Role Description We are looking for an experienced and proactive Infrastructure Support Engineer to provide technical support and administration across our cloud and on-prem IT environments. This role combines infrastructure operations, technical support, and platform administration, delivering specialised technical assistance to our company employees, including quantitative researchers, developers, and business teams across the Americas (GMT-3 to GMT-6) or Asia-Pacific (GMT+7 to GMT+9) time zones. The ideal candidate will have hands-on experience with AWS infrastructure, enterprise platforms, and strong analytical and troubleshooting skills. The role requires excellent communication skills and the ability to support both technical and non-technical users in an international environment. - Handle and respond to employee support requests through corporate communication and ticketing platforms - Support, maintain, and troubleshoot cloud and on-premises infrastructure services, applications, and enterprise platforms - Manage user accounts, access permissions, system configurations, and related administrative tasks - Troubleshoot hardware, software, access, and basic connectivity issues including VPN, Wi-Fi, DNS, and related networking components - Monitor infrastructure health, performance, and availability - Conduct root cause analysis for recurring technical and infrastructure-related issues, and recommend improvements - Contribute to automation, integration, and process improvement initiatives - Maintain clear and accurate technical documentation, operational procedures, and user guides - Work closely with cross-functional teams to design solutions and implement system improvements and upgrades - Provide remote support for office and on-premises IT infrastructure, where applicable Qualifications - Bachelor's degree in Computer Science, Information Technology, or related field - At least 5 years of experience in IT Support and Engineering roles, handling critical systems - Ability to collaborate across the Americas (GMT-3 to GMT-6) or Asia-Pacific (GMT+7 to GMT+9) time zones - Hands-on experience with Amazon Web Services (AWS) - Knowledge of Kubernetes and AWS EKS - Experience with ticketing systems such as Jira Service Management or ServiceNow - Scripting or automation experience using Bash or Python - Basic understanding of networking concepts and protocols, including DNS, VPN, TCP/IP, and Wi-Fi - Strong troubleshooting and analytical problem-solving skills with attention to detail - Experience with monitoring tools and troubleshooting methodologies - Excellent communication skills, with the ability to explain technical concepts to both technical and non-technical audiences - Professional proficiency in English - Ability to work independently and collaboratively in a fast-paced environment, managing diverse priorities - A strong desire for continuous learning and professional growth Requirements - ITIL v3 or ITIL v4 certification or practical knowledge (nice-to-have) - Experience with workflow automation and integrations using REST APIs and platforms such as Make.com, Zapier, n8n, or similar (nice-to-have) - Experience administering or supporting Oracle NetSuite (nice-to-have) - Experience administering or supporting Cisco Catalyst / Meraki wireless environments, including controllers, switches, and access points (nice-to-have) Benefits - Work on impactful challenges in a fast-paced environment with quick feedback loops - Collaborate with a highly skilled international team - Use modern technologies and cutting-edge hardware - Enjoy the flexibility of working remotely - Access our global offices whenever you need - Flexible working hours - Take advantage of 40 paid days off - Competitive compensation package

Working at Atlassian Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. [[INSERT JOB DESCRIPTION HERE]] Benefits & Perks Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits . About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit go.atlassian.com/crh .

Working at Atlassian Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. [[INSERT JOB DESCRIPTION HERE]] Benefits & Perks Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits . About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit go.atlassian.com/crh .

• Architect, implement, and optimize multi-cloud infrastructure across GCP and OCI to support large-scale data and streaming workloads. • Lead infrastructure initiatives focused on scalability, reliability, automation, and observability across cloud environments. • Develop and maintain Terraform-based infrastructure-as-code frameworks to standardize deployments and improve developer self-service capabilities. • Collaborate with platform, data, and software engineering teams to align infrastructure design with system performance and security requirements. • Design and implement advanced networking architectures, including VPC peering, VPNs, load balancers, and cross-region failover strategies. • Drive incident response, reliability reviews, and postmortems to improve uptime and reduce operational risk. • Lead cloud cost governance, monitoring usage patterns, and optimizing resource allocations to balance performance and spend efficiency. • Mentor and guide infrastructure engineers in best practices for automation, observability, and scalable systems design. • Partner with security and compliance teams to enforce strong cloud security standards, including IAM policies, encryption, and key management. • Develop infrastructure blueprints and documentation to promote consistency, operational excellence, and knowledge sharing across teams.