• Champion our design principles in all of your work. • Explore broadly before converging. Diverge on layout, structure, and approach — then pick a direction and commit • Lead design on core platform initiatives from concept through craft • Translate dense technical workflows into experiences humans can actually understand • Partner with engineers to prototype real interactions — in code, not just clickable Figma • Build and extend our design system in production, using tools like Claude Code alongside engineering • Challenge the conventional answer when it isn't the right one. Quietly, with better work • Raise the bar for the whole team through what you ship

• Own end-to-end discovery and design for emergency response, communications, and incident management solutions. • Lead design discovery with customers, internal users, and stakeholders, synthesizing feedback, usability findings, and product data to identify high-impact experience opportunities. • Balance user needs, operational realities, accessibility, scalability, and technical feasibility. • Drive design decisions using customer insights, workflow understanding, usability testing, and product data. • Translate user needs and business goals into clear user flows, journey maps, prototypes, interaction patterns, and design specifications. • Build a deep understanding of urgent, high-stress, operational response environments and the users who rely on them. • Partner closely with Product Management and Engineering to deliver mission-critical capabilities and user-centered experiences. • Contribute to prioritization decisions by representing user impact, workflow complexity, accessibility, design quality, and system consistency. • Communicate design direction, tradeoffs, and progress clearly to stakeholders across Engineering, Product, Sales, Customer Success, and Operations. • Define and track experience success measures, using insights to guide iteration and continuous improvement. • Support cross-functional coordination for product releases and launches, ensuring successful implementation, rollout, and adoption across customer and internal teams.

• Own the end-to-end channel partner experience • Conduct research and behavioural data to inform design decisions and iterate quickly • Create IA, user flows, and interactive prototypes that demonstrate how to simplify complex processes • Collaborate closely with business stakeholders, product managers, engineers, and UX designers • Contribute to and evolve our Figma component library

Role Description As the Senior Product Designer , you will own the visual and UX design of the Hub experience end-to-end. This includes designing everything from notifications, footers, in-product widgets, dashboards, and internal tools to future user-facing acquisition and conversion surfaces. You will be the design owner inside a small, cross-functional squad, working closely with Product and Engineering to shape intuitive, high-quality experiences from concept through implementation. This is a role for someone who is comfortable working independently across both interaction design and visual execution, without needing a tandem partner for day-to-day delivery. This is a senior individual contributor role, not a people management role. We are looking for someone with strong product thinking, excellent craft, and the confidence to move work forward with a high degree of autonomy. Responsibilities - Design clear, intuitive, and scalable interfaces for both customers and internal users. - Own design work end-to-end across the Hub surface, from early exploration through final delivery. - Translate product needs and user problems into thoughtful interaction flows, wireframes, and polished visual designs. - Develop and maintain a design system that supports consistency across surfaces and products. - Work closely with front-end developers to ensure a high-quality implementation and strong design-to-build collaboration. - Use AI-assisted design workflows to speed up ideation, prototyping, iteration, and exploration. - Participate in user research, usability validation, and feedback loops to improve design quality and product outcomes. - Contribute to a clear written and visual design process, including rationale, handoff, and iteration decisions. - Help shape a product experience that feels coherent across multiple products and brand touchpoints. Qualifications - 5+ years of experience in product design or UX/UI design, ideally in SaaS, platform, marketplace, or consumer product environments. - Strong in both UX and visual design, able to think through flows and interactions while also delivering polished final interfaces. - Proven experience shipping digital products at scale, ideally in SaaS or product-led environments. - Comfortable owning design work independently in a fast-moving, cross-functional setup. - Proficiency in modern design tools, especially Figma. - Strong collaboration with Product and Engineering, with a good understanding of implementation constraints and handoff quality. - Daily user of AI-augmented design workflows; comfort with advanced AI tools is strongly preferred. - Reliable, autonomous, and detail-oriented. - Excellent communication and collaboration skills. - Fluent in English, both written and spoken. Requirements - At any stage, please be prepared to provide proof of eligibility to work in the country you’re applying for. Unfortunately, we are unable to support relocation packages or sponsorship visas. ESG At team.blue, our commitment to caring for the environment and each other is at the heart of everything we do. Our latest impact report showcases our ongoing ESG efforts and ambitious sustainability goals. Interested in learning more about our dedication to making a positive impact? Check it out here . "Come as you are" - Everyone is welcome here. Diversity & Inclusion are at our core. Far above any technical competence, we value respect, openness, and trusted collaboration. We do not tolerate intolerance.