aircraft. - Support the customer in diagnosing and resolving technical problems with the aircraft. Principle Duties and Responsibilities: - Must be available on an on-call basis, with the ability to be on site or dispatched on the FAST aircraft within two hours of the initial contact from Gulfstream. - Must be able to communicate effectively with the customer, scheduling, FAST flight crews, Tech Ops, business office, vendors, Warranty, Field Service Representatives, and Hangar Ops. - Act as the single point of contact between Gulfstream and the customer to correctly relay the aircraft schedule and return to service expectations. - Perform required AOG maintenance and necessary servicing of all aircraft mechanical systems. - Work independently and consistently to perform assigned maintenance and avionics tasks within the quoted or standard CMP time with little or no supervision. - Repair, maintain, install, and troubleshoot mechanical and functional components of the aircraft including airframes, engine components, landing gear, electrical components, and control systems. - Coordinate with inspection to ensure compliance with internal and FAA inspection and documentation requirements. - Establish and maintain a professional working relationship with the customer and provide one-on-one direct familiarization briefings with the customer during the road trip. - Properly identify (tag) customer property and equipment. Store aircraft components and other customer property securely and safely. - Follow standard operating procedures and JSAs when operating ground support equipment. - Operate and oversee use of special support equipment used in removal and installations of major components. Additional Functions: - Order and receive all tooling and materials that will be needed to service the AOG aircraft. - Arrange the shipment of all core units and tooling back to Gulfstream. - Identify required advanced troubleshooting techniques for all model aircraft with assistance from Tech Ops. - Perform other duties as assigned. Qualifications - High School Diploma or GED required. - 8 years aviation maintenance experience (avionics, electrical, and/or mechanical) to include 2 years of relevant Gulfstream aircraft experience. - A&P (FAA Airframe and Powerplant) license required. - Valid Driver’s License required. - Ability to obtain Passport required. Requirements - Advanced knowledge of inspection and maintenance procedures for various aircraft models and systems. - Advanced knowledge of pertinent technical reference materials (maintenance manuals, IPCs, Service Bulletins, structural repair manuals, engineering drawings, ADS, etc.). - Must be able to read, write, speak, and understand the English language. Benefits - $5,000 Sign On Bonus Eligible

• Solve end-user problems through troubleshooting minor repairs, alignment, and calibration of equipment • Coordinate with Territory Account Manager(s) to manage your territory, develop target opportunities, and handle service/maintenance requests for existing customers • Utilize SFDC to collect and maintain data about products, machines, materials, end users, and distribution for both Lenox and competitive accounts • Stay updated on industry trends by attending trade shows and seminars and learning about innovative technology • Maintain, calibrate, and troubleshoot distributor welding equipment • Motivate distributors and keep distributor sales personnel focused on technical services as a value-added service when selling • Identify end-user applications to provide cost-effective product recommendations that improve customer quality of process for sawing operations • Coordinate and implement technical product and application solutions that extend value to customers, consumers, and sales representatives • Learn, understand, and apply all aspects of The Lenox Advantage, Site Survey Process, and reporting tool • Convince customers of the value of LENOX products, running product trials against competitors and demonstrating the benefits of analyzing price vs. cost.