• Handle appointment scheduling, confirmations, and reminders via phone, text, or email. • Manage patient intake and front desk communications, ensuring smooth onboarding and client interaction. • Maintain accurate and confidential patient records and files. • Support insurance verification, pre-authorizations, and billing coordination, including following up on claims when needed. • Serve as the primary point of contact for patient outreach and follow-ups with families or guardians. • Utilize telehealth platforms to assist with session coordination and troubleshooting. • Answer inbound calls in a professional, friendly, and bilingual manner. • Prioritize and respond to emails, texts, and client inquiries efficiently. • Ensure clear and compassionate communication with clients and their families. • Lead outreach effort via email and phone by connecting with local preschools, schools, pediatricians, neurologists, other healthcare providers, and community centers

**Key Responsibilities:** **GoHighLevel (GHL) Management** - Build, audit, and maintain GHL accounts, including pipelines, workflows, automations, triggers, and integrations - Develop end-to-end automation systems (lead intake, follow-ups, pipeline movement, tagging, appointment booking, voicemail drops) - Troubleshoot and resolve workflow issues, broken triggers, and logic errors independently - Manage CRM data integrity, including contact records, custom values, segmentation, and tagging across multiple client accounts - Support AI conversation bot (Amanda V5) deployments, including workflow triggers and custom value mapping - Ensure zero data bleed between client sub-accounts **Meta Ads Management (Facebook & Instagram)** - Build, launch, and manage Meta ad campaigns across 15+ accounts simultaneously - Set up complete campaign structures (awareness, lead generation, retargeting, lookalike audiences) - Monitor campaigns daily for performance issues, disapprovals, budget pacing, and audience fatigue - Optimize campaigns by identifying what to scale, pause, or refresh based on performance data - Manage pixels, lead forms, and conversion tracking setups - Conduct audits and continuously improve account performance - Interpret and report campaign data clearly for internal use **Creative Production (Design Support)** - Design high-quality static ad creatives (1:1 and 9:16 formats) for Facebook and Instagram - Produce multiple creative variations for A/B testing - Ensure all creatives align with brand guidelines, messaging, and compliance standards - Make quick adjustments to existing creatives for refreshes or fixes - Organize and maintain a clean, structured asset library - Apply strong design fundamentals (visual hierarchy, clear CTA, professional aesthetic) **Client & Team Support** - Provide accurate campaign data, insights, and updates to the Account Manager - Support client communication by ensuring all backend systems and reporting are up-to-date - Occasionally join client calls to provide technical insights on ads and GHL systems - Proactively flag issues, risks, or performance drops before they impact clients - Maintain professional and clear communication at all times **Additional Responsibilities** - Support onboarding of new client accounts using existing SOPs - Create and document SOPs for workflows, campaigns, and troubleshooting - Collaborate with internal team members to improve systems and processes - Assist with administrative tasks and special projects as needed

• Manage complex calendars, schedule meetings, and coordinate appointments across multiple time zones. • Coordinate domestic and international travel arrangements, including flights, accommodations, itineraries, and expense tracking. • Prepare, edit, and organize professional documents, reports, presentations, and executive communications. • Serve as the primary point of contact for internal and external stakeholders, managing emails, calls, and correspondence with professionalism and discretion. • Organize and maintain digital files, records, project documentation, and company databases. • Assist in preparing meeting agendas, documenting action items, and tracking follow-ups to ensure timely completion. • Support project coordination by monitoring priorities, deadlines, and key deliverables across business and technical initiatives. • Collaborate with cross-functional teams including software engineers, product teams, operations, and leadership to facilitate efficient communication and workflow. • Coordinate company events, team meetings, conferences, workshops, and client engagements. • Assist with vendor management, software subscriptions, procurement, and administrative operations as needed. • Conduct research, gather information, and prepare summaries to support executive decision-making. • Help manage and prioritize incoming requests, ensuring urgent matters are addressed promptly and appropriately. • Support the executive in maintaining focus on strategic initiatives by proactively identifying opportunities to improve processes and operational efficiency. • Handle confidential information with a high level of professionalism, integrity, and discretion. • Respond to and manage client requests, special projects, and ad hoc assignments with exceptional attention to detail and a solutions-oriented mindset.

Role Description At WelbeHealth, we serve our communities’ most vulnerable seniors through shared intention, pioneering spirit, and courage to love. These core values and our participant focus lead the way no matter what. The WelbeHealth Executive Assistant provides key administrative coordination and logistics support to the team of Executives and facilitates communication between team members and external stakeholders. The Executive Assistant’s specific duties will vary based upon the supervisor’s scope, but may include: - Scheduling - Meeting coordination - Assisting with special projects Essential Job Duties: - Provide executive-level administrative support to the Executive Team including: - Drafting written communication as requested - Handling travel and expenses - Coordinating schedules - Taking and maintaining meeting minutes - Planning and coordinating logistics related to on-site tours and events - Communicate with external stakeholders on behalf of the leadership team which could include vendors, elected officials, regulators, board members, quality improvement - Greet and interact with community partners and visitors in a warm and courteous manner, creating a welcoming environment Qualifications - Associates degree; two (2) years of executive-level administrative experience may be substituted in lieu of education - Bachelor’s degree preferred - Minimum of three (3) years of experience supporting an executive or manager as an Administrative or Executive Assistant - Demonstrated experience in Microsoft Office (high-level knowledge of PowerPoint, Teams & SharePoint preferred) - Must be willing and have the ability to work a varied schedule that may include evenings, nights, and weekends Benefits - Apply your organizational expertise in new ways as we rapidly expand - Opportunity to design the way we work in an encouraging and loving environment where every person feels uniquely cared for - Medical insurance coverage (Medical, Dental, Vision) - Work/life balance - 17 days of personal time off (PTO), 12 holidays observed annually, and 6 sick days - 401K savings + match - And additional benefits Compensation consists of base salary plus bonus. WelbeHealth offers a competitive total rewards package that includes a 401(k) match, comprehensive healthcare coverage, and a broad range of additional benefits. Actual compensation will be determined based on experience and relevant qualifications. Compensation Offering: $74,612.76 — $98,488.84 USD Company Description At WelbeHealth, we embrace and cherish the diversity of our team members, and we're committed to building a culture of inclusion and belonging. We're proud to be an equal opportunity employer. People seeking employment at WelbeHealth are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), pregnancy or other status protected by applicable law. Please ensure your application is being submitted through a WelbeHealth sponsored site only. Our emails will come from @welbehealth.com email addresses. You will never be asked to purchase your own employment equipment. You can report suspected scam activity to fraud.report@welbehealth.com.