• Designing, developing, and maintaining Copado CI/CD pipelines for Salesforce development on the Medicaid Enterprise Systems Hub (MESH) • Developing, configuring, and managing multiple Salesforce environments (development, testing, UAT, staging, production) using Copado, and ensuring metadata deployments are synchronized and consistent across the MESH org • Configuring quality gates including code reviews, automated test execution, code-quality checks, and security scans within the CI/CD pipeline so promotions to Validation, Staging, and Production meet CMS deliverable performance standards (e.g., 90% automated test coverage, 0 lint errors) • Promoting and applying an automation-first approach to reduce manual configurations within the Salesforce platform by writing custom scripts, configuring robotic process automation, and automating recurring deployment tasks • Managing Salesforce releases in coordination with development, QA, security, and CMS business teams, supporting the cadence of bi-weekly promotions to the Validation environment expected on MESH • Implementing strategies for rapid data and metadata restoration in case of deployment failures, including tested rollback paths and recovery runbooks • Leading Salesforce backup and restore strategies, including scheduling data backups, maintaining restoration runbooks, and validating recovery times on a recurring basis • Leading continuous improvements and enhancements to the CI/CD pipeline and team development workflows to evolve best practices and reduce lead time, change failure rate, and mean time to recovery • Setting up monitoring and alerting on Salesforce deployments, Copado pipelines, and integrated services (T-MSIS, MBES/MacFin, Microsoft 365, DataConnect) to detect and address issues • Documenting DevOps code-promotion patterns, back-promotion procedures, environment topology, and operational runbooks in CMS-approved tools (Confluence, Box, GitHub) • Providing technical support, troubleshooting, and training to the development team on continuous integration and continuous deployment best practices, ensuring all developers complete the Copado training required by CMS OIT prior to deploying to the CMS Salesforce org • Implementing observability tools within the Salesforce platform to gain insights into system performance, reliability, and utilization to proactively identify potential issues • Configuring alerts on system issues and leading incident response in collaboration with development and security teams • Configuring security tools and Salesforce permission sets to enforce zero-trust security strategies and least-privilege access controls • Supporting transition-in and transition-out activities including repository, pipeline, and environment hand-off in accordance with CMS contract requirements

• Improve our platform deployment for our clients • Drive forward our internal CI/CD processes • Design and implement a scalability and performance benchmarking platform, with our Product Engineering team as consumers. • Work with our Engineers as your customers - doing what you can to enable the wider Technology team to focus on core product development. • Design, propose and implement improvements to our deployment pipelines, environment provisioning, and benchmarking solutions, making the installation and configuration of Data X-Ray easier and more flexible for both clients and internal use. • Work together with Customer Success engineers and Solution Architects to ensure we are meeting our client’s needs. • Ensure our applications are using industry best practices in deployment, logging, monitoring, and security. • Help to protect the data rights of millions of our client's customers.

Role Description Como será o seu dia a dia? - Você será responsável por operar e contribuir com automações, pipelines que agregam valor e aumentem a produtividade das squads; - Fará a gestão de cloud, nos aspectos de vulnerabilidades, observability, conformidade e finops; - Irá atuar em uma squad de SREs, participando efetivamente de cerimônias, discussões, apoio nas tomadas de decisões e resolução de conflitos. Qualifications - Conhecimento nos principais cloud providers (AWS é obrigatório, Azure desejável); - Fortes conhecimentos operacionais do dia a dia e de Troubleshotting em incidentes; - Fortes conhecimentos de Observability (Datadog, Prometheus, Grafana, Loki, Tempo/Jaeger e Dynatrace); - Experiencia em CI/CD (criação de pipelines no Harness e ArgoCD); - Experiencia em Teste de Carga (Jmeter, locust, k6, outros); - Experiencia prática em GitOps (implantação e uso); - Certificação Kubernetes CKA/CKAD; - Domínio de Terraform e Helm; - Inglês intermediário para conversação. Será considerado um diferencial: - Conhecimento em segurança de containers; - Experiencia com Istio; - Background com desenvolvimento de APIs (Java, Python, Go, Rust); - Experiencia operacional de Datadog; - Certificação CKS (kubernetes security). Additional Information Esta é uma posição afirmativa para mulheres, como parte do nosso compromisso com o avanço da equidade de gênero no ambiente de trabalho. - A Serasa Experian investe na liderança feminina e possui a parceria com a TODAS Group. - Aderimos ao Movimento 'Elas Lideram 2030’ e nos unimos à ONU Mulheres para reduzir a desigualdade de gênero até 2030. - Temos também o grupo Women in Experian que busca melhorar a equidade de gênero para mulheres, criando oportunidades de desenvolvimento, diferentes perspectivas, habilidades, entre outros. - Venha fazer parte dessa transformação! - Caso você não se identifique com este grupo, convidamos você a explorar outras oportunidades em nossa página de carreiras.

• Lead infrastructure projects end-to-end: from problem definition and technical design through ticket creation, implementation, rollout, and documentation • Design and implement best-practice Infrastructure as Code (IaC) solutions • Automate the deployment, scaling, and management of application infrastructure • Maintain and optimize cloud systems to meet business and compliance requirements • Lead incident response and root cause analysis to ensure fast resolution and long-term prevention • Integrate security best practices into the infrastructure lifecycle to ensure compliance with data protection regulations • Collaborate with stakeholders across engineering and product teams to understand needs and communicate progress • Write comprehensive documentation of technical procedures, configurations, and deployed solution architectures • Work cross-functionally to identify where infrastructure automation and cloud solutions can solve real problems • At times, create and own your own tickets and backlog items