• Serve as the primary point of escalation contact for a portfolio of key clients. • Develop strong, trusted relationships to ensure customer satisfaction and loyalty. • Regularly communicate with clients to understand their goals, challenges, and feedback. • Lead the onboarding process for new customers to ensure a smooth transition from sales. • Train clients on platform features and best practices to drive product adoption. • Monitor customer health metrics and proactively address issues. • Develop and execute strategies to increase customer retention and reduce churn. • Address and resolve client concerns quickly and effectively. • Analyze customer usage data to provide insights and recommendations. • Partner with Product and Support teams to relay customer feedback and advocate for product improvements.

• Manage a portfolio of designated client accounts to ensure high customer satisfaction and drive account growth. • Serve as the primary liaison between customers and internal teams. • Cultivate strong relationships to ensure that clients continue to trust AireSpring for their business needs. • Oversee all aspects of the client relationship, from resolving daily operational challenges to identifying expansion opportunities within your accounts. • Promote and upsell telecom products and services effectively.

• Serve as the primary point of escalation contact for a portfolio of key clients. • Develop strong, trusted relationships to ensure customer satisfaction and loyalty. • Regularly communicate with clients to understand their goals, challenges, and feedback. • Lead the onboarding process for new customers to ensure a smooth transition from sales. • Train clients on platform features and best practices to drive product adoption. • Monitor customer health metrics and proactively address issues. • Develop and execute strategies to increase customer retention and reduce churn. • Address and resolve client concerns quickly and effectively. • Analyze customer usage data to provide insights and recommendations. • Partner with Product and Support teams to relay customer feedback and advocate for product improvements.

• Be the single point of contact for all service-related matters • Managing overall health of assigned customer accounts in LATAM region • Act as a key member of the account while acting as a trusted advisor to the customer • Developing and maintaining a strong trusted relationship with assigned customer(s) • Deliver positive overall service experience from the Company • Maximize value of the company’s offerings and portfolio • Guide customers to succeed in achieving their business objectives and outcomes • Collaborate with various internal organizations to deliver a stellar customer experience • Manage customer onboarding and experience with recurring meetings • Engage and manage the post-sales relationship with customers • Incident and escalation management, providing remote operational support and remediation • Responsible for incident ownership, managing all high and critical incidents • Logistics support on RMAs • Installed base management and entitlement, escalation/remediation • E2E coordination with internal areas and stakeholders • Prepare and conduct monthly and quarterly business reviews with end customers and internal stakeholders • Extract, handle and analyze information and data related to main indicators of support and after-sales process, building reports. • Support business partners and resellers on post-sales activities • Develop, communicate and update account strategies with sales account team, customer service team & customer.