Trainer Team Leader - Work At Home Work from Home Alabama Work from Home Michigan Work from Home Louisiana Work from Home Nebraska Work from Home Missouri time type Full time Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today! Key Responsibilities: - Deliver new hire and ongoing training with emphasis on customer service and sales skills, client product knowledge, as well as Everise policies and procedures. - Deliver new hire or upskilling in virtual or brick and mortar facility. - Maintain a high success rate of successful graduates as demonstrated by high ratings on graduate evaluations and on the job performance. - Partner with clients in curriculum design and modification. Develop associated supporting materials. - Ensure that all trainees are actively engaged in the training process through the planning and implementation of activities and incentives. - Prepare lesson plans and course agenda for each training class. - Conduct proficiency evaluations and certify trainees for the programs to which they are assigned. - In conjunction with supervisors and management staff, work with team members in the continued development of associates to reach optimal performance. - Conduct ongoing refresher and cross-training modules in critical areas as identified by the quality and operations teams. - Adherence and accountability of training standards and processes. - While not training, Temp Trainer will switch back to TL role . Work is defined by current state and needs of the line of business. Qualification: - A minimum of one year instructing in an adult learning environment preferably in the contact center, customer service or related industry. - Undergraduate degree in Instructional Design, English or a related discipline. - Virtual online experience in blogging or teaching. - Ability to build rapport in an online virtual environment. - Excellent oral and written communication skills at all levels of the organization. - Demonstrated presentation and facilitation skills. - Proficiency in Microsoft Office applications including PowerPoint and Word. - Ability to work any shift x 7 days a week - Ability to understand Standard Operating Procedures and when to ask for guidance - Ability to adapt and implement changes on the fly - Outgoing personality

Lead Training Coordinator - Work At Home Work from Home Alabama Work from Home Michigan Work from Home Louisiana Work from Home Nebraska Work from Home Missouri Work From Home Wisconsin Work from Home South Carolina Work from Home Kentucky Work From Home Delaware Work from Home Tennessee Work From Home Virginia Work from Home Georgiaew Work from Home North Carolina Work from Home Wyoming Work From Home Arkansas Work from Home Indiana Work From Home Pennsylvania Work From Montana Work From Home Oklahoma Work From Home Utah Work From Home Texas Work from Home Rhode Island Work From Home Nevada Work From Home Arizona Work From Home South Dakota Work From Home Idaho Work From Home Florida Work From Home Maryland Work from Home West Virginia Work from Home Ohio Work from Home New Mexico Work from Home New Hampshire Work from Home Kansas Work from Home Connecticut Work From Home California Work from Home Massachusetts Work From Home New Jersey Work from Home New York time type Full time Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today! Complete and pass Everise New Trainer Onboarding and Client Certification requirements. - Become a Master Certified Trainer through additional Client Certification. - Deliver new hire and ongoing training with emphasis on customer service and sales skills, client product knowledge, as well as Everise policies and procedures. - Deliver new hire or upskilling in virtual or brick and mortar facility - Maintain a throughput rate of 85% graduates per training class - Partner with Everise leadership in curriculum feedback and modification. Assist in developing associated supporting materials. - Ensure that all Champions are actively engaged in the training process through the planning and implementation of activities and use of camera. - Prepare lesson plans and course agenda for each training class, per client mandated training. - Conduct proficiency evaluations and certify Champions for the programs to which they are assigned. - In conjunction with Operations and Quality, work together in the continued development of Champions to reach optimal performance. - Conduct ongoing refresher and cross-training modules in critical areas as identified by the quality and operations teams. - Adherence and accountability of training standard operating procedures, processes and trainer scorecard. - While not actively training a class, the Trainer Level 2 will take phone calls, per an Operations schedule (8 hours per day), with passing Quality Evaluations scores (passing = line of business KPI target) to retain certification as a Trainer. Qualifications: - A minimum of one year experience Training with Everise or other BPO or one year experience as a Supervisor with Everise or other BPO - High School diploma or equivalent. College degree preferred. - Client Master Certified - Insurance License required on all Licensed lines of business - Ability to build rapport in an online virtual environment - Excellent oral and written communication skills at all levels of the organization. - Demonstrated presentation and facilitation skills. - Proficiency in Microsoft Office applications including PowerPoint and Word. - Ability to work any shift x 7 days a week - Ability to understand Standard Operating Procedures and when to ask for guidance - Ability to adapt and implement changes on the fly - Outgoing personality

• Support and promote Mullins’ safety culture at the job-site level • Use discretion, independent judgement, and professional skills to plan and implement safety training from the corporate training program that applies to each jobsites scope and needs • Coordinate onboarding efforts with Human Resources and the Recruiting Department • Collaborate with the Project Management team to schedule and conduct safety training as needed • Submit Monthly & Quarterly Reports to the Corporate Safety Trainer • Have full capabilities to train on higher level training courses • Make recommendations to improve processes and procedures and look for ways to continuously improve Mullins’ Safety Training Program and related policies and procedures • Maintain a culture and working environment where safety and its required training is planned in every task • Maintain detailed training files and records • Ensure PPE requirements are met by all employees on-site through proper training and culture building strategies. • Build proficiency within Procore, Schoox, Excel, Word, Outlook, PowerPoint, etc.

Role Description Acuity is seeking a Commercial Lines Consultant to monitor and ensure consistency in underwriting guidelines, practices, and philosophy while conducting regular audits and clearly communicating findings. This role supports commercial lines operations through consulting and training, including the development of training materials and leading training programs. The consultant will also serve as a key knowledge resource to other departments, contributing to the enhancement of operations through cross-functional projects and interactions, and helping to guide the overall strategic direction of the organization. Internal Deadline to apply: Friday, June 19th, 2026 Essential Responsibilities: - Uphold best practices and consistency in underwriting through a variety of audits to ensure uniformity in application of standards, guidelines, and practices; perform special audits as necessary. - Create and conduct training programs for both new hires and existing employees, collaborating with underwriting management on areas of opportunity. Develop training and resource material, supporting current and emerging topics. - Serve as a knowledge resource to line underwriting in the areas of guidelines, risk assessment/selection, best practices, and coverage interpretation. - Partner with management to identify, recommend, and implement changes in company policies, practices, and standards related to diverse underwriting, claim, product, or system requirements, facilitating acceptance and adoption. - Develop and maintain reference materials, supporting best practices. - Monitor trends and resources through external publications, conferences, and organizations, identifying opportunities to incorporate into Acuity practices. - Participate in varied project work, including product innovation, process improvement through system design, as well as vendor and program evaluation, to maximize results. - Display a positive, collaborative, and respectful attitude toward work, co-workers, the company and others. Uphold Acuity core values and lead by example. - Always represent Acuity in a professional manner. - Embody Acuity’s Common Purpose and business Consulting brand as a Partner in Excellence and Innovation. - Some travel may be required for situations such as training, professional development, and agency contact. - Regular and predictable attendance. - Perform other duties as assigned. Qualifications - Bachelor’s Degree or extensive direct experience. - 3-5 years experience in commercial multi-line property and casualty underwriting. Requirements - Demonstrates knowledge of sound underwriting practices. - Works effectively with stakeholders, customers, and resources from varied disciplines. - Excels in verbal and written communications, and interpersonal interactions. - Displays strong capabilities in critical thinking, analysis, and creative design. Willingly contributes to innovative approaches and solutions. - Readily adapts to changing conditions, while remaining positive and productive. - Effectively prioritizes, organizes, and accomplishes tasks in a self-directed environment. - While this position is open to remote candidates, candidates that are local to the Headquarters in Sheboygan, WI are preferred. Benefits - Comprehensive benefits package including a generous 401(k) contribution. - Medical, dental, vision, life and disability insurance. - Paid time off. - Employee Assistance Program. - Full description of benefits and eligibility will be provided to candidates during the hiring process. Company Description Acuity is an Equal Employment Opportunity employer. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved. Acuity will include at least one in-person interview during the hiring process for all positions. If you have a disability and require reasonable accommodations to apply or during the interview process, including for in-person interviews, please contact our Talent Acquisition team at careers@acuity.com. Acuity is dedicated to offering reasonable accommodations during our recruitment process for qualified individuals.