Title: Front Desk Receptionist - Part Time Location: Buffalo United States Part-time Salary Range: $16.50 - $20.47 per hour Compensation: USD 16.5 - USD 20.47 - hourly Job Description: Company Description America's Best is part of National Vision, one of the largest optical retailers in the United States. The America’s Best brand continues to grow with over 1,000 stores and counting. Each location combines both parts of the optical equation – eyewear and eye care – into one excellent experience at a single low price. At National Vision, we believe everyone deserves to see their best to live their best. We help people by making quality eye care and eyewear more affordable and accessible. As the face of our stores, Receptionists are responsible for greeting and welcoming customers in a friendly manner as soon as they arrive at the store. They keep organized patient records and help patient schedules flow smoothly. They’re the glue to our operations, helping everyone to stay on track. The role provides prompt, courteous service to customers either on the phone or in person. Job Description What would you do? – The Specifics - Ensures high quality customer service while following all safety protocols. - Ensures a smooth flow of customers through the store. - Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol. - Processes and understands managed care plans while obtaining document information from the insurance company as needed. - Provides customers basic and accurate information. - Schedules and confirms appointments, follow-up visits and classes. - Files all patient records daily and pulls patient files for the next day's appointments. - Checks order status and notifies customers when orders are in or of any delays. - Keeps reception area tidy and presentable with all necessary materials. - Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies. - Participates in regularly scheduled mandatory communication meetings. Qualifications Are you the right fit? – The Suitable Talent - Experience as a Receptionist, Front Office Representative or similar role preferred but not required. - 0-2 years related experience or training preferred. - Experience handling multiple phone lines preferred. - Strong customer service skills required - Strong organizational skills required Education: High School Diploma or equivalent. Additional Information At National Vision, we reward hard work with competitive pay, bonus opportunities, and a benefits package to support you and your family now and in the future.  Our Benefits Include: - 401k retirement savings with company match and stock purchase plan - Paid sick time - Parental leave - Employee eyewear discount - College scholarship program Focus on Professional Growth and Career Fulfillment: - Training programs available - Access to educational courses - Emphasis on internal promotions and career advancement At National Vision, you’ll enjoy more than just a job – you’ll have the chance to thrive in a rewarding career, surrounded by a supportive team and endless opportunities for growth. Join us today and see your future clearly! We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics.

• Manage administrative tasks and day-to-day operational support for the Executive Director and team. • Handle project management and task coordination, ensuring work moves from start to finish without follow-up reminders. • Maintain organized records, documents, and files using Google Suite and/or Microsoft Office tools. • Manage scheduling, calendar coordination, and meeting preparation. • Support internal communications and correspondence. • Assist with presentation preparation, including tools such as PowerPoint or Canva. • Manage CRM or task management platforms (Asana, Trello, Slack, or similar tools). • Support any additional administrative and operational tasks as needed.

• Monitor and manage email inbox, flagging and responding to routine communications. • Follow up with clients on unpaid balances, unsigned contracts, and pending actions. • Manage contract tracking and coordination, including follow-up for retreats, teacher trainings, and studio programs. • Track and coordinate giveaway campaigns and promotional outreach (e.g., following up with partner organizations on Instagram or other channels to confirm class pass usage). • Support client follow-up using studio management software (MindBody, LoyalSnap, FitGrid) once trained. • Assist the sales director with warm outreach to existing clients, including text and email follow-up sequences. • Send newsletters and email campaigns to existing client lists using email platforms (MailChimp, ConvertKit, or similar). • Post content to social media platforms as directed (no content creation or graphic design required). • Support membership retention outreach, including communicating with auto-renewal members. • Support scheduling, calendar coordination, and general administrative tasks across multiple business units. • Help document processes and build SOPs over time.

• Manage high-volume text campaigns — 10,000 to 25,000 messages per day — using our SMS platform (lists and scripts provided) • Respond to inbound replies in under 2 minutes. • Qualify sellers by confirming the property details, asking price, timeline, and motivation • Log and tag every conversation accurately (Hot / Warm / Cold / Not Interested / DNC) • Follow up relentlessly with interested sellers so nothing slips through • Hand off qualified leads to our acquisitions team