Role Description Under direction, the Select Senior Manager proactively and efficiently leads a team of Managers to meet clients’ customer service needs while adhering to Patra Select Servicing Standards. Core Duties - Knows the Business - Conducts monthly reviews of manager audits and escalates any areas failing to meet servicing standards. - Interact with Agency Contact as needed on all relevant issues and maintain a positive relationship. - Collaborate on all hiring selections within assigned client teams based on review of margins and the revenue to be supported as approved by the Director. - Ensure our teams are meeting KPI’s for each customer: retention, completed call rate and adhering to Select Servicing Standards. - Complete Quarterly Business Reviews for assigned client teams and provide to Director. - Leads Others - Manage and mentor Managers through regular check-ins, coaching, constructive feedback, and strength development, acting on issues and reporting such to Director and coordinating with Training, HR, etc. - Manage and monitor PTO usage for all Managers and their teams. - Oversight of Manager’s desk time management and organization as required. - Act as resource for Managers regarding markets, escalations, client relationships, people issues and time management. - Hold monthly team meetings to communicate department updates, goals, etc. - Implement any new initiatives as directed by Management team. - Project an “open-door” communication style, creating a feeling of belonging. - Possess a coaching and mentoring skillset vs. micro managerial approach. - Accountable - Ensure all Managers and team members have proper licensing, time management and organization. - Participate in weekly Leadership meetings, Leadership Cohorts and Manager meetings. - Complete monthly and quarterly compliance audits for all Managers and ensure Managers are completing monthly audits for their Account Managers. - Support Managers and hold them accountable to correct staff shortcomings as needed, including disciplinary actions, reporting any issues (performance, E&O or personal) to Senior Management. - Conduct annual performance reviews for each Manager on time by employee’s work anniversary and monitor Managers are doing the same for Account Managers. - Ensure Managers are checking AMA frequently for each AM to ensure information is updated consistently to meet Servicing Standards. - Review and approve Bonus Metric worksheet each month for each AM, using data from renewal recap email, Retention Tracking app and Compliance audits, providing any comments and/or exceptions on Bonus Metric as needed. - Ensure Manager and their teams are utilizing our international team members. - Act with initiative and determination with no supervision from Director. - Execute quick and sound decisions based on facts and evidence provided. - Team Player - Ability to work well within all levels of the organization. - Ability to remain calm under pressure in high-stress environment. - Values differences and sensitive to cultural norms. - Excellent verbal and written communication skills. - Excellent time management skills. - Detail-oriented with superior organizational skills. - Act with initiative and determination with little supervision. - Demonstrates commitment to personal responsibility and value for safety and respect. - Communicates concerns timely and with transparency. - Uses and promotes safe respectful behaviors based on training and lessons learned. Qualifications - Active Property & Casualty Insurance License. - Minimum internet speed of 6 mbps download and 3 mbps upload; Wired Ethernet cable connection from home router to computer; No satellite. - Ability to work on video daily using our Zoom software. - Subject to and expected to comply with all applicable Patra Corp policies and procedures. - Minimum of one year of Commercial experience. Equal Employment Opportunity Patra Corporation is an equal opportunity employer committed to celebrating diversity and creating a safe and inclusive environment for all employees.

Role Description - Zentrale Ansprechperson und lösungsorientiertes Bindeglied zwischen Montage-Teams, Vertrieb und Kund*innen - Verantwortung für einen reibungslosen Ablauf in der Auftragsabwicklung – von der Planung bis zur finalen Umsetzung - Koordination des Projektfortschritts, der Materialanlieferung und der gesamten Logistik - Planung und Terminierung von Montagen mit durchgehender, professioneller Kundenkommunikation - Unterstützung der Kolleg*innen in der Projektierung, Organisation der Montageunterlagen und allgemeinen Projektabwicklung - Aktiver Beitrag zur Steigerung der Kundenzufriedenheit und Weiterempfehlungsquote Qualifications - Berufserfahrung in der Projektkoordination, Kundenbetreuung oder als Disponent - Technisches Verständnis, idealerweise Berufserfahrung im SHK Bereich - Strukturiertes, selbstständiges und gewissenhaftes Arbeiten mit hohem Qualitätsanspruch - Kommunikationsstärke gepaart mit einer ausgeprägten Dienstleistungsmentalität - Digitale Affinität und schnelle Einarbeitung in neue Softwarelösungen - Teamgeist, Motivation und der Wille, gemeinsam etwas zu bewegen Benefits - Du hast die Möglichkeit in unserem schönen Büro zentral in Berlin oder Remote zu arbeiten - Flexible Arbeitszeiten - Viel Eigenverantwortung und die Möglichkeit eigene Themen zu übernehmen - Du bewegst dich in flachen Hierarchien mit viel Entwicklungspotenzial - Mit deiner Arbeit unterstützt du den Megatrend “Energie- und Mobilitätswende” und leistest einen konkreten Beitrag zum nachhaltigen Umbau unserer Energie-Infrastruktur - Sei aktiv und nutze das Angebot von über 7.600 Sportpartnern mit dem EGYM-Wellpass

Role Description We are looking for like-minded people to join our organization and contribute with their ideas, skills and expertise in exchange for a good payment. - B2B and SaaS experience, ideally in technical, platform, or API-driven environments, with experience driving lead generation. - Tracking and analytics experience, including GA4, GTM, attribution, conversion tracking, and funnel performance optimization. - Hands-on experience managing paid acquisition campaigns across channels such as Google Ads, Meta Ads, and LinkedIn Ads. Qualifications - Solid professional knowledge on the theoretical level. - Open mind to listen and learn (from Seniors and other sources). - Robust confidence level but far away from being arrogant (Learn-it-all mindset instead of I-Know-it-all). - Taking responsibility for every task you do (and seek proactively help if a task is too hard or complex). - Working every day to reach the skill-level of a senior ASAP. - Seek and recognise opportunities for self-growth, team-growth and take action. Requirements - Contract-based position. - Fully remote company, welcoming applicants from anywhere in the world. Benefits - Opportunity to shape a whole new industry in Business Messaging. - Join a dynamic, innovative team where you'll collaborate with some of the brightest minds in tech. - Daily opportunities to learn, grow, and push the boundaries of what's possible. - Work from anywhere in the world with full remote flexibility. - Receive a competitive remuneration package that reflects your skills, experience and achievements. - Budget range for this role is €2.500,00/Month – €4.500,00/Month, depending on the candidate’s level of experience and fit with the position requirements. Background Check Notice By submitting your application, you acknowledge and agree that 360Dialog may conduct a background check as part of the recruitment and selection process. This may include verification of your professional experience, educational background, and other relevant information necessary to assess your suitability for the role.

Role Description We are looking for like-minded people to join our organization and contribute with their ideas, skills, and expertise in exchange for a good payment. Qualifications - B2B and SaaS experience, ideally in technical, platform, or API-driven environments, with experience driving lead generation. - Strong tracking and analytics experience, including GA4, GTM, attribution, conversion tracking, and funnel performance optimization. - Hands-on experience managing paid acquisition campaigns across channels such as Google Ads, Meta Ads, and LinkedIn Ads. Requirements - Real domain expert down to the roots: State of the art knowledge and real experience in almost all aspects of your professional area. - Open mind to listen and learn but also to give back knowledge to the organization. - Taking responsibility for entire product/projects/initiatives. - Able to create a strategy or parts of it. - Scalable mindset and knowledge of how to design/build scalable solutions/processes. - Knowing the difference between real knowledge/understanding and Dunning-Kruger. - Awareness about the difference between knowledge/skills and real experience. Benefits - Opportunity to shape a whole new industry in Business Messaging. - Join a dynamic, innovative team where you'll collaborate with some of the brightest minds in tech. - Enjoy daily opportunities to learn, grow, and push the boundaries of what's possible. - Work from anywhere in the world with full remote flexibility. - Receive a competitive remuneration package that reflects your skills, experience, and achievements. Budget The budget range for this role is €5.000,00/Month – €7.000,00/Month, depending on the candidate’s level of experience and fit with the position requirements. Background Check Notice By submitting your application, you acknowledge and agree that 360Dialog may conduct a background check as part of the recruitment and selection process. This may include verification of your professional experience, educational background, and other relevant information necessary to assess your suitability for the role.