• Own the product lifecycle from concept through adoption • Drive the development of AI and mobile solutions that solve meaningful business challenges • Collaborate with engineering, data science, and design teams to review progress and resolve blockers • Refine requirements, user stories, and product priorities • Review customer feedback, support issues, usage analytics, and product performance metrics • Participate in Agile ceremonies including sprint planning, backlog grooming, standups, and demos • Support sales, marketing, and customer success teams with product knowledge and enablement

Role Description AVAYA is building the next generation of our AI-powered customer engagement platform. Our Infinity platform is evolving from static features into intelligent systems that can reason, act, and continuously improve. We are looking for an accomplished Platform API Integration product leader who understands this shift and has evolved how they operate because of it. This is not a traditional product management role. We are not looking for backlog managers or PRD-driven operators. We are hiring a pragmatic builder and leader—someone with a strong foundation in platform and API design, who is now applying those principles to AI-driven systems. This role requires sound judgment, the ability to navigate ambiguity, and the discipline to balance speed with quality while operating at scale. This role is focused on our core Infinity AI platform and intelligent system capabilities that power our solutions. It works in close partnership with teams responsible for productization and GTM, as well as platform reliability and compliance, with clear ownership of how AI systems are designed, built, and operated within the platform. What You’ll Do - Own strategy and execution for core platform capabilities across APIs, voice, messaging, orchestration, and automation - Drive the evolution from feature delivery to intelligent system design (inputs, reasoning, orchestration, outputs) - Partner deeply with engineering to prototype, validate, and scale both API-first and AI-powered capabilities - Apply AI-assisted development workflows to accelerate execution without compromising quality - Translate complex, ambiguous problems into clear product direction, architectures, and execution plans - Engage directly with enterprise customers and GTM teams to validate use cases and outcomes - Present at customer EBC meetings, providing clarity on platform roadmap vision - Make decisions grounded in customer impact, system performance, and business outcomes - Define and build the core AI platform layer that enables downstream AI use cases and product experiences - Partner with product peers to ensure platform capabilities translate into customer-facing solutions and provide reliability, compliance, and serviceability to ensure enterprise readiness - Operate as a mini-GM, influencing roadmap, prioritization, and long-term platform direction - Provide leadership across teams, bringing clarity and structure while maintaining momentum Qualifications - 10+ years of product management experience with significant ownership and leadership responsibility - Strong background in platform, APIs, and developer-centric products (e.g., CPaaS, SaaS) - 10+ years of contact center experience, including deep domain expertise in CCaaS platforms, customer engagement workflows, and omnichannel CX communication systems - Proven ability to build and scale a platform from zero-to-one through maturity - Deep technical fluency, especially in API design, system architecture, and platform tradeoffs - Experience evolving a platform toward AI-enabled capabilities, even if not AI-native from day one - Demonstrated track record of sound judgment and decision-making under ambiguity - Experience owning core platform capabilities that enable multiple downstream use cases, not just end-user features or GTM packaging - Executive presence with the ability to influence across engineering, GTM, and leadership - High ownership mindset with a bias for action—grounded in outcomes AI & Intelligent Systems Expectations - Hands-on exposure to building or shipping AI-powered or automation-driven capabilities, OR strong experience building an API-first platform now extended into AI use cases - Understanding of LLMs, orchestration, retrieval, and evaluation concepts - Ability to translate AI capabilities into reliable, scalable product experiences - Clear grasp of real-world tradeoffs including latency, cost, reliability, and user experience What Sets You Apart - You think in systems, not features - You balance speed with judgment—you know when to move fast and when to be deliberate - You bring clarity and structure to ambiguity - You are confident but not dogmatic—able to challenge and collaborate effectively - You elevate teams through leadership, not just individual output Why This Role - Direct partnership with executive leadership on product and platform strategy - Opportunity to shape how AI transforms a large-scale enterprise platform - Real ownership and accountability—not just roadmap contribution - A leadership role with meaningful scope and influence - This position is remote/virtual. - The base pay range for this opportunity is from $203,000 to $275,000 + bonus potential + benefits. Education - Bachelor degree or equivalent experience - Master of Business Administration is preferred

• Own backend and operational systems that support Clever's growth • Partner with senior engineers to define requirements for APIs, integrations, data flows, internal tools, and workflow automation • Translate ambiguous business and operational problems into clear specs, MVPs, tradeoffs, and measurable outcomes • Identify opportunities to reduce manual work, improve data quality, automate workflows, and build more reliable systems • Define success metrics and instrumentation to verify systems are working as intended • Use AI tools heavily to accelerate research, discovery, documentation, prototyping, analysis, and execution • Improve telecom, call, SMS, routing, logging, consent, attribution, and follow-up workflows

• Lead 0-to-1 product discovery and delivery • Identify and evaluate new product and service opportunities • Optimize and scale the core platform • Work collaboratively with cross-functional teams • Design and automate core operational workflows • Partner with sales, LCM, marketing, and partnership teams • Define and manage a structured product backlog • Track performance across key metrics post-launch • Act as the central point of communication across the business • Play a key role in refining product development practices