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Reach For Remarkable
Service Provider Compliance Specialist
Location
Pennsylvania
Posted
17 days ago
Salary
0
Seniority
Senior
Job Description
Service Provider Compliance Specialist
Aramark
• Serve as the primary point of contact for service provider-related operational issues across assigned regions or trades. • Coordinate with account operations teams to resolve service delivery issues, pricing discrepancies, or compliance concerns. • Ensure service provider adherence to standards for service levels, pricing, system usage, and communication protocols. • Monitor key performance indicators (KPIs) for service providers, including response time, service completion, invoice accuracy, and system compliance. • Conduct routine audits to verify delivery against service expectations and agreed terms. • Escalate repeated performance or compliance issues and support implementation of corrective actions or provider replacements. • Maintain strong working relationships with assigned service providers, acting as both a compliance enforcer and a partner in continuous improvement. • Conduct structured performance check-ins and gather field input to inform service provider scorecards and improvement plans. • Support onboarding and readiness for new service providers with greater urgency and efficiency, ensuring clear communication of performance expectations. • Identify outlier pricing or billing patterns through invoice review and data analysis. • Collaborate with the Director to maintain pricing benchmarks and support provider negotiations. • Contribute to efforts that reduce total cost of ownership (TCO) through strategic network optimization and process standardization. • Work closely with NSC colleagues and cross-functional partners (e.g., Finance, Legal, Operations) to align on service provider management objectives and execution. • Provide field-facing support, including training and documentation, on service provider management processes and escalation paths. • Contribute to the refinement of standard operating procedures (SOPs), compliance protocols, and performance monitoring tools.
Job Requirements
- Bachelor’s degree in Business, Operations, Supply Chain, or a related field preferred.
- 3–5 years of experience in service provider management, facilities operations, or service delivery oversight.
- Demonstrated ability to use data and field insight to drive service performance and accountability.
- Strong communication and relationship-building skills across internal and external stakeholders.
- Familiarity with enterprise systems used in service operations (e.g., CMMS, ERP, workflow platforms).
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Professional development opportunities
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